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Monarch Home Furnishings Seller Profile 855-458-8272EXT1 Email This Seller See all products from Monarch Home Furnishings
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Standard Return Policy
If the order has arrived, but you want to return it for any reason, you will have 30 days after delivery to return it. Please call us at 855-458-8272 immediately and we will arrange for the pick up. No orders will be accepted back without prior authorization by Monarch Home Furnishings. We will refund your order in the full amount of the total, less all delivery charges to and from, and a 25% restocking fee to accept the return of the item by the manufacturer and it will be processed to you after the item is received back by the warehouse.
Many of our items are sold and advertised as "Free delivery" items, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All products must be returned in original condition and packaging; otherwise, additional charges will be applied.
All legal disputes shall be governed by and construed in accordance with California State Law. The California State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.
Monarch Home Furnishings only contracts professional delivery and trucking companies to deliver the order, unfortunately, accidents damaging your ordered items may sometimes occur. While this happens only on rare occasions , we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments of the damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 855-458-8272 and e-mail the photographs of the damages to email@example.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we will not be able to assist the customer with later claims. We reserve the right to repair furniture in the customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept the delivery appointment for any repairs or replacement furniture to complete the order process.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.