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Seller#: 0UH8ISD11U4UL7E6B

MrWatch Seller Profile 877-493-6847 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from MrWatch See all products from MrWatch

Mon-Fri 9am-5pm EST


Mr Watch has been a trusted online retailer of brand new, brand names watches since January of 2003. Since 2003 we have continued to grow and now carry nearly 100 different brands and over 5,000 watches. We are here to serve you, our customer – we will never forget that you are the reason we are here today.

Below you will find our mission statement, and some pretty good reasons we think you should buy from us. If at any time you have any additional questions or concerns, do not hesitate to contact us. You can give us a call, toll free, at 1-877-493-6847, or email us at cs@mrwatch.com. That’s right; we actually have real, live people available M-F, 9AM to 5PM to answer all your calls and emails. You will never get an answering machine from us. Therefore you can rest assured that we here at Mr Watch will make sure any question or problem you may have will be taken care of quickly and painlessly.

We look forward to hearing from you and to serving your watch needs. Remember to read below for our mission statement and even more reasons to buy from us. See you soon!


Mr Watch Mission Statement: To supply everyone around the globe with brand new, brand name watches at the lowest price possible, while providing a level of customer service that goes above and beyond, day after day.

Why Buy from Mr Watch?

1. Only New Items Sold. Mr Watch is an online watch retailer offering thousands of brand name watches at unbeatable prices. All of our products are 100% brand new and authentic. This guarantees a brand new, quality product.

2. Customer Service. The customer is the center of Mr Watch, and everything we do reflects this fact. We are dedicated to providing the best customer service to each and every person. Thousands of customers have purchased from us, and they continue to do so. You can also reach live customer service representatives; toll free at
1-877-493-6847 Monday through Friday, 9am to 5pm EST. In addition, you can email us at cs@mrwatch.com

3. Safe and Secure Shopping. Mr Watch understands that while shopping online, you need someone you can trust. This is where we come in. Mr Watch is Hacker Safe tested and approved, so your information is always safe and secure. Hacker Safe employs world-class technology protecting your information. Order with confidence at Mr Watch.

3. Privacy – We at Mr Watch respect your privacy, and we will not share your information with anyone.

4. Lowest Price. We at Mr Watch pride ourselves on offering the lowest prices in the market. As the customer is the center of our business, we work hard to ensure the lowest price possible.

5. Returns. We understand that on occasion you may need to return your item. If so, Mr Watch accepts returns of unused merchandise for 365 days! In addition, we will make sure your return is handled quickly and painlessly. For more detailed information, please see our full return policy.

If you are looking for a brand new, quality watch at the best price possible, you have come to the right place. Mr Watch will provide that and more, striving not only to meet your expectations, but to exceed them.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,082 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 768 Reviews
newegg
71%
Good Rating + 4 185 Reviews
newegg
17%
Average Rating + 3 45 Reviews
newegg
4%
Poor Rating + 2 28 Reviews
newegg
3%
Very Poor Rating + 1 56 Reviews
newegg
5%

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Reviewer Seller Review
ForVan
Order Date : 4/28/2013

Rating + 2 Problem Watches

I have ordered three Swiss Presimax wataches from Mr Watch. The first was a cronograph divers watch with a scew out stem. It was impossible to set the proper date and time. At each attempt to screw the stem back in after setting the time, the hands would move from the settings. Mr. Watch exchanges the watch for a new one. The new watch was better and could be set if you made the setting about three minutes fast. The stem would only move the hands about three minutes.
I also ordered another Swiss Presimax watch (of another type) from Mr. Watch. This watch had the same problem with the stem. It was impossible to se the time correctly. That watch has been returned for a refund.
The third watch from Mr. Watch was a ladies of a very standard quartz movement. The ladies watch has an issue with the band's clasp coming unfastened. That watch also has been returned to Mr. Watch.

Mr. Watch customer service is outstanding to deal with. The problem is manufacture quality control.

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VINPAUL
Order Date : 4/18/2013

Rating + 1 DO NOT BUY FROM THIS 3RD PARTY SELLER

PURCHASED NEW RECEIVED AN OPEN BOX ITEM WITH A MISSING MANUAL, WATCH PLACED ON SIDE, AND EMPTY PLASTIC BAG ON TOP. NEWEGG TOLD ME TO DEAL WITH THEM DIRECTLY. NO RESPONSE SO FAR, A WEEK AGO. NOTE JER_KS WHO DESIGNED WATCH MADE THE CHRONO PART SO SMALL YOU NEED A MAGNIFYING GLASS TO SEE NUMBERS.

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N/A
Order Date : 4/15/2013

Rating + 5

fast good

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User1
Order Date : 3/29/2013

Rating + 1 PLEASE BE AWARE OF PRACTICES

OK this is my second time I'm submitting this. I don't submit fb cause things are cool that I buy here and I'm going through Newegg. This experience was just whack!!!!

So I'm under the impression I'm buying a watch from Newegg. It's not until I'm checking out that it looks like I'm buying through Mr. Watch! So I proceed with my buy and it ends up this watch doesn't keep time. I make a request for an RMA and I want to return non-working item. Here's partly what was communicated back,

"In most cases, per our return policy we are unable to accept watches back to our facility for a refund or replacement after they have been worn, used, sized, or adjusted in any way; however, we can facilitate this repair for you."

So not sure when I'll get it back, but they are saying it can be from 4 - 6 wks!

THANKS NEWEGG!!!!!!

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Bart
Order Date : 4/11/2013

Rating + 5 Awesome!!!

Super fast shipping and the watch is way above my expectations, price was incredible and the quality is top notch, will definitely buy from them again.

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Balla
Order Date : 1/2/2013

Rating + 1 Watch OUT!

Bought this as a birthday gift to myself.

Received it in okay time. After wearing a few weeks the watch came off unexpectedly. The links separated for no apparent reason. Sent it back to PreciMax and they fixed it, but when they returned it, the watch stopped. Battery ran out. I only had the watch for one month and all this happened.

Another issue I noticed was the stop watch dial was also off by one measure. No matter how many times i tried to reset it. It was on one minute versus the zero mark. Wasn't the case when I originally received the watch. Only noticed it when I received it back from PrecimMax. This is all fact, not fiction.

Three issues on a brand new watch in one month. Not worth it.

Basically, you get what you pay for.

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N/A
Order Date : 3/28/2013

Rating + 5

Outstanding value for the price. I would purchase again.

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Integrity1st
Order Date : 12/3/2012

Rating + 1 Low quality products

First watch was missing a piece, after I returned it, the second had scratches and was missing the factory plastic. I can only guess that the second was refurbished or returned. I almost don't want to give it as a present, as the second didn't arrive by Christmas. I will, but thanks for making it awkward.

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KY
Order Date : 2/28/2013

Rating + 1 Bad return policy

I purchased something from them through Newegg with Free Shipping. Apparently, if you return the item through their 365 day return policy, they make you re-imburse them $5 for that free shipping. Stick with Zappos. They have a real, no hassle return policy.

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N/A
Order Date : 3/5/2013

Rating + 5 Great Merchant

Order came quickly, great watch couldn't be happier, even sent me a coupon for my next order

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Standard Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Mr Watch 365 Day No-Hassle Return Policy

    Everything we do here at Mr Watch is centered around our customers. For this reason we are proud to offer our 365 day no hassle return policy!
    Within 365 days of your order date, provided your watch is still in its original box with all materials and has not been worn, used or sized your watch is eligible for return. Just simply call us for an RMA number and return instructions. That’s right! An entire year to return, and no restocking fee! Buy any gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience.

    Here are some additional details:

    ¦You can return your watch for refund, exchange, or store credit.
    ¦Upon arrival please check your watch for any manufacturer defects. To prevent having to go through the manufacturer warranty process defective items must be brought to our attention within 10 days of receipt. After 10 days, defective items are no longer eligible for return, and you must contact the manufacturer for warranty repair.
    ¦When returning an item, we suggest purchasing insurance and tracking information for the return shipment. Please note that we are not responsible for return shipping and liability.
    ¦When your return is received, a refund, exchange or store credit will be issued less original shipping charges. If your original shipping was free, a flat shipping fee of $5.00 will be deducted from your refund.


    Remember, if at any time you have questions or concerns let us know! We have real live people standing by ready to help. Our toll free number is 1-877-493-6847, and we are available here Monday through Friday, 9AM to 5PM EST. Or, contact us via email at cs@mrwatch.com.
RMA instructions
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