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Seller#: 0UH4F84UFMWLL7FAE

Plutus Brands Seller Profile 888-523-1112 Email This SellerEmail This Seller  See all products from Plutus Brands See all products from Plutus Brands

Plutus Brands has been a leader and pioneer in offering products to organize and furnish homes, offices, and gardens. For over a decade we have searched for, and then tested products to find the best quality at the best prices. We now offer thousand of items on our site, with over 36,000 of them shipping for free. Over these many years we have established an excellent reputation with our Customers as well as the over 1000 vendors we deal with. Our vast experience has enabled us to find the most reliable manufacturers and products, which certainly has contributed to our success.

The business operates in our 40,000 square foot warehouse in Sun Valley, California. Our offices contain our customer support team, marketing, web development, inventory systems, accounting department, order fulfillment and shipping, and technical operations, which all support our Internet site.

We pride ourselves in having staff members that have been with Plutus for many years. Their experience and knowledge contributes greatly to our success. Many of our people started in our stores or warehouse as sales associates or order pickers, and have risen to positions of greater responsibility. Promoting from within, not outsourcing any functions to other countries, and offering to pay for work related education has created a loyal staff.

We are proud of our accomplishments and milestones like:

High Reviews-

Plutus Brands consistently receives excellent customer reviews

Amazon last year- 94% positive reviews

Historically over 65,000 positive reviews at 91%


Over two and a half million customer orders placed and shipped.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Yvette R.
Order Date : 3/12/2016

Rating + 1 Bad seller

Plutus Brands took 2 weeks just to *respond* to my complaint of being shorted. And then all they said was that the listing was for 1 pair and not a 12 pk. My order CLEARLY STATED "pk 12", of which I purchased 2 quantity. The total order was $100.37 with tax and shipping.
How could I have purchased only 2 pairs of gloves for over $100?

This is for a glove that I buy all the time and normally pay $3.85 -$4.15 per pair, so their price of $42.50 was only a *little* bit of a deal. Actually since I usually get free shipping, it was exactly even. Yet the seller insists they are selling one pair for $42.50? IT'S CRAZY! Also, the little description box on the listing stated "12 pairs" so there was NO misunderstanding on my part.

After I returned the order to them, they only refunded the product price and THAT took over 2 weeks from the day they had the return in their hand.
Newegg had to constantly intervene on my behalf because their communication was nonexistent unless Newegg prodded them.

They did not pay for return shipping (newegg refunded me after I provided them with the receipt) And actually, when I finally got the refund it was only $78.80, because they had the audacity to subtract the $6.20 (that newegg refunded me for the return label) from the total product price!
Can you believe that?
So for some reason think they are entitled to keep the original shipping AND sales tax. For THEIR mistake!
Avoid dealing with Plutus Brands!

UPDATE 11/26/16
I just learned that NEWEGG suspended my account over this. I was here to buy a laptop last night, that's how I found out. What a flawed retailer. Phoned out of curiosity and found they suspended me over the chargeback for this order.
Right, after 2 months of emails I finally let my credit card company get my money back. They did in 1 day what newegg couldn't achieve in 2 months.
Bye Bye Newegg, too.

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Order Date : 10/18/2014

Rating + 1 dont buy from plutus

Order date 10/18, ship date 10/23? First off 5 days from order to invoice is ridiculous in this age. Today is 11/7 and still nothing. The tracking number is bogus, new egg can't help, plutus won't answer the phone or return calls. Unacceptable. Tomorrow I am calling the credit card company and reversing the charges. Bad experience, and it reflects badly on new egg as well.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    Returns Policy :

    Please call 1-888-523-1112 for return instructions. Customer service can be reached @ 888-523-1112 Business hours: Monday - Friday 7:30am-4:30pm PST.

    Plutus Brands will accept returns within 30 days from the date that the order was received.

    All returns must be:
    -Received new
    -In its original packaging
    -With all hardware and parts, including any assembly or instruction manuals.

    Please note: altering an item in any way negates the possibility of a return
    The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for ??Free Shipping? the original actual cost of shipping for your item(s) will be deducted from your refund.

    Plutus Brands does not provide return shipping boxes.
    Plutus Brands recommends FedEx (Federal Express) and/or UPS (United Parcel Services)
    For your protection all packages should be insured
    Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.
    Some manufacturers charge restocking fees.
    Return Merchandise Authorization (RMA) may be required
    Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order

    Order Cancelation:
    Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
    Cancelation requests should be made by calling us at 1-888-523-1112 Monday to Friday 7:30AM to 4:30PM PST. Plutus Brands will send an email informing you of whether the order was cancelled or not. If Plutus Brands cannot cancel the order you may refuse delivery or return it under the terms of our standard 30 day Return Policy.
    We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
    Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.
    Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.

    White Glove delivery returns:
    -Plutus Brands customer service department will need to be notified before the return of any White Glove delivery item(s).

    -Customers wishing to return merchandise weighing 100 lbs or more are required to sign and return an authorization document confirming personal choice returns (Form will be provided by Plutus Brands customer service), all inquiries must be received within 30 days of receipt.

    -Items weighing over 100 lbs will need to be returned via freight (Freight carrier of your choice).

    Additional return information:
    Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Plutus Brands will be unable to provide a credit for damaged or lost merchandise
    After 30 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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