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Seller#: 0UH4F84UZJL210894

Aluratek Seller Profile 866-580-1978 Email This SellerEmail This Seller  See all products from Aluratek See all products from Aluratek

Leading the Digital Revolution - Aluratek was formed by a group of industry veterans who believed that computer peripherals and consumer electronic devices can be both sophisticated in their function and user-friendly in their operation.

The product focus of Aluratek is to bring simple yet elegant connectivity solutions to the users to enhance their electronics, communications and computing experience. Each product is carefully designed with the customer in mind. Each product is solution-driven to address the need of the customers and deliberately planned to provide the ultimate user experience - Let’s Get Digital.

Current Aluratek product offerings include the following technologies: eQuarium Digital Aquariums, Smartphone / Tablet Accessories, Bluetooth Audio / Accessories, Digital Photo Frames, AZIO by Aluratek Keyboards and Gaming Accessories, Mobile Power and Charging, USB and Audio / Video Accessories, High Resolution Adapters, and Splitters and Switches.

Aluratek's strong desire to continuously provide problem-solving products requires constant feedback from our customers. It is this feedback that enables our customer centric business philosophy to continue to bring not just innovative products but also unique and innovative technology solutions to the market.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
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Very Poor Rating + 1 1 Reviews
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Reviewer Seller Review
c
Order Date : 7/27/2014

Rating + 1 Unresponsive

Didn't respond to my questions about a dysfunctional unit, so after 11 days I had to RMA it.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    Customer is responsible for any/all freight charges associated with the return of merchandise back to Aluratek. An approved returns material authorization (RMA)# must be clearly written on the outside of the box. All contents in its original form must be included in the return. The approved RMA# from Aluratek must be issue in advance in order for Newegg to execute the customer’s return.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24-48 hours to respond to your inquiry.
    4. Once we have verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
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