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Seller#: 0UH4F84UOTBDVTD79

CA Server Pro Seller Profile 408-905-2440 Email This SellerEmail This Seller  See all products from CA Server Pro See all products from CA Server Pro

We have been in the server business for more than 15 years.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (206 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 163 Reviews
Good Rating + 4 17 Reviews
Average Rating + 3 14 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/20/2016

Rating + 5 Top Notch Customer Service

We ordered a Supermicro H8DGU-F motherboard from this vendor, which arrived with non-functioning NIC's. The vendor issued a prompt RMA and we had a brand new, fully functional motherboard in hand in a matter of days. Despite the faulty hardware initially received, I would not hesitate to recommend this vendor based on our experience with customer service.

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Kenneth A.
Order Date : 8/12/2016

Rating + 5 Great experience

Easy to deal with, very communicative, quick to ship.

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Order Date : 8/2/2016

Rating + 1 Slow

Seller shipped at the very last possible moment, took forever to even begin to process the order. Their phone number listed does not work (or at least, it didn't when I tried to call them. It went straight to some error from Magic Jack) If I had known what I purchased was not a Newegg product (vs a marketplace seller product) I would have never purchased it. Needed the almost 6k dollars worth of drives much sooner than they would even possibly show up. Ordered on the 2nd of the month, the drives will not be here until the 12th. 10 days from purchase to delivery is horrible. At this point due to lack of speed in shipping, their phone number being broken etc I will be purposefully making sure I never purchase from this seller again.

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James R.
Order Date : 4/3/2016

Rating + 5 Prompt shipping

Ordered a riser card and 3rd cooling fan for a SuperMicro server. Product was delivered the same day as the bulk of the other parts of the order. I'm sure CA Server Pro will be seeing future business from me based upon reasonable pricing and quick delivery.

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Order Date : 3/15/2016

Rating + 4 Great customer service, pricey shipping

Ordered a chassis that was discontinued by the manufacturer, CA Server Pro got in touch and recommended alternatives. I've chosen to go with CA Server Pro whenever possible as a result of their service, but as an employee at a company that handles hundreds of orders per month, I wish their expedited shipping was more reasonable and accurately calculated.

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Order Date : 11/9/2015

Rating + 5 Updated review: CA Server Pro replaced 1 of 3 DOA

I received 1 of 3 drives DOA, contacted Newegg and was told I had to return to HGST not CA Server Pro. After a few emails back and forth CA Server Pro contacted me, emailed me a label for an RMA then sent me a replacement drive. I am now happy and will recommend CA Server Pro as a customer service conscious vendor. Thank you CA Server Pro!

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Nick B
Order Date : 11/21/2015

Rating + 1 Bad Packaging == 2 of 3 HDDs DoA

The disks arrived in sealed anti static bags solidly packed into a box with hard foam, which has no give, ensuring that any shock to the outside of the box was transmitted directly to the hard drives. They might as well have been mailed wrapped in brown paper. Two of the three were DoA.

I contacted CA Server Pro for an RMA, and they asked me for serial numbers. They then asked for a tracking number for the returned drives. So I went to the post office and shelled out $23 to ship disks back that were damaged due to the sellers incompetence.

The replacement disks also came poorly packed, in a box so jammed full of hard foam that it was bulging. Fortunately the drives themselves were in shock absorbing clam shells, so they survived the ordeal.

Given the other reviews of CA Server Pro this seems to be a pattern. I'll never buy anything from CA Server Pro again. These folks have no clue how to ship hard drives. I wish that I had seen that Newegg sold the same product...

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Order Date : 11/7/2015

Rating + 5 Excellent customer service

I purchased three hard drives from this seller; two worked perfectly out of the box, though the third was not recognized by my drive enclosure, even after switching bays. I contacted the seller, who arranged an RMA. I sent back the defective disk and received a replacement within a few days. While the communication was terse, they were responsive to my inquiries during the RMA process and the replacement drive worked properly.

Would happily purchase from this seller again.

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Order Date : 10/23/2015

Rating + 5 A trustworthy server parts seller!

Item as described, delivered on time. Will continue to buy server parts and hard drives from this seller.

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Order Date : 10/23/2015

Rating + 5 Can't ask for more

Professionally packaged and delivered ridiculously fast! Thank you!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Returns postmarked within 30 days of the purchase date will be accepted with 15% restocking fee. No returns will be allowed after 30 days. Contact us for RMA number before returning it. Customer is responsible for return shipping charges. For items that were shipped free of charge to customers, shipping cost will be deducted from the refund on top of the restocking fee. If the item is defective and is under warranty, please contact us and we will assist you in pursuing a warranty claim with the manufacturer.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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