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Seller#: 0UHG6RKM2CZIWX216

vius Seller Profile 855-501-8487 Email This SellerEmail This Seller  See all products from vius See all products from vius

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/5/2014

Rating + 1 Unable to return wrong item

I ordered a medium UP by Jawbone as a gift. After the gift was given it ended up being a large and too big. I tried emailing the suppler for an exchange, but I have not heard anything back after a month. DO NOT BUY. This has shaken my faith in Newegg.

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Disappointed Custome
Order Date : 11/27/2014

Rating + 1 Do Not Purchase

This vendor is not reliable and will not refund your money upon returning the product.
Seller Response:Dear Franchedia, we show that the refund was already processed in full. Please do not hesitate to reach back out to us if you have any other questions/concerns. Thank you.

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Order Date : 10/30/2014

Rating + 1 Apple iPad Mini from Vius

Been waiting 33 days for a reply on RMA returned product that the supplier received on 11-10-2014. Still don't have the replacement product, so nothing to review yet. I inquired on RMA status Nov. 20, newegg replied and contacted supplier Dec. 8; supplier sent me an email to call them (gave no phone number) late Dec. 8 and I replied by email; still no response from supplier. Newegg's been reliable with great service for years, but I'll have to cancel this order and get another from a supplier that has a modicum of customer service.
Seller Response:Dear Victor, we show that the refund was already processed in full. Please do not hesitate to reach back out to us if you have any other questions/concerns. Thank you.

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Order Date : 11/28/2014

Rating + 5 Excellent

The item we purchased arrived just as it was described and the shipping time was reasonable as well. Thanks!!

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Sharon Adams
Order Date : 9/28/2014

Rating + 1 Sharon Adams

I was sent the wrong I phone so I returned it to you via UPS and paid 20.00 shipping fee for you mistake. I ordered an unlocked I Phone and you sent me an AT&T iphone.
You have not refunded me since I sent it back to you.
Please Respond
Seller Response:Dear Sharon, we show that the refund was already processed. Please do not hesitate to reach back out to us if you have any other questions/concerns. Thank you.

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Order Date : 10/5/2014

Rating + 5 Amazing Seller

Will use again for sure

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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