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Seller#: 0UH4F84UFMWLWX9D2

Spectre Computers LTD Seller Profile 914-739-2091 Email This SellerEmail This Seller  See all products from Spectre Computers LTD See all products from Spectre Computers LTD

We have been in business over 13 years now offering our Customers unmatched price, fast shipping and live customer support! We are with NewEgg over 4 years now and are completely confident that if you give us a try, you'll be back for more. Feel free to contact us with any questions pre or post sale at KRAYMERICALLC@GMAIL.COM or call us at 914-294-2120

Thank you for your interest!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (136 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 101 Reviews
Good Rating + 4 13 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 17 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/10/2016

Rating + 5 Package was 100% sealed.

The purchase experience was pretty good. Seller shipped ordered item very fast. Though I need to return the item but it's nothing related to the seller, it's a defected item!

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Gary D.
Order Date : 8/15/2016

Rating + 5 Excellent Service. Very Responsive.

Fast Delivery. Quick to Respond when contacted about a return. Great seller.

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Frederick L.
Order Date : 7/15/2016

Rating + 1 Wrong item sent twice, seller expects me to pay for the shipping to send them back to get a refund.

This seller sent me the wrong item, contact was made with them, they sent me a new item, and once again it was the wrong item. They advised me that they do not carry the correct item that I ordered and if I wanted a refund I needed to send them back. Well obviously I would want a refund and would send them back, the problem is they expect me to send them back with me paying for the shipping costs because of their mistake. When I asked them to provide me with a prepaid shipping label they wrote back telling me that they will not provide me with one. That is not very good customer service to me, you screw up the order not once but twice, and expect the customer to pay for the shipping to get their money back, absolutely not. I guess I will just sell them and then order the correct item from someone else.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/16/2016

Rating + 5 Great customer service.

I ordered a case for the Galaxy S7 edge and was sent a case for the normal S7. Upon finding this out I messaged the company and got a rather speedy response. I was refunded my purchase in full and got to keep the case. Excellent assistance from the employee that helped me sort this out.

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Tony M.
Order Date : 6/24/2016

Rating + 1 Sold me a fake product, you can see the chat transcript from Jaybird...

I contacted Kramerica LLC letting them know that Jaybird has confirmed my product is fake. I asked for a return and let them know I was not happy and would make sure to do whatever i could to report this so others don't get scammed. This is the actual reply from Kramerica, LLC:

"Please do not talk foolish. Nothing we sell is fake and our reputation on
newegg for 5 years speaks for itself. I kindly suggest you do not EVER
threaten me again. You may send the item back, at your expense, with a note
explaining the issue. We will inspect it fully. If it is defective and not
user damaged, we will agree to refund you.

Thank you"

At my expense send it back? I have a strong feeling i would not see a refund, or even my fake item ever again.

In case your interested, this is the unedited chat from jaybird:
→Hello, is there a way to verify if i have genuine Jaybird X2 headphones?
→I saw a youtube video that suggested that mine are counterfeit
Beau Brace: yes, does your headset state "Pairing at all?
→yes i think so, let me try...
→i'm pretty sure it does when you put in pairing mode
→does that mean they are fake?
→one sec let me try...
Beau Brace: yes, that is one way to tell if they are fake.
→yes it totally says pairing :(
→is there any way to report the seller?
→how were they able to make a product that looks so similar???
→it's insane, it is an elaborate packaging,
→it's really crazy to me
Beau Brace: No, because we cannot stop people from selling counterfeit products. I would just contact the seller and tell them Jaybird deemed the headset fake and to get your money back
→i got it through a newegg market place partner.. not directly from newegg
→Okay thanks
→for the record they sound like cr-p and cut out all the time
→i had a feeling that wasn't jaybird standard
Beau Brace: yeah for sure, we have had a lot of issues with them
→is Jaybird doing anything as a company to go after these people?
→they aren't even cheaper price!!
→that's the crazy part
Beau Brace: yes we are looking into it, I just don't know where we are at exactly
→How frustrating for Jaybird
→and for me!!!
→so annoying
→okay thanks for your help
Beau Brace: it was my pleasure, is there any other questions that I can answer for you at the moment?
→no that's all
Beau Brace: of course, take care!
Seller Response:Please do read the customers entire entry. No where is there any proof the headset was not authentic. He "thinks" it isn't because it didn't pair properly. Even the Jaybird rep states that this is a way to tell but never says it is for sure. An authentic pair can also have a defect that causes it not to pair. This doesn't define the product as "not authentic". We sold all 10 of these units and had only this one problem. We offered a full refund but the customer, as he states, refused to return it fearing we would not refund him. Another wrong assumption. Nothing he claims is true or proven. We've been on Newegg 5 years now and have a great reputation for customer service and product quality with over 120 reviews. Thank you

1 out of 1 people found this review helpful. Did you? Yes No

Debra O.
Order Date : 4/26/2016

Rating + 5 Very please with the purchase/item.

Would recommend doing business with this company.

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Jiasheng Z.
Order Date : 4/28/2016

Rating + 5 Quick and helpful

One of my premium tips has a cut on it. I sent a message and the customer service responded immediately and a new pair of tips is on its way. What is great service! Highly recommended!

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Albert T.
Order Date : 1/16/2016

Rating + 1 Junk and defected otterbox case

This otterbox defender is just a piece of JUNK. It has a bunch of air bubbles between the ipad and otterbox screen after 5 minutes of usage. There is no way to remove them unless you remove the otterbox case completely. Even after I received a replacement of the otterbox case from KRAMERICA LLC, same thing happened. I strongly believe this KRAMERICA LLC is selling bunch of defected cases for slightly lower price. I call it a SCAM. Another note, they won't refund your money even the product is defected. So, I would recommend you run far away from this terrible seller. I still can't believe Newegg allows this kind of sellers sell stuff on the website.
Seller Response:We are an authorized Otterbox dealer selling authentic products for over 4 years now. This customer is calling us a scam because he has air bubbles under the front film?!?!?! We even sent this man a new product replacement free without asking for a return. He now has 2 perfect units and calls us a scam??? We don't make the items, we simply sell them. You do need to sometimes work the air bubbles out of the film with your finger. This doesn't make the product defective or a scam?!?! Please read through our other feedbacks and see you can see our integrity. Thank you.

2 out of 2 people found this review helpful. Did you? Yes No

Stephen F.
Order Date : 12/2/2015

Rating + 5

Great price for an excellent product. Exactly what I was looking for. Delivery was fast and packaging was very good. Will do repeat business with this seller.

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Order Date : 12/8/2015

Rating + 5 Excellent customer service

Had an issue with Shure 215's having a dead ear piece and they replaced it immediately, would certainly do business with them again.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

    We do not charge a restocking fee for any defective items or items that missed their deliery date. There is a 10% restocking fee only for items you opened, used and simply do not want any longer. We have a no hassle return policy. You can return an item for any reason except user damage. You can get a refund for 30 days after invoice and a replacement of defective items for 45 days. After that period, you would need to contact the manufacturer of the item(s) for standard warranty service.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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