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Seller#: 0UH4F84UOTBDVTD79

CA Server Pro Seller Profile 408-905-2440 Email This SellerEmail This Seller  See all products from CA Server Pro See all products from CA Server Pro

We have been in the server business for more than 15 years.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (112 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 91 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 9 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/7/2015

Rating + 5 Excellent customer service

I purchased three hard drives from this seller; two worked perfectly out of the box, though the third was not recognized by my drive enclosure, even after switching bays. I contacted the seller, who arranged an RMA. I sent back the defective disk and received a replacement within a few days. While the communication was terse, they were responsive to my inquiries during the RMA process and the replacement drive worked properly.

Would happily purchase from this seller again.

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Order Date : 10/23/2015

Rating + 5 A trustworthy server parts seller!

Item as described, delivered on time. Will continue to buy server parts and hard drives from this seller.

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Order Date : 10/23/2015

Rating + 5 Can't ask for more

Professionally packaged and delivered ridiculously fast! Thank you!

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Order Date : 10/20/2015

Rating + 5 Thumbs-up!

I received my order quickly despite free shipping. Will buy from again, good job!

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Order Date : 10/16/2015

Rating + 5 Fast shipping, item as described!

Item arrived sooner than expected. Well packaged with layers of protection and my computer is now up and running again. A+++!

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Order Date : 10/5/2015

Rating + 1 Lousy Packaging

Ordered 12 4tb SAS drives, they may as well of slapped a stamp on each bare drive and dropped it in the mailbox. Now I have to individually test each drive right away to make sure they weren't damaged in the box. Does it really take that much to properly pack harddrives for shipping? I may send back all 12 and try again...

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Order Date : 10/15/2015

Rating + 1 not honoring cancel requests

I used the e-mail link to request a cancellation but i got charged anyway and the order shipped despite my request. I will get this thing rma'd and returned but i should have been able to get this cancelled as i was able to find it substantially cheaper elsewhere.
Seller Response:Customer requested us to cancel his order after we dropped off the package at Fedex. We courteously suggested him to reject the package at the time of delivery so that he doesn't have to pay for return shipping but he was looking for immediate refund.

1 out of 1 people found this review helpful. Did you? Yes No

DOA Drives 3 out of4
Order Date : 9/10/2015

Rating + 1 Massive drive damage, DOA 3/4

These drives arrived so poorly packed that 3 out of 4 were DOA. One was so badly damaged that the SATA connection was almost completely snapped off. I have received shipments from online auctions packed by people sitting at a kitchen table that were packed better than this. USPS envelopes?! Are you kidding me?! The NewEgg sub vendor CA Server Pro, needs to have a talk with their shipping department as this order was amateur hour.
Love NewEgg, VERY Disappointed in CA Server Pro.
Seller Response:We took full responsibility of the damage and took corrective action quickly. Customer received new drives a few days following the reporting of this incident.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 7/30/2015

Rating + 3 Packaging doesnt compare to directly from newegg

Ordered a very expensive 4TB SAS drive and was surprised at how little packaging was in the box and could easily of shifted around...Have not tested the drive yet but fingers crossed.

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Order Date : 7/1/2015

Rating + 5 Quick

Got the item next day. Very quick and what was ordered. Very pleased.

0 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns postmarked within 30 days of the purchase date will be accepted with 15% restocking fee. No returns will be allowed after 30 days. Contact us for RMA number before returning it. Customer is responsible for return shipping charges. For items that were shipped free of charge to customers, shipping cost will be deducted from the refund on top of the restocking fee. If the item is defective and is under warranty, please contact us and we will assist you in pursuing a warranty claim with the manufacturer.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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