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Seller#: 0UH4F84UOTBD54612

Always.Deals Seller Profile 866-305-7709 Email This SellerEmail This Seller  See all products from Always.Deals See all products from Always.Deals

Always.Deals is a family owned, 25+ year old business that started with us selling radios and tape decks from a corner of our grandfather's hardware store.

Our years in the electronics business and extensive vendor connections mean we source great deals on the best products out there - and we pass the savings to you the customer. Customer service is in our blood and we know we do best when the customer is happy and shops with us again and again - we'll do everything we can to do right by you.

Please be in touch! Email us at newegg@alwasys.deals with any questions! We hope to earn your business!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (195 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 122 Reviews
newegg
63%
Good Rating + 4 28 Reviews
newegg
14%
Average Rating + 3 6 Reviews
newegg
3%
Poor Rating + 2 10 Reviews
newegg
5%
Very Poor Rating + 1 29 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Randy
Order Date : 8/18/2015

Rating + 1 Charged Card, created label, never shipped

This company wasted three weeks of my time. If this company doesn't have the product, just say so. They charged my card, created a shipping label, and had a delivery date. After the delivery date, passed they didn't respond to my messages. Nearly a week after the delivery date, Newegg customer service helped me out.

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Mojabo
Order Date : 8/5/2015

Rating + 1 Poor quality

I bought a refurbished destiny bundle ps4 and the box isn't destiny and its really old box. I recommend you not to buy on this seller. And the console has some dents
Seller Response:Hello,

I am reading the feedback you left on NewEgg and was wondering is there something we can do to make your experience better? Maybe a replacement? Or maybe a complete return? Please let us know and we will work with you to make the transaction meet your expectations. Thanks.

Chris@always.deals


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N/A
Order Date : 8/5/2015

Rating + 1 Terrible

Bought a refurbished PS4 Destiny bundle, and when it arrived, it was in a box that was falling apart. Also, there was no Destiny game, only an empty case. I have been waiting 2 weeks for a response from the seller and nothing. DO NOT BUY FROM THIS SELLER. EVER.
Seller Response:We did reach out to you on the 19th to ask if you would like a different game or a credit of some sort. Please message us back so we can work together to resolve your issue. We are sorry for the delayed response to your feedback as we are working out some issues internally. Thanks.

Chris@always.deals


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Mike
Order Date : 8/2/2015

Rating + 1 They do not respond

The seller does not respond at all. I made multiple requests to cancel an order and then return it and have given them over a week. Still no response. DO NOT BUY FROM THEM
Seller Response:Hopefully you received your refund from us which was processed on 8/17. Please accept our apologies for any delayed responses you may have had. We hope you can give us another chance in the future. Thanks.

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Robbie
Order Date : 6/30/2015

Rating + 1 Incredibly slow shipping and poor communication

I purchased this iPad as a gift for my girlfriend a week and a half before her birthday. I chose expedited 3-5 day shipping figuring that would give me plenty of time to receive the package. The FedEx shipping label was created within a day and I received my tracking #, but over the next week the package had not left the facility. I finally contacted this seller and was informed that they were still processing an order of iPads they got in (a week later). Once it was 3 days before the mentioned birthday I emailed them again asking to cancel the order so that I could purchase the iPad locally. 5 hours after I sent the cancellation email the iPad conveniently shipped out. It took another week to reach me and I had no gift to give my girlfriend on her actual birthday. Overall I am very dissatisfied with how this seller did not even attempt to contact me to alert me to the shipping delay and then failed to honor my cancellation request before shipping out the package over a week late.

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lq
Order Date : 6/10/2015

Rating + 1 Be careful! Evil Seller!! Terrible liar!

this evil seller,he will give you old item if you buy brand new one,and he will not give you a return label,you will need to return by yourself.
i buy a brand new one xbox but he give me a old one.he agree me to return, but he don't want to give me a return label.
I went to usps found I need 50$ to return. then I ask seller several times, he always say he will give me return label but never give me and just lie that he will send.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/18/2015

Rating + 1 Slooooowwwww

Ordered my item and it took 7 days to ship. I paid for expedited service and the item was in stock the whole time. After two attempts to get a shipping notification I finally got an email back saying it would ship the next day. The next day came and went and no movement on my shipping. Rep told me it did ship out that day, check my tracking 1 hour later and it was finally picked up by FedEx, so no it didn't ship out that day.

I love NewEgg, I think everyone loves the expectation that when you order something direct from them, they most of the time can ship it out that day for you, or at the latest the next day. Why NewEgg is in a partnership with a company of this caliber is beyond me.

I'm only ordering goods direct from newegg going forward. In this industry you only get 1 shot to dazzle your customer and unfortunatly I will not be ordering from them again. If you follow some of these reviews, and google them you'll see what I'm talking about, and I should've saw the signs.

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Tvjas
Order Date : 4/26/2015

Rating + 5 Fast service

Thanks my apple hdmi adapter. works great! Thanks for a great sale

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N/A
Order Date : 5/1/2015

Rating + 1 Unresponsive, No Post-Order Followup

Package was lost and never delivered. No reply to emails seeking a replacement and absolutely no followup following the shipment of the merchandise.

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MomEri
Order Date : 12/16/2014

Rating + 5 Purchased iPad Mini

Purchased in gray but was sent white instead. Normally I might be upset but it was Christmas so I was thankful they sent something instead of nothing at all and to be fair, I was not easily reachable at the time so I missed the call.
As for device, it works great and can't complain at all. I am happy with purchase.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns for Sealed & Unused Merchandise is allowed within 30 days of shipping the item to customer. Please email us at Newegg@clickgoandbuy.net to request an RMA number (a Return Merchandise Authorization). Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Newegg’s policy, return postage is on the buyer. In the event an item is sold with no shipping fees to the customer then Click Go and Buy will refund the amount of sale, less "actual shipping costs" to customer. From when approval is sent, we will have to receive the item(s) within the next 10 days. No refund(s)/exchange(s) will be made if the package is received after this time. There is a 15% restocking fee for returns.


    Returns for Opened Merchandise – Is allowed within 15 days of delivery. Open merchandise must be returned in its undamaged manufacturers packaging and must include all accessories. There is a 15% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises it original packaging will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.

    Batteries, Cell Phones, Video games, Software & Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens & Laptops, Used One-Time Use Products cannot be returned if the package has been opened, under any circumstances. Please contact us at Newegg@clickgoandbuy.net, if you need an exception to this prior to buying the above items.


    Damaged or otherwise defective items if reported within 7 days purchase will be replaced free of charge. If your item(s) becomes or is found to be defective beyond the allotted reporting period then the product falls under the manufacturers warranty then you should contact the manufacturer directly.

    Refunds & exchanges, regardless of the nature, are generally processed within 5-10 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us at Newegg@clickgoandbuy.net.

    Do not send your return prior to asking for a RMA number by emailing us at Newegg@clickgoandbuy.net. Return without an RMA on the box may be misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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