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Seller#: 0UH4F84UKF2HEQBBA

TOPJ Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from TOPJ See all products from TOPJ

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Our goal is to provide our customers products at the best price available.
We specialized in networking products and computer accessories.
Please contact us if you need any help. Please E-mail: topjshop at 126 dot com
We will try our best to help you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 13 Reviews
newegg
57%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 9 Reviews
newegg
39%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/4/2014

Rating + 5

Great customer service. Handled my problem in very timely manner and resolved issue with no problems. Would highly recommend this company

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riddle14
Order Date : 10/27/2014

Rating + 5 Great Customer Service

Jojo was a great help in all things with this purchase. Great person to deal with.

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Mark
Order Date : 12/12/2014

Rating + 1 Lifeproof Case

The case I received was not authentic

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JohnJunior
Order Date : 12/1/2014

Rating + 5 Great Customer Service

I recently ordered and received an LifeProof fre iPhone 5 case. The shipping was free, which was awesome. I emailed TOPJ with concerns of mine about the case. They were very eager to help and emailed me back right away. Their customer service is very professional. I was very pleased with their services. I enjoyed their business and hopefully can do business with this supplier again.

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E-M
Order Date : 12/25/2014

Rating + 1 Total Scam seller; AVOID!

I caught them LYING to me about when they shipped my order. They did NOTHING with my order for 9 days. After I complained to Newegg (I was on hold for 2 hours) and CANCELLED MY ORDER, they CHARGED MY CREDIT CARD saying that the product was shipped days earlier. So they shipped the order without charging my credit card, huh? LIARS. I will dispute the charge and report both them and Newegg to BBB.

Worst ecommerce seller EVER!

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MG
Order Date : 11/28/2014

Rating + 1 Lifeproof Fre iPhone 5/5s phone case

I ordered this phone case 11/28/14 and did not receive until 12/19/2014. Not only that I was mis-lead to believe that this was an actual lifeproof case and not a knock-off. I'm very unhappy with my purchase, and will never purchase from TOPJ again. The phone case is useless to me, I wish I never purchased it.

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Boss.Gibson
Order Date : 12/17/2014

Rating + 5 TopJ is tops in my opinion!!

I ordered a pair of JVC earbuds from them recently, and received some amazing customer support after they weren't mailed out on time b/c my initial order accidentally cancelled. I wasn't so upset, but Amy (of TopJ) went out of her way 1) to ensure I received my product in a timely fashion - w/ a small rebate included 2) make me confortable doing business with an International Vendor - her English was good and she was very polite 3) made sure that I would purchase from TopJ again in the future. And... that's exactly what I did - make another purchase, which arrived in 5 days from China. I was impressed and feel I am a TopJ "top client". Thanks, TopJ... you are appreciated!

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bonbon
Order Date : 11/19/2014

Rating + 5 Great Customer Service

The product came quickly. I had some issues with the quality, but the customer service is great. I am very satisfied with this seller. Will buy from again!!! :)

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Alison Donnelly
Order Date : 11/10/2014

Rating + 1 Fake merchandise!

Do not order from TOPJ! I ordered a Lifeproof fre case and it is an absolute fake. I have real ones on our other phones and they have serial numbers on each side of inside case. This is a plastic piece of junk that will in no way protect your expensive device. Plus it did not even fit the iPhone! Zero customer service too, have yet to hear from them and Newegg is also claiming to do nothing. Have notified Lifeproof and ready to deny the charge if they do not issue and immediate refund with no restocking fee and if you want the cheap junk back, send a postage paid return label.

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N/A
Order Date : 11/18/2014

Rating + 1 Unresponsive, Slow, Unprofessional

If I could give a ZERO star rating, I would.
Order status was not updated for a week.
Repeated emails and requests for cancellation were ignored.
CC was billed and package shipped anyway.
Will be disputing the charge, and refusing the package.
Horrible customer service - not recommended.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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