Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

PremierTry Message.
Home
Home > 
Review Center > 
Seller#: 0UHG6RKMKCBIEJ3F7

NEWTITAN Seller Profile 724-591-8786 Email This SellerEmail This Seller  See all products from NEWTITAN See all products from NEWTITAN

NewTitan is committed to providing great products at excellent prices, fast shipping and exceptional customer service.

If you have any questions, concerns or suggestions, please email us. We normally reply customers' inquiry within 12 hrs.

Thank you for shopping with us!

NewTitan Group

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (44 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 30 Reviews
newegg
69%
Good Rating + 4 9 Reviews
newegg
20%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 4 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Anonymous
Order Date : 2/18/2016

Rating + 5

As before, very fast shipping. Initially got a shipping issue/problem but quickly resolved. Their CS was very patient and all the communication was pleasurable. A great seller. Thank you.

Did you find this review helpful? Yes No

Javier
Order Date : 8/12/2015

Rating + 5 Fast Delivery!

The shipment arrived faster than I expected. I didn't even get a chance to look at the expected delivery date! Kudos

Did you find this review helpful? Yes No

N/A
Order Date : 1/17/2015

Rating + 5

Fairly fast shipping & smooth transaction. The item received was as described and works well. Good seller.

Did you find this review helpful? Yes No

Angry Viking
Order Date : 1/23/2015

Rating + 1 Snail mail for the wrong part

I ordered a Samsung 256 gb ssd from these guys. what shows up at my door 2 and a half weeks later is a Crucial 256 micro sata drive. what the hell happened guys? I have been waiting for an ssd to show up for almost a month now. I live in the Hampton roads area, and it only shipped from Pennsylvania. an amish guy in a horse and buggy could have gotten it here quicker. only reason you are getting one egg is because I cant give you zero.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/11/2014

Rating + 4 Great Customer Service

First time ordering from NEWTITAN...had an issue with the product and NEWTITAN dealt with it promptly and professionally. I wish more companies would act in the same manner. Excellent customer service. This company is going to be a huge success if they continue treating their customers like this!!! Thank you!!!

Did you find this review helpful? Yes No

N/A
Order Date : 12/20/2014

Rating + 5

First time ordering from NEWTITAN...had an issue with the product and NEWTITAN dealt with it promptly and professionally. I wish more companies would act in the same manner. Excellent customer service. This company is going to be a huge success if they continue treating their customers like this!!! Thank you!!!

Did you find this review helpful? Yes No

Discouraged!!!!
Order Date : 12/11/2014

Rating + 1 OCZ Vertex 460 VTX460-25SAT3-480G

This drived failed after just 12 hours of operation.

The drive was shipped from the supplier NewTitan, unfortuantly OCZ is closed until Jan 6th 2015 so no RMA from them was possible.

I had to pay to ship my drive back to NewTitan at a cost of over $22 to insure and have the package signed for at the recieving dock.

It will take over two weeks before I will receive a replacement or my money back.

This was to be an upgrade replacement drive for my laptop and the old drive was to go into an external case.

So much for that plan....

I rate OCZ and NewTitan zero.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/11/2014

Rating + 2 Shipping Issues

I had two orders being sent to the same address. One made it ok. the other was returned for an incorrect address which the address was correct on the package and email. When contacting Newtitan back regarding the re-shipment, I did not receive any confirmation with the tracking number or any correspondence. I had to call Newegg to find out any information or get location of the package.

Did you find this review helpful? Yes No

Matt
Order Date : 12/9/2014

Rating + 5 A Smooth Transaction

The product arrived earlier than expected and benchmarked as it should. There is seemingly nothing to complain about.

Did you find this review helpful? Yes No

ckremedies
Order Date : 11/18/2014

Rating + 1

I never received my product.

2 out of 2 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    Our return policy:

    Return Period:
    If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 21 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation and accessories. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
    Please note:
    1. Goods will only be accepted for return within 21 days of delivery, unless we have notified you otherwise.
    2. Buyers MUST email us to get return authorization. Unauthorized returns will not be refunded
    3. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you use a traceable method (such as Fedex or UPS) and buy both insurance and signature confirmation if the item is expensive.
    4. The cost of returning the item to us is your responsibility.

    Restocking fee
    A restocking fee will be charged for an OPENED item, as it cannot be resold as "brand new". The restocking fee varies from 20% up to 80% depending on the condition of the returned product. For example, if the item was just merely opened, a 20% restocking fee will be charged. If the returned item is materially different from what was originally shipped from us, such as missing parts or original packaging, a restocking fee of up to 80% will be applied.

    Original Invoice
    To help facilitate the return, please go to your newegg.com order history, print out the order invoice and include it with the package that you want to return. Missing the invoice will delay the refund process.

    Non-returnable items
    We will not accept return for the followings:
    # Items that are damaged or abused by the buyer
    # Items that are missing accessories, such as remote controls, cords, and cables
    # Items that are missing original boxes

    Estimated Processing time for return and replacement.
    1) Return for a refund:
    we will process the refund (deducted by original delivery charge and applicable re-stocking fee) after we receive your return package. It could take up to 6 business days for the money back to your credit card or to your newegg balance (if you use newegg gift card to purchase). Newegg will automatically send you an email to confirm the refund.


    2) Return for a replacement:
    We will process the replacement after we receive your return package. The process could take up to 3-5 business days. Tracking number associated with the replacement package will be updated.

    Please email us if you find your return package is delivered but you don't hear from us. We receive hundreds of packages a day and sometimes there are some delays on processing the refund/replacement.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.