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Seller#: 0UH4F84UU0FN3V126

SaveMart Seller Profile Email This SellerEmail This Seller  See all products from SaveMart See all products from SaveMart

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

SaveMart
SaveMart is a leading supplier in computer parts and accessories, electronics items and digit gadgets,replacements.
We aim to supply the highest quality products but still at very affordable prices for all customers.and devote ourselves to help you Save Time,Save cost,
bulid a safe and enjoyable transaction market.That's what SaveMarts really means.

SaveMart Customer Care
Our friendly and knowledgeable staff is always ready to assist you with your order and any product related questions.
to guranntee you have a 100% satisfied experience and build a long term cooperative relationship or friend-ship with us.

SaveMart Shipping Service
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 4~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

SaveMart Customer Service
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service. If you need help, please send a message before leave any netrul or bad feedback. Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

SaveMart Email:

SaveMart@outlook.com

Office hours: 9:00 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

About Return Policy
We accept return or exchange within 14 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (359 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 216 Reviews
newegg
61%
Good Rating + 4 47 Reviews
newegg
13%
Average Rating + 3 10 Reviews
newegg
3%
Poor Rating + 2 16 Reviews
newegg
4%
Very Poor Rating + 1 70 Reviews
newegg
19%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Brian H.
Order Date : 12/31/2015

Rating + 5 Excellent customer service

I received the two 1 GB sticks of RAM inside of a bubble wrapped envelope and they were then individually wrapped in static shielded bags. It was exactly what I asked for but it was not the correct RAM. Crucial listed two types of RAM for my Dell Dimension, 400 and 333 MHz. The RAM inside the Dimension was clearly labeled 400 MHz. Very misleading. Ultimately I checked the RAM listing in BIOS and it was in fact 333 MHz.

I explained this situation to SaveMart and they gave me an RMA within 24 hours, along with a full refund and a $5 reimbursement for the return shipping. Done deal. Hassle free.

I will definitely make purchases from SaveMart in the future.

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Anonymous
Order Date : 1/1/2016

Rating + 5 Updated Tracking & On Time Delivery

Seller provided updates & the delivery was on time.

This was a delivery of RAM only, which is fairly straightforward. On time & as promised is worth the full five stars.

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Daniel H.
Order Date : 1/13/2016

Rating + 1 No urgency on their part to make things right

Ordered a Bluetooth mouse from them. Says it was delivered to my place of work on Saturday. There was nothing in the mailbox when I showed up to work Monday. Contacted them on Tuesday and told that it had been delivered. No problem, I will just get American Express to reverse the charges. I will NEVER order from the marketplace again!
Seller Response:Dear sir,

We are more than happy for assist till you get the package.
but to be honest,that should not be that hard to get this solved.
Please kindly print out the tracking number and show it to your usps local office, they will be able to find out where the package is.
just TRY it before simply leaving a negative feedback instead.

thank you
thomas


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Jason B.
Order Date : 12/17/2015

Rating + 4 Power Supply

After purchasing this product I found the cables were too short comfortably reach the motherboard. I moved some cards around and then found it would not power the board. I contacted the vendor and they offered an RMA. Since it arrived in a flat rate envelope I figured I would send it back fairly cheaply but was stumped as to how they got it in the thing and decided to write it off. However, after not sending it back alternate arrangements were offered and I now at least have an invoice reflecting the refund. I am boosting the review from poor to satisfied based on their integrity in this matter.

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Jonathan M.
Order Date : 1/2/2016

Rating + 1 Scam

Invalid tracking number, communications in broken English, obviously forged positive reviews here. I suppose I should be happy I only lost $35.
Seller Response:Dear sir, Firstly our apologize, please aware it is an valid tracking#,9274899996351060434026
as we explained many times in our communications, you can track it,it ships via DHL golobal service for the 1st mile, from the 2nd mile,it will forwarded to usps shipping service,
then you will see the updated tracking info on www.usps.com

Please, just feel free to track it again after 24-48 business hours on www.usps.com
and,we promise if our package don't reach you within 7 business days after shipment,we can issue full refund to ensure your benefit.

Hope above info helps you feel assured and can beleive in us, we shipped it in timely manner and offer 100% valid info and will always here for assist if you need furthur assistance.


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alexander b.
Order Date : 12/23/2015

Rating + 1 poor

it was used, and faulty ram did not work in my dell optiplex 755
Seller Response:Dear sir, we are sorry to hear that.i can unerstand very well for your feeling.could you respond my email and tell me more details?
please feel assured,our team will work out the best solution to protect your benefit.

we confirmed with our relative department,for memroeis products, each unit was tested by QA department before shipping to ensure it would works.
but should not be 'used'we only sell items in brand new condition.
please feel free to contact us for return instruction for fulll refund if you received 'used' item,we can issue new exchange or full refund your payment.


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Anonymous
Order Date : 11/21/2015

Rating + 5 Good product for the price

Good price for a 400W power supply. I received my package really fast and everything packaged securely.

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Anonymous
Order Date : 11/25/2015

Rating + 1 BEWARE Arrived damaged, destroyed motherbaord

Bought four stick of ddr2, 2gb each 8gb total. Parts arrived damaged and with stains/ water spots. Installed into motherboard and unit will not work anymore. Didn't notice damage to sticks until after motherboard wouldn't boot even once. Put old memory back in motherboard and it still won't boot.
Seller Response:Please do not worry,we will send you rma for return for new working ones exchanged, or for full refund.
please just feel free to contact us before leave bad feedback against us.hoep your kind unerstanding.
our sales represent will contact you about the return instruction.thanks


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N/A
Order Date : 11/12/2015

Rating + 5 Awesome Seller

Would buy from again!

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Co0kies
Order Date : 11/16/2015

Rating + 5 Very Fast Response Time

Recently ordered memory from the seller very happy with the price and response time.

1 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept return or exchange within 14 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
    If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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