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Seller#: 0UH4F84U4XYF57BD5

Driven Wireless Seller Profile 972-424-6364 Email This SellerEmail This Seller  See all products from Driven Wireless See all products from Driven Wireless

Driven Wireless, founded in April of 2012, is dedicated to providing high quality used and reconditioned wireless devices and accessories. Through a reliable network of suppliers and business partners, we are able to distribute a wide variety of Laptops, Notebooks, Mobile Devices, and Tablets.

Located in Dallas, TX, our goal is simple: To offer high qaulity products at an affordable price. We will go the extra mile to ensure every customer we interact with is completely satisfied.

We are available to assist you Mon-Fri 10AM to 6PM, excluding major Holidays.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (12 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
33%
Good Rating + 4 1 Reviews
newegg
8%
Average Rating + 3 5 Reviews
newegg
42%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
HRBmus
Order Date : 7/1/2015

Rating + 3 refurb iPhone 4s

The item itself was as promised, "A" stock with no condition issues, legitmately unlocked and easy both to upgrade and restore from backup. BUT - I am giving only 3 stars overal because shipping was an issue - expedited shipping did not happen, a two day expected delivery took 8 days and it required a series of emails to straighten out the situation and another to be refunded for the "expedited" fee. (All the email exchanges were very polite.) If you are in an emergency situation and will be without a phone until you get a replacement you may not want to try to guess whether it was the Post Office or the vendor who was at fault.

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K.thanks
Order Date : 7/7/2015

Rating + 1 Taking forever

I want my order after i order it, not 6 months later. Hard for most people to understand I guess. But I'm not most people. I like to buy things and then receive them.

I know weird right?
Seller Response:Sir, We apologize about the shipping issue and delay.

Your item, as explained in a previous message and verified with tracking, is on its way. Yes, it has been a few days delay and we apologize about that.

Thank you


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Justin
Order Date : 6/10/2015

Rating + 5 Thanks

Great Product. Fast Shipping. Thank you.

Am going to order something else!

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TX
Order Date : 6/11/2015

Rating + 5 Reliable Seller

Expedient service and fast transaction gave me confidence to buy from Driven Wireless again. Highly recommended!

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Ashley
Order Date : 6/8/2015

Rating + 5 Great service

I received the item I ordered sooner than was expected which came as a pleasant surprise considering shipping was already free.

Product arrived in great condition and works perfectly.

Will continue to do business with seller and recommend their services for those looking for quality merchandise.

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Tony
Order Date : 8/25/2014

Rating + 5 Driven to Impress

I do not usually write these reviews unless I am "wow-ed." Excellent response time from the seller. Within an hour from when I placed my order, I received a tracking number. I used the free 5-7 day shipping and to my surprise, my package arrived at my door within a day.

One additional note - I contacted the seller when I made the purchase to make sure I would receive the charger within 5 days (I was headed out of town). He assured me that if I did not recieve it within the first 2-3 days, he would overnight me another one to make sure I was set.

Device was exactly what I ordered, factory sealed and exceeded expectations. I will go out of my way to order from them again. Really appreciate the seller going out of his way to make sure the customer was satisfied.

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Sr
Order Date : 8/7/2014

Rating + 1 Misrepresented as "updated"

Obsolete useless ipod no longer supported. Great price but worthless item. Newegg passed the buck and I needed to stop payment. Use an honest vendor with a proper return policy
Seller Response:You purchased a Generation 1 iPod touch! It is not our fault Apple does not support this product in a manner you requested. Also, we are a very honest Vendor with a proper return policy. We have responded to your messages, TWICE, and you have NEVER responded or contacted us since. How is this a reflection on how we do business? We would have been glad to help you had you given us an opportunity to!

Communication can solve everything. Please in the future handle business the right way.


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

RMA Policy
    Driven Wireless offers a 30 day Worry Free return policy on any defective merchandise. Returns will be accepted on any merchandise returned in same condition as sold. No broken, or customer damaged merchandise returns will be accepted.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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