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Seller#: 0UH4F84U4XYFS43AB

ZIMU INC Seller Profile 112-8045678 Email This SellerEmail This Seller  See all products from ZIMU INC See all products from ZIMU INC

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

ZIMU INC is an online e-commerce electronic business, we offer a large inventory of high quality cellphone protective cases and other accessories.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.

If you have any disatisfied with our products, please fell free to contact us! We will try our best to solve it for you!!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
48%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 11 Reviews
newegg
52%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Brian
Order Date : 12/19/2014

Rating + 5 good service

All I can sum up my experience in four words: Top Notch Customer Service!!!

Did you find this review helpful? Yes No

Joseph
Order Date : 12/18/2014

Rating + 5 best quality

same as described, very satisfied with this seller. will buyer again

Did you find this review helpful? Yes No

Helen Perez
Order Date : 12/14/2014

Rating + 5 Exactly what I ordered!!! Genuine product!!! Thanks! Good work!!!

THANKS FOR THE FAST SHIPPING AND GOOD PRICE. MY ITEMS SHOW UP IN PERFECT CONDITION AND LOOK JUST LIKE THE ONE ON THE INTERNET PICTURE.

0 out of 1 people found this review helpful. Did you? Yes No

Annoyed
Order Date : 11/11/2014

Rating + 1 Fake LG 730's

Do not buy from this seller, they are selling fake Chinese products.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/3/2014

Rating + 1

Very displeased with the seller.
Tried to cancel the order within minutes of placing it.
Despite that, the seller replied the next day "hello,
we have sent the item to you.
you can return the item back when you receive it if you don't need it again!"
-- The order did not ship until 4 days after it was placed (even though they ignored the cancellation request). It was shipped from China, as if I want to pay for shipping back to China.
Moreover, the item I received was not sealed - it had clearly been opened. Nothing in the description indicated it was NOT brand new, in box, never been openedl

1 out of 1 people found this review helpful. Did you? Yes No

BWB313
Order Date : 9/5/2014

Rating + 1 FRAUD NOT ACTUAL PRODUCT

DO NOT BUY. This product is not real genuine LG product. I received the items and it is junk. I am reporting to Newegg to have them removed for copyright infringement.

1 out of 1 people found this review helpful. Did you? Yes No

fang
Order Date : 11/18/2014

Rating + 5 Great seller. Fast shipping. Overall satisfaction about the products you sell.

Product was shipped and received quickly.

Fast shipping-arrived in good shape, and timely. thanks

THANKS FOR THE FAST SHIPPING AND GOOD PRICE. MY ITEMS SHOW UP IN PERFECT CONDITION AND LOOK JUST LIKE THE ONE ON THE INTERNET PICTURE.

All I can sum up my experience in four words: Top Notch Customer Service!!!

Everything arrived very quickly and I am very satisfied with my order. THANKS! We'll do business again.

0 out of 1 people found this review helpful. Did you? Yes No

Corn4u
Order Date : 11/12/2014

Rating + 1 Fake knock off bluetooth headset

Ordered the LG HBS-730, noticed it was shipping from China. Bad sound quality, and the bluetooth signal goes in and out.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 9/25/2014

Rating + 1 Fake Merchandise

I bought a PS3 controller from this outfit. As it turns out, the controller is fake. A big waste of my money and time.

3 out of 3 people found this review helpful. Did you? Yes No

Casey
Order Date : 8/25/2014

Rating + 1 Defective Product

I ordered a wired Xbox 360 controller from this seller. I made sure to purchase an authentic Microsoft product, for top notch quality. Upon arrival, the left trigger was sticking. I used it for a while, and eventually the sticking stopped. I checked all visible marking on the controller to make sure it wasn't a counterfeit product (quality seemed poor compared to other 360 controllers I have used), and it appears Microsoft genuine. Then one day, the sticking began again, and I tried once more to fix it through normal gameplay, with no results. Yesterday, the left thumbstick completely collapsed under normal use. Something snapped inside its fitting, and the controller is now inoperable. Since this has occurred within the warranty period, I have contacted Zimu Inc. and am waiting for a reply. I will return here and update my review if I hear from them.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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