Mobile Karma Seller Profile
800-456-9624
|
|||||||||||||||||||||||||||||||||
Email This Seller
See all products from Mobile Karma
|
Review Summary
(5
Reviews
):
 
  
|
||||
| Excellent |
|
2 Reviews |
|
|
| Good |
|
0 Reviews |
|
|
| Average |
|
0 Reviews |
|
|
| Poor |
|
0 Reviews |
|
|
| Very Poor |
|
3 Reviews |
|
|
| Reviewer | Seller Review |
|
5/9/2013 11:10:27 AM
I tried canceling the order prior to shipping, but they are not picking up the phone or responding to emails and Newegg messages.
I try returning to no avail, they dont pick up th phone for me and not responding to emails. Busy with them for the past few days to no response. Not recommended
Seller Response:We make our best effort to ship within 24hrs of payment received. This customers item was shipped before we could respond to the message requesting we cancel the sales as he wished to purchase elsewhere. We make all attempts to respond to any customer inquiries be it by phone or email within 24-36 hours. ThisAn RMA was immediately issued so that the item can be returned for a refund.
1 out of 1 people found this review helpful.
Did you?
|
|
4/22/2013 6:52:54 AM
Had to order this phone in addition to another one because the RMA process took so long to resolve for a defective phone. Would not use this merchant again. MobileKarma F-
Seller Response:Our apologies for your disappointment, we provided the information and return label within 24 hours of contact but customer was unable to print his label. The label was again sent and still customer was unable to retreive and alternate address was asked for a no response was received. We are more than happy to provide a return if the customer would like to try a different means of returning the item for a refund.
Regards, Customer Support
1 out of 1 people found this review helpful.
Did you?
|
|
3/29/2013 9:13:32 AM
I had a question about the iPhone I ordered from MobileKarma. They responded quickly to my concern, and I got a great phone for a good price.
Seller Response:Thank you for your Business, Great Buyer!
Did you find this review helpful?
|
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 60 days
- Restocking Fee: 15.00%
RMA Policy
- We offer a 30 day warranty on most items and a 60 day replacement, please check the listing for specific warranty details. If you believe the item you received is not as described, please notify us within 10 days of the delivery date. If a product is defective, a replacement (providing stock of the exact make/model/color/condition is available) or a refund may be offered if we are contacted within the specified warranty period within the listing. Please contact us for a RMA # (Return Materials Authorization) prior to returning any item. Obtaining a RMA# is the only way to ensure a refund will be processed. Should any of the included accessories (i.e. battery/wall charger/back cover) not work properly, please contact us so we can send you a replacement. No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued. Buyer pays return postage for most returns. Postage will not be refunded for purchases outside the U.S. We reserve the right to charge a restocking fee on any returned item.
If there is a problem with your order, please contact us at mobilekarma@recellular.com or reach us at 1-800-456-9624 between 8:00am and 5:00 pm EST, Monday through Friday. We'd love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.
RMA instructions
- Please contact mobilekarma@recellular.com for an RMA # and shipping instructions to return your item.
