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Seller#: 0UH4F84UUWTDMMD92

Superdeals Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Superdeals See all products from Superdeals

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We supply many high quality computer accessories with competitive prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Email: superdeals2014@yahoo.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (10 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
newegg
60%
Good Rating + 4 2 Reviews
newegg
20%
Average Rating + 3 1 Reviews
newegg
10%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/2/2014

Rating + 5 Great customer service.

I accidentally ordered the wrong part - completely my fault - and there was NO return hassle. Thank you!

Did you find this review helpful? Yes No

skagentech
Order Date : 10/29/2014

Rating + 4 Stood by their product.

So. In the short-run, I viewed this seller as fraudulent, they sent me a terrible and cheap defective product. I was actually surprised thought that in the long-run, they have refunded my purchase and stood by their product. I would give them another chance.
Seller Response:we are a reliable and responsible seller. We like to do our best to help customers if any question. We have strick quality control for our items, but some may be an exception. Hope you can understand.

Did you find this review helpful? Yes No

Tshootz
Order Date : 9/7/2014

Rating + 5 Excelent customer service

I ordered an ethernet cable from this seller, and either the USPS lost it or someone stole it, but I did not receive the cable. I contacted the seller and we sorted everything out. They sent me another cable and everything is all good. Definitely would buy from again.

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Will H.
Order Date : 9/18/2014

Rating + 4 Had an issue, but it was resolved promptly

I ordered two of a cable (which worked well and was quite inexpensive), but only received one. I contacted this vendor, and immediately they sent the second one.

Did you find this review helpful? Yes No

N/A
Order Date : 8/24/2014

Rating + 5

Part that was purchased was junk (DOA), but the seller refunded the full purchase price after I chose to purchase another product.

Did you find this review helpful? Yes No

chgolegal
Order Date : 8/14/2014

Rating + 5 Fast and effiecent

excellent delivery services

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Andrew D.
Order Date : 7/30/2014

Rating + 3 Good service, poor product

I really wanted to write a more positive review than this. Delivery was pretty fast, customer service was very good. I opted for Superdeals because they had the best price on 50ft Cat5e cables, but I ordered knowing that I was taking a risk on quality, given the low price. And, indeed, one of the cables I ordered was DOA and the the other two did not operate at gigabit speeds. (I have several other 50ft+ Cat5e cables that operate at gigabit speed on my network.) Superdeals informed me that the cables are 334mbs cat5e cable, which only can reach 1G below 15ft--and then scolded me for not knowing this. So I scolded them back for not giving more information in the Newegg listing. But to their credit, they offered to send me 3 Cat6 cables to make things right. But even the 50ft Cat6 cables did not operate at gigabit speeds. So despite the prompt and accommodating service, they are selling a poor-quality product, at least in this case.

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N/A
Order Date : 7/30/2014

Rating + 1 Item not as advertised

Purchased CAT 6 Ethernet cords from Superdeals. They were not CAT 6 cables. They only had 7 wires not 8 as required by CAT 6. Was not able to achieve any where close to the speeds that a CAT 6 cable should have.
Seller Response:sorry for all inconvenience, but we want to know what do you received? Maybe we sent wrong item. We could send you correct or issue full refund. We contact you and offered solution. Still waiting for your response. Thanks

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N/A
Order Date : 7/22/2014

Rating + 5

PERFECT !!

Did you find this review helpful? Yes No

N/A
Order Date : 7/28/2014

Rating + 5

Superior service rectifying a shipping mistake/ wrong item. Very prompt handling all questions. Absolutely finest service I've encountered with Marketplace sellers ...

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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