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Seller#: 0UH8ISD1UWTDGQ6C2

Mr. Vac and Mrs. Sew Seller Profile 800-640-8227 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Mr. Vac and Mrs. Sew See all products from Mr. Vac and Mrs. Sew

Mr. Vac and Mrs. Sew is a family owned and operated business. We opened our doors in 1988 with one idea in mind. Our idea was simple — provide a beautiful place to shop with quality products. The public embraced us and since our humble beginnings we have more than doubled our store size and expanded onto the World Wide web.

It is our pleasure to serve you, both in our store and on the Internet. We are the Vacuum and Sewing store for Long Island, New York and are located in Nassau County. For the ultimate shopping experience please visit our retail location:

Mr. Vac and Mrs. Sew
3249 Sunrise Highway
Wantagh, NY 11793
Phone: (516) 781-7600

Our toll free number is:
(800)-640-8227

Our Retail Store Hours:
Monday-Friday: 10-6
Saturday: 10-5

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (54 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 45 Reviews
newegg
83%
Good Rating + 4 7 Reviews
newegg
13%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
mom
Order Date : 4/19/2013

Rating + 4 good

it is a very sturdy and strong machine. We bought it for heavy sewing and have found that it does the job. I specially like that it is metal.

Did you find this review helpful? Yes No

Javier
Order Date : 9/8/2012

Rating + 5

Very Good Service, and good price on the item.

Did you find this review helpful? Yes No

happyvacbuyer
Order Date : 3/11/2012

Rating + 5 excellent customer service after sale

I purchased the following...

"Miele Callisto S5281 Vacuum Cleaner with SEB 228 Powerhead and SBB-300-3 Floorbrush"

The product arrived with shipping damage to the SEB 228 Powerhead. I contacted Mr. Vac & Mrs Sew. Instead of having me ship the whole unit they paid return shipping for just the powerhead and sent me a better one (the SEB 236) as a replacement.

They always answered the phone when I called and were very courteous. I would do business with them anytime.

Did you find this review helpful? Yes No

N/A
Order Date : 2/22/2012

Rating + 5 Very Pleased!

Item arrived quickly and in perfect condition. It works great and I am very happy with this purchase.

Did you find this review helpful? Yes No

Snake
Order Date : 2/9/2012

Rating + 4 Vacuum delivered quickly

Shipped in factory box without additional protection. Box was damaged as was internal foam, but vacuum was okay. Fast shipping and smooth transaction.

Did you find this review helpful? Yes No

N/A
Order Date : 12/17/2011

Rating + 5

This sellers was great. I don't usually write reviews but these guys were so good I had to write one. I bought my wife a sewing machine for Christmas but placed the order a little late. I had already told my wife her gift would be a few days late because of shipping on the holidays. They were so quick with shipping the item out I received the sewing machine just before Christmas and was able to give it to her on Christmas day. These guys deserve a big thanks for helping me get out of trouble for forgetting to shop for Christmas.

1 out of 1 people found this review helpful. Did you? Yes No

A_Housewife
Order Date : 11/11/2011

Rating + 5 Great Service!

They had exactly the model I wanted (even though it was discontinued) for a lower price than anywhere else and they got it to me exactly when they said they would.
This isn't the 1st time that going through Newegg has helped me find a discontinued item that others told me was impossible to find, and it probably won't be the last.

Did you find this review helpful? Yes No

Mirkee
Order Date : 10/30/2011

Rating + 5 Terrific seller

Item was just as it appeared in the ad. All attachments included as expected. Bought two identical sewing machnes, one for my wife and one for her friend. Both very happy.

1 out of 1 people found this review helpful. Did you? Yes No

Heartdoc
Order Date : 10/11/2011

Rating + 5 As Advertised!!

Product as advertised. Great value for price paid. Arrived promptly with no hassles. Well packed inside ANOTHER box, not just shipping label on product box itself.

Did you find this review helpful? Yes No

John
Order Date : 10/11/2011

Rating + 5

Beautiful machine, priced right, shipped free and fast! Now I need my wife to use it,

John W.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Mr. Vac & Mrs. Sew Return Policy
    We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.

    30 Day Return Policy
    Mr. Vac and Mrs. Sew offers a 30 day full refund (less shipping charges) or exchange on unused and unopened merchandise purchased on Newegg.com. All returns must be pre-authorized and must be sent back to us in exactly the same condition as you received. Merchandise must be returned in original, unused, mint condition, as shipped. You will be charged full retail price for all missing or damaged items. If the product was opened and/or used by the buyer and is in new condition with all original packaging, the buyer has 2 different return options. Please read the below options carefully and choose which return option fits you best. Option 1 -If the product was opened or used by the buyer and is in new condition with all original packaging, the buyer can return the product within 30 days of invoice date for a Full Website Credit. The Full Purchase Price will be provided to the buyer as a Website Credit. This Website Credit must be used on www.mrvacandmrssew.com. Credits issued are only good for one year any credit over one year will automatically be cancelled. Credits can only be used on Mr. Vac & Mrs. Sew. Disclaimer: Mr. Vac & Mrs. Sew reserves the right to determine after inspection the level of condition of item returned. Option 2- If the product was opened or used by the buyer and is in new condition with all original packaging, the buyer can return the product within 30 days of invoice date with a Restocking Fee. The Full Purchase Price, minus a 15% Restocking Fee, will be provided to the buyer as a Refund to the payment option used to purchase the product. Disclaimer: Mr. Vac & Mrs. Sew reserves the right to determine after inspection the level of condition of item returned.

    30 Day Return Policy applies to all Items on this website except the following products, which are Non-Returnable and a Final Sale (There are no exceptions)

    • Any Item without original packing
    • Any improperly packaged item that is damaged in shipping.
    • All Software, Computer Hardware, Embroidery Designs and Embroidery Design Cards
    • All Steam Cleaners and Steam Cleaning Related Products
    • All Air Purifiers
    • All Steam Presses, Presses, Irons, Ironing Tables, Fabric Steamers and Ironing Related Products
    • All Sewing cabinets, cutting Tables, Sewing Chairs, Cabinet Inserts, and Quilting Table Extensions
    • Extended Warranties
    • All Parts, all sewing supplies (including sewing feet), vacuum supplies and embroidery supplies.
    • Note: Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy.
    • Any item that is returned after 30 days from delivery.
    • Demo Items or floor models
    • Used Items
    • All Commercial machines (including but not limited to embroidery machines, sewing machines, irons, and vacuum cleaners)
    • Reconditioned items or factory serviced items.
    • Items damaged by you or deemed in un-saleable condition
    • Any item that shows excessive wear and tear, since items that are to be returned are to be under 30 days old items should be in very good condition to excellent condition. If item is not in either very good to excellent condition item is considered un-saleable condition thus a final sale.
    • Special orders
    • Clearance items, closeout items and discontinued items
    • Any item that does not have an RA number will be refused or returned to the customer.

    Mr. Vac and Mrs. Sew is not responsible for any shortages in shipments not reported to us in 7 days. Shortages must be reported within 7 days of receiving items.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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