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Seller#: 0UH4F84UFMWLWX9D2

KRAMERICA LLC Seller Profile 914-739-2091 Email This SellerEmail This Seller  See all products from KRAMERICA LLC See all products from KRAMERICA LLC

We have been in business over 13 years now offering our Customers unmatched price, fast shipping and live customer support! We are with NewEgg over 1 year now and are completely confident that if you give us a try, you'll be back for more. Feel free to contact us with any questions pre or post sale at KRAYMERICALLC@GMAIL.COM or call us at 914-294-2120

Thank you for your interest in KRAMERICA LLC

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (74 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 58 Reviews
Good Rating + 4 6 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 5/5/2015

Rating + 5 Feedback

Item was shipped right away and Im happy with them.

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Kyle R.
Order Date : 4/24/2015

Rating + 5 Great Service

Fast Shipping and Great Customer Service. I would recommend this seller to anyone. Thank you for all of your help!

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Order Date : 3/13/2015

Rating + 5 Redeemed!

The first case I got was damaged, Techsaurus replaced it free of charge and did not want the damaged one back, so I didn't have to pay to ship it. They shipped a new one out promptly and they checked it before they sent it.

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Order Date : 3/25/2015

Rating + 5 Execellent Customer Service!

On a recent order, I needed to order three of the same item, but since it was for three different end users, I had to place three orders to keep the billing separate. I got a personal phone call from Techsaurus to make sure I hadn't mistakenly placed duplicate orders. Great prices, great products, and personalized customer service. Win win win!

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Order Date : 3/19/2015

Rating + 5 Great Product - Great Pice

Been ordering from these guys a lot recently based primarily on price, but shipping is really fast and products are as advertised.

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Order Date : 2/21/2015

Rating + 5 Great Experience

Product exactly as stated. Delivered fast. I had a question and I called and got a human being who was courteous and answered all my questions. All online experiences should be like this. Techsaurus was terrific. Thank you.

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Order Date : 1/13/2015

Rating + 5 Great Seller / Communication / FAST Shipping

Ordered a iPhone 6 Plus case from them 5 days ago. It was shipped and delivered really fast. Price was fantastic. Free shipping on product. Would use them again in the future without a doubt.

1 out of 2 people found this review helpful. Did you? Yes No

Greg B.
Order Date : 12/7/2014

Rating + 1 Selling mispackaged phones

Tried to buy 2 Galaxy s4 i337 (aka GT-i9505)phones (4G capable). Techsaurus actually shipped 2 phones in GT-i9500 boxes (only 3G capable) in a Priority Mail card stock envelope. It ripped in shipping, Seller claims a sticker on GT-i9500 box saying it's an i 337 makes it an i337. Ask seller to prove which phone was in the box before I opened it and risk his 10% restock fee for an opened box but seller would only offer the following statements as proof. "That's what I bought" or "no one else has a problem!" or "I've sold over a hundred". I gave seller numerous opportunities to explain what was going on. Seller would not check his stock or give me any reason for the discrepancy. Newegg even asked him to ship an i337 phone in i337 packaging but seller refused. I returned the phones unopened. Took almost a month to get money back. Newegg had to get involved again! If you bought one from this guy, verify you got the phone you paid for. Google the model numbers and check images yourself

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 11/29/2014

Rating + 5 Excellent Service and Response

Ordered grey case for iPad mini, but got Black. Seller sent replacement immediately for free. Because of the price I was skeptical at first as to whether they were authentic Otterbox cases. I have verified, they are indeed authentic cases. If you need an iPad case at a great price, this is the place to get it. If you have a problem with an order, send the seller an email, he's quick to respond. Just be sure to check your junk mail, as I received my replacement case before I had seen the email response.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/29/2014

Rating + 1 Send me a Refurbished Cellphone

They send me a refurbished cellphone, I pay for the return but the people from newegg help me a lot to get all the money back
Seller Response:We did ship the wrong phone and accept full responsibility for our error and Apologize. However, we refunded every penny. This person didn't realize we authorized and completed the refund, not newegg. We will always do our best to fix our mistakes. Happy New Year.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: No

RMA Policy
    You can send items back to us with a note explaining the issue and we will refund you. There is a 15% restocking fee for items with no issue. Defective items will receive a full refund or a replacement, whatever the customer wishes. Thank you
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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