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NEWTITAN Seller Profile 724-591-8786 Email This SellerEmail This Seller  See all products from NEWTITAN See all products from NEWTITAN

NewTitan is committed to providing great products at excellent prices, fast shipping and exceptional customer service.

If you have any questions, concerns or suggestions, please email us. We normally reply customers' inquiry within 12 hrs.

Thank you for shopping with us!

NewTitan Group

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/9/2014

Rating + 5 A Smooth Transaction

The product arrived earlier than expected and benchmarked as it should. There is seemingly nothing to complain about.

Did you find this review helpful? Yes No

Order Date : 11/18/2014

Rating + 1

I never received my product.

Did you find this review helpful? Yes No

Order Date : 11/29/2014

Rating + 4 Good Supplier

After a small communication hiccup all went well. Supplier took action to keep me informed.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/30/2014

Rating + 5 Thank you

Very quick delivery.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    Our return policy:

    Return Period:
    If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 21 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation and accessories. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
    Please note:
    1. Goods will only be accepted for return within 21 days of delivery, unless we have notified you otherwise.
    2. Buyers MUST email us to get return authorization. Unauthorized returns will not be refunded
    3. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you use a traceable method (such as Fedex or UPS) and buy both insurance and signature confirmation if the item is expensive.
    4. The cost of returning the item to us is your responsibility.

    Restocking fee
    A restocking fee will be charged for an OPENED item, as it cannot be resold as "brand new". The restocking fee varies from 20% up to 80% depending on the condition of the returned product. For example, if the item was just merely opened, a 20% restocking fee will be charged. If the returned item is materially different from what was originally shipped from us, such as missing parts or original packaging, a restocking fee of up to 80% will be applied.

    Original Invoice
    To help facilitate the return, please go to your order history, print out the order invoice and include it with the package that you want to return. Missing the invoice will delay the refund process.

    Non-returnable items
    We will not accept return for the followings:
    # Items that are damaged or abused by the buyer
    # Items that are missing accessories, such as remote controls, cords, and cables
    # Items that are missing original boxes

    Estimated Processing time for return and replacement.
    1) Return for a refund:
    we will process the refund (deducted by original delivery charge and applicable re-stocking fee) after we receive your return package. It could take up to 6 business days for the money back to your credit card or to your newegg balance (if you use newegg gift card to purchase). Newegg will automatically send you an email to confirm the refund.

    2) Return for a replacement:
    We will process the replacement after we receive your return package. The process could take up to 3-5 business days. Tracking number associated with the replacement package will be updated.

    Please email us if you find your return package is delivered but you don't hear from us. We receive hundreds of packages a day and sometimes there are some delays on processing the refund/replacement.
RMA instructions
    1. Locate your order in order history, & click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order you want to return, choose 'RMA Inquiry', provide the item# & reason, and indicate whether you want to return for replacement or refund before clicking the 'send message' button.
    3. Once Customer Service receives your inquiry, it will take us 24 - 48 hours to respond.
    4. Once Customer Service has verified your order information & approved you to send the merchandise back, you will be provided with an RMA number for your return through e-mail. The e-mail contains important return shipping instruction. Read the instructions carefully
    5. We strongly recommend you return your item in the same or similar packaging as it was delivered to you, with all the original parts, accessories and documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed).
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