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Coretek Computers Seller Profile 704-792-2221 Email This Seller See all products from Coretek Computers
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Standard Return Policy
Return for refund within: 7 days
Return for replacement within: 90 days
Restocking Fee: 10.00%
If item is damaged in transit, contact customer service within 3 days of delivery.
If we shipped and sold your an item, you can return those items to us within (90) days of the ship date. This policy does not apply if a different return policy is stated on the item's listing information.
Our warranties do NOT cover:
• Diagnostic and/or repair fees by a third-party.
• Software issues: including missing or altered user data. The customer is responsible for backing up their data prior to sending product for service.
• Buyer negligence i.e. liquid damage, accidental damage, power surges.
The warranty does not apply if:
• Damage is caused by accident, abuse, misuse, misapplication, or peripherals
• Damage is caused by service performed by anyone not approved by Coretek Enterprises LLC
• Any sticker or serial number has been removed or defaced.
To return an item to us, you will need the following:
• A return merchandise approval from us;
• All accessories, manuals, and materials provided with the original item
Please note if returning and item to us:
• Data transfer and/or recovery are not covered under warranty.
• Original shipping charges are non-refundable.
If your item qualifies for a free, pre-paid shipping label, then the label and return instructions will be sent to you via email. Please print your free pre-paid shipping label as soon as possible. Once you print it out, then please tape it to the box and bring it to the carrier listed on your label. The typical carrier we use for returns is UPS, As long as you give it to the carrier assigned to that RMA your item will be returned to us with no questions asked.
If you did not qualify for a prepaid shipping label, then you may use any carrier you like to return the item to us. Please write the returns center address on the outside of the shipping box, along with your order or invoice number. Additionally, please send us the appropriate tracking information so we are able to verify that the item has been delivered to our returns center.
In either case, your return does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipping carrier within 30 days. Once given to the carrier, the carrier has up to 14 days to return the item to us. We encourage you to get tracking and insurance so you can assure your return is received and processed without issue.
If we determine that you are ineligible for an RMA, then please contact the manufacturer to see if they may assist you under the terms of their warranty.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.