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Seller#: 0UH8ISD1C3BQEYD8B

Motorhelmets Motorcycle & Sports Seller Profile 800-288-0640 Email This SellerEmail This Seller  See all products from Motorhelmets Motorcycle & Sports See all products from Motorhelmets Motorcycle & Sports

Motorhelmets.com Motorcycle Parts & Accessories
1871 West Commonwealth Avenue Fullerton California 92833 USA
Tel: 800-288-0640
Hours: M-F 10am-7pm PST

Overview:
Motorhelmets is one of the largest online resellers of motorcycle aftermarket parts. They carry most major name brands for street, dirt, off road, atv and cruiser bikes. They stock a full line of helmets, jackets, gloves, boots, tires and accessories. Name brands in their portfolio include Thor, Icon, Oakley, Fox Racing, Shift, Alpinestars, HJC, Shoei, Arai, Suomy, Dunlop, Scorpion, KBC, Nolan, Tourmaster, Cortech, Shift, Joe Rocket, Powertrip, Yoshimura, Two Brothers, Michelin, etc.

Message from Motorhelmets
Thank you for visiting our NewEgg affiliate store. We are dedicated to winning your business with the best overall service in the industry. We work hard to maintain stock on all major items and work closely with all the major motorsports manufacturers, brands and distributors. If you have any questions or queries, please call us at 800-288-0640 M-F 10am-7pm PST.

Thank you for trusting us with your business.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 2 Reviews
newegg
25%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
AC
Order Date : 4/25/2013

Rating + 1 NEVER GOT IT

I NEVER RECIVED MY SUNGLASS THAT I ORDERED AND NO ONE HAS CONTACED ME TO FIX THE ISSUE?

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ghostsup
Order Date : 1/23/2013

Rating + 3 They get the job done, but...

Why in the heck do you ship USPS from orders from Newegg but ship UPS from your website? My advertised product on NE was the same exact price as your site, yet you ship UPS if ordered from your site? My postman never delivers signature required packages to my door which means I have to wait another day and go stand in line at the post office. Major inconvenience. For this reason alone I will not order from this seller in the future.

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Shield383
Order Date : 12/27/2011

Rating + 5 Excellent Customer Service

Fast Shipping, product was exactly what was stated. Decent price and free shipping.

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ok_ok755
Order Date : 6/1/2011

Rating + 3

Actually it took long time to process the payment and ship my order.

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pike1346
Order Date : 6/2/2011

Rating + 5 Great Seller

Received my Oakley Gascan's prompt and just as advertised

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ghostsup
Order Date : 5/24/2011

Rating + 5 Great Seller!

Got my sunglasses delivered quickly! Even if it was USPS.

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Frustrated
Order Date : 5/10/2011

Rating + 1 Forgot about my order

8 days after receiving an email saying my product had shipped (and a tracking number that didn't work), I finally called them. I was told my product had "re-shipped" and had a new tracking number. When I checked on that tracking number, it was the "The U.S. Postal Service was electronically notified by the shipper...." language, which means they had forgotten about my order and never shipped it in the first place. They sure did not forget to charge me, though...

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Motorhelmets Store Policy

    Please Visit Motorhelmets.com for the most current policy information:
    1. http://www.motorhelmets.com/htm-service/service-ordering-and-store-policy.htm
    2. http://www.motorhelmets.com/htm-service/service-returns-and-exchanges.htm

    3. All sales are final after 30 days
    4. All items must be in new and resalable condition w/ original tags and packaging material.
    5. Refund requests must be made within 7 days of package receipt.
    6. Customer is responsible for all freight for returns and exchanges.
    7. Exchanges are allowed within 30 days. Item must be in original condition with original tags and packaging material.
    8. All Returns are subject to a 20% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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