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Seller#: 0UH4F84UFMWLWX9D2

KRAMERICA LLC Seller Profile 914-739-2091 Email This SellerEmail This Seller  See all products from KRAMERICA LLC See all products from KRAMERICA LLC

We have been in business over 13 years now offering our Customers unmatched price, fast shipping and live customer support! We are with NewEgg over 1 year now and are completely confident that if you give us a try, you'll be back for more. Feel free to contact us with any questions pre or post sale at KRAYMERICALLC@GMAIL.COM or call us at 914-294-2120

Thank you for your interest in KRAMERICA LLC

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (120 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 92 Reviews
newegg
77%
Good Rating + 4 12 Reviews
newegg
10%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 11 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Debra O.
Order Date : 4/26/2016

Rating + 5 Very please with the purchase/item.

Would recommend doing business with this company.

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Jiasheng Z.
Order Date : 4/28/2016

Rating + 5 Quick and helpful

One of my premium tips has a cut on it. I sent a message and the customer service responded immediately and a new pair of tips is on its way. What is great service! Highly recommended!

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Albert T.
Order Date : 1/16/2016

Rating + 1 Junk and defected otterbox case

This otterbox defender is just a piece of JUNK. It has a bunch of air bubbles between the ipad and otterbox screen after 5 minutes of usage. There is no way to remove them unless you remove the otterbox case completely. Even after I received a replacement of the otterbox case from KRAMERICA LLC, same thing happened. I strongly believe this KRAMERICA LLC is selling bunch of defected cases for slightly lower price. I call it a SCAM. Another note, they won't refund your money even the product is defected. So, I would recommend you run far away from this terrible seller. I still can't believe Newegg allows this kind of sellers sell stuff on the website.
Seller Response:We are an authorized Otterbox dealer selling authentic products for over 4 years now. This customer is calling us a scam because he has air bubbles under the front film?!?!?! We even sent this man a new product replacement free without asking for a return. He now has 2 perfect units and calls us a scam??? We don't make the items, we simply sell them. You do need to sometimes work the air bubbles out of the film with your finger. This doesn't make the product defective or a scam?!?! Please read through our other feedbacks and see you can see our integrity. Thank you.

2 out of 2 people found this review helpful. Did you? Yes No

Stephen F.
Order Date : 12/2/2015

Rating + 5

Great price for an excellent product. Exactly what I was looking for. Delivery was fast and packaging was very good. Will do repeat business with this seller.

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Rob
Order Date : 12/8/2015

Rating + 5 Excellent customer service

Had an issue with Shure 215's having a dead ear piece and they replaced it immediately, would certainly do business with them again.

0 out of 1 people found this review helpful. Did you? Yes No

Alison
Order Date : 11/27/2015

Rating + 5 Great Customer Service

I ordered a case for my new phone from them but I had a problem with it when it arrived. They immediately sent a replacement to me at no charge. They were friendly and helpful, and quick to reply to my email. Very good customer service, they went above and beyond my expectations! I would definitely trust this seller in the future.

0 out of 1 people found this review helpful. Did you? Yes No

landob
Order Date : 11/18/2015

Rating + 5 Great Seller

I ordered a Otterbox Defender case for a Galaxy Note 5. Arrived well packaged and very fast. Exactly what I ordered. Sold cheaper than most retailers. Will do business with again.

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Chris
Order Date : 10/13/2015

Rating + 1 KRAMERICA LLC OtterBox iPhone 6 Plus Case

I placed an order with Kramerica for an OtterBox cellphone case which never arrived. Contacting both the seller and Newegg customer service unfortunately did not produce any results. In the end I had to dispute Newegg charges with my credit card company, and bought the case of Groupon. Very poor customer experience.
Seller Response:I am sorry but tracking clearly showed the package delivered and signed for by Chris. In that instance, there is nothing we can do and Newegg agreed because we both knew he had the item.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 9/16/2015

Rating + 5

I had a problem with a case and e-mailed them. They were very nice and fast on helping me and sending me out another one. This company is a good one that backs up their products. Will buy again from them when needed.
Thanks guys for the help and speedy service.......

0 out of 1 people found this review helpful. Did you? Yes No

Geralt
Order Date : 8/12/2015

Rating + 1 Don't order from here

I ordered and iphone 5s and when I received it I had been able to charge it for one day. Then it stopped working. Most of the components in the box did not work either. I payed for a full priced phone that was not even new. The box was taped shut. They sent me a non working phone and when I requested a shippig label be sent they would not because it is "standard policy." Normally it is standard policy for the product to be working when you receive it.
Seller Response:I am sorry but this feedback is unfair and inaccurate. This was a brand new sealed phone. The tape on it was Apple tape! It was Factory Sealed. The charger block was defective. It was a $5 accessory and we offered to express mail a new one. He refused and demanded an immediate refund. We approved the return and refunded every penny. We do not provide return labels and this is clearly stated in our policy. We regret when a customer receives an item with an issue, but this was not our fault and we handled the return exactly as we stated we do.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

    We do not charge a restocking fee for any defective items or items that missed their deliery date. There is a 10% restocking fee only for items you opened, used and simply do not want any longer. We have a no hassle return policy. You can return an item for any reason except user damage. You can get a refund for 30 days after invoice and a replacement of defective items for 45 days. After that period, you would need to contact the manufacturer of the item(s) for standard warranty service.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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