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Seller#: 0UH4F84U4XYF7X06D

goHardDrive Seller Profile 626-593-9927 Email This SellerEmail This Seller  See all products from goHardDrive See all products from goHardDrive

goHardDrive has the resources to get you what you need, when you need it - along with the culture of customer care that will make it an enjoyable, hassle-free experience. We guarantee it.

goHardDrive was established to serve the needs of computer users, we are serving with best quality of services and lowest price on computer products. goHardDrive is headquartered in La Puente, California. It is a direct-to-consumer e-Commerce site specializing in providing computer-related excess inventory, manufacturer-closeouts, high-demand and unusual computer components and peripherals at highly-discounted prices to you! But our success has been built on a simple principle: take care of every customer like they were a member of our family. Our call center staffs always trained to answer your questions, make recommendations and deliver best solutions for your PC.

Just because we offer the always lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers and you continue to support us with your business, that we're able to use our buying power to get you the best deals. And we intend to continue serving you. Every day!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,203 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 969 Reviews
newegg
81%
Good Rating + 4 158 Reviews
newegg
13%
Average Rating + 3 27 Reviews
newegg
2%
Poor Rating + 2 14 Reviews
newegg
1%
Very Poor Rating + 1 35 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Shea R.
Order Date : 6/26/2015

Rating + 5 Great seller

Fast shipping (estimated 3-5 days processing and another 5 shipping, came in 3 days even over the weekend) great packaging.

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N/A
Order Date : 2/20/2015

Rating + 5 Dead HD, quick turnaround

I was initially wary buying from a seller on Newegg but when my hard drive died 4 months after buying it their customer service was quick, courteous and professional. Replacement HD is up and running with no fuss and I wouldn't hesitate to do business with them again.

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Falkreon
Order Date : 6/25/2015

Rating + 5 Extremely fast shipper!

Received my order on 3-day priority mail the first business day after it was placed (it was over a weekend). My only concern is whether or not I can borrow your time machine.

For hard drives, packaging is critical to getting a quality product, especially bare drives. My order came individually bubble-wrapped and placed snugly in a carton, inside a standard USPS bubble sleeve. I can't imagine making more effective choices without adding several levels of aggravation to the unboxing process. It's simple, smart, and effective.

TL,DR; I was so happy with this seller I tracked down the Marketplace review form.

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Cea
Order Date : 6/2/2015

Rating + 1 Defective..

As soon as I took it out of the package and plugged it into my PC it started making this really horrible noise. Turns out that the control arm is broken, causing it to reset position causing extreme lag and poor functionality.

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N/A
Order Date : 6/23/2015

Rating + 5 Fast, accurate, and a great deal.

Everything about our transaction was perfect.

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N/A
Order Date : 6/5/2015

Rating + 5 Awesome Cx Service

Great experience with seller, Prompt delivery and action taken by seller,

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MisterDood
Order Date : 6/20/2015

Rating + 1 The absolute worst

The packaging is a trap. IThe package was a box holding hard drive with a receipt on top and "wrapped" with a single layer of bubble wrap. The bubble wrap was actually just folded around the hard drive and receipt, and wasn't even taped shut. I opened the box, saw a layer of bubble wrap with a receipt underneath, pulled up on the bubble wrap, the bubble-wrap unfolded, and out falls the hard drive 4 feet to the floor. The first time I laid eyes on the hard drive, it was laying on the floor.

I will never buy anything from this dealer ever again simply because of the packaging. The drive might have been ok when I got it, but it was destroyed by the packaging before I could even see it.

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NaughtyMonkey
Order Date : 6/5/2015

Rating + 5 Great Service.

Sent hard drive and its exactly as described.

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Keith W.
Order Date : 6/3/2015

Rating + 5 Excellent

Both drives arrived fast, very fast, and are brand-new. Installation and testing was a breeze. Will buy from goHardDrive again.

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Sticky076
Order Date : 6/4/2015

Rating + 5 4 3TB Seagate Hard Drives

Hard drives were not properly packed and on their three thousand mile trip across the country, they were damaged. Seller was quick to respond, paid for return shipping, refunded my original payment, and threw in an extra 25.00 which basically paid my original shipping fee. For that reason I would do business with them again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

RMA Policy
    Worry Free 30-Day RMA Return
    Please contact us for RMA Request.
RMA instructions
    Email to info@goHardDrive.com to request for "Prepaid Return Shipping Label".

    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction.
    4. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included.
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