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Seller#: 0UH4F84UOTBDVTD79

CA Server Pro Seller Profile 408-905-2440 Email This SellerEmail This Seller  See all products from CA Server Pro See all products from CA Server Pro

We have been in the server business for more than 15 years.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (72 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 58 Reviews
newegg
81%
Good Rating + 4 3 Reviews
newegg
4%
Average Rating + 3 7 Reviews
newegg
10%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 3 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Nate
Order Date : 7/30/2015

Rating + 3 Packaging doesnt compare to directly from newegg

Ordered a very expensive 4TB SAS drive and was surprised at how little packaging was in the box and could easily of shifted around...Have not tested the drive yet but fingers crossed.

Did you find this review helpful? Yes No

Audie
Order Date : 7/1/2015

Rating + 5 Quick

Got the item next day. Very quick and what was ordered. Very pleased.

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UnhappyCustomer
Order Date : 5/7/2015

Rating + 1 Terrible Customer Service

I paid for overnight shipping on Thursday. My order was shipped on Thursday, but instead of overnight, I got it after my deadline and it arrived on Monday. I paid $25 more per hard disk, just so that I could get them overnight, Plus the $76 for the shipping. I simply asked for CA Server Pro to credit me the shipping charge difference between the 1 day and 2 day shipping. The response was rude and I was basically told they would do nothing. I never even got an apology. I will never do business with CA Server Pro again.
Seller Response:We dropped off the package on the same day the order was placed but it was too close to Fedex cutoff time so it didn't go out till Friday. It was delivered on Monday but it's still on time as delivery time = transit time + handling time. We offered a refund on the difference between overnight and 2nd day charges but customer refused as he sought for a full refund. In most cases even newegg ships the next day. We will try our best to ship urgent orders the same day.

1 out of 1 people found this review helpful. Did you? Yes No

Brodie
Order Date : 4/5/2015

Rating + 5 M/B Screws

Product as advertised.
Excellent packaging.
Fast shipping.

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Al
Order Date : 1/27/2015

Rating + 5 Impressed

Was impressed at how fast they shipped my purchase. Was expecting 5-7 days but got it overnight. Would certainly buy from again.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/4/2014

Rating + 5 Reliable seller

Will use this seller over and over again!

0 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns postmarked within 30 days of the purchase date will be accepted with 15% restocking fee. No returns will be allowed after 30 days. Contact us for RMA number before returning it. Customer is responsible for return shipping charges. For items that were shipped free of charge to customers, shipping cost will be deducted from the refund on top of the restocking fee. If the item is defective and is under warranty, please contact us and we will assist you in pursuing a warranty claim with the manufacturer.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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