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Standard Return Policy
For items without a manufacturer's warranty, we will gladly issue an exchange for defective products within 90 days of the date of purchase.
Non-Defective Merchandise Returns:
All Non-Defective returns within 30 days from the invoice date are subject to a 15% restocking fee. Buyer is responsible for return shipping fees and the original shipping charge is non-refundable. from the refund total. After 30 days from the invoice date, we are unable to take returns.
* ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. All products being returned must be 100% complete and must be packaged in its original packaging. A return will not be processed, or a restocking fee may be applied, in the event any items included in the original shipment are not present in the returned package. Items sent for return consideration will be immediately denied and Planet73's return policy will
not be honored in the event that the return is improperly packaged, altered or physically damaged.
To start return process:
Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be refused and returned back to you.
Please email firstname.lastname@example.org to request an RMA number.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.