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MobilePartsProz Seller Profile 724-838-9588EXT115 Email This Seller See all products from MobilePartsProz
Mobile Parts Proz is the largest independent distributor of LCDs, notebook spares, accessories, upgrades and components in the portable IT market selling more than 20,000 parts per month. Mobile Parts Proz serves OEMs, Contract Manufacturers, Distributors, Resellers, Service Organizations and large corporations worldwide.
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Standard Return Policy
Our parts are serialized with a distinctive inventory sticker. This is used for AG part ID verification. The removal of this sticker voids any warranties that are described below.
A refund will not be given if we cannot verify that the part being returned is our part via our part inspection process.
Refunds will be issued within 15 business days of part receipt at our location. IF you have not received refund data (and the 15 day time frame has passed) please contact firstname.lastname@example.org for status.
During inspection if you find that your shipment has been short shipped product, you have three (3) business days to report the error via the RMA request form, to receive a refund for the short shipped product.
If a non-LCD part is defective(DOA), you have ( 90) days to request an RMA.
All of our LCD’s carry a one hundred twenty (120) day warranty against defect.
All of our CPU’s carry a thirty(30) day warranty against defect.
If a part is delivered damaged you have ten (10) days to request an RMA*.
If you have received the wrong part(our fault or yours), you have thirty (30) days to request an RMA.
Shipping charges will not be applied to replacement part orders shipped from our facility-if the reason for return is due to AGParts error.
Replacement orders will NOT be shipped until the RMA'd part is received at our facility.
Parts returned due to customer error are subject to a 15% restocking fee.
Products returned as defective/DOA that are found to be non defective during our testing process- will be subject to a 15% recertification fee.
If an approved RMA is not returned within fifteen (15) business days from issuance of your RMA number, the RMA Number will be voided and parts rejected upon arrival.
Special orders may not be eligible for return or may be subject to a higher restocking fee.
AG Parts reserves the right to refuse the RMA part during the receiving/inspection processes, if all conditions are not met as previously stated in our Return Policy
If your purchase appears to have been damaged in transit, please retain all original packaging as it will be necessary to file a claim. If the original packaging cannot be provided, the customers RMA request will be denied. Please select "Damaged by Shipper" as reason for the return on the RMA Request Form.
All damaged RMA requests must be made within 10 days of delivery
or email our returns department for additional instructions