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Seller#: 0UHZRBI9J28LVTBC9

Mwave Seller Profile 800-251-4648 Email This SellerEmail This Seller  See all products from Mwave See all products from Mwave

Mwave was founded in 1989, and is located in Southern California in the City of Walnut.

Mwave provides users with the highest quality service, which keeps our customers coming back. Not only are we conveniently available through the internet and e-mail for sales and service, but we have toll-free sales and service hotlines where you can speak to an actual live representative, who will give you the personal service you deserve.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (94 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 58 Reviews
newegg
62%
Good Rating + 4 13 Reviews
newegg
14%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 19 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
stephen w.
Order Date : 1/9/2016

Rating + 1 Do Not Purchase From this Seller (BUYER BEWARE) !!!!!

Ordered a New Zmodo Security System and Rec'd it without the Hard Drive- Case was all scratched up and missing screws - When emailed the seller they sited a Listing error that the system did not come with a hard Drive - However 3 weeks prior ordered the very same system from them and it had a Hard Drive- Cannot contact them - Check BBB before purchasing from them

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Mark B.
Order Date : 12/20/2015

Rating + 1 Would never buy from seller again

Lamp only lasted 2 weeks before I started to have issues with it. Would never buy again, I'm better off paying $160 from a dealer and I know the lamp will last for 3 years. Lesson learned

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bobby
Order Date : 11/17/2015

Rating + 1 send wrong items finally aplozied and refund u r amount

no words to say anything....

ordered table got notepad finally saying sorry and convinced me to return my amount

No proper response from both siaded

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Z
Order Date : 11/16/2015

Rating + 1 pi$$poor

Sent wrong item, got ripped off, never again. Bait and switch tactics, I ordered a wireless keyboard and got a box of rubber gloves instead, useless to me. Item was advertised is a keyboard, even the picture of the keyboard is present, but I was wondering why the picture of the box of gloves was there, no description for it, but that is what they sent me instead. I am outraged. I have ordered from the site for years without this kind of problem. Seller will not respond to my attempts to contact, I need a refund now and will never get it.

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Not Happy!
Order Date : 9/8/2015

Rating + 1 Messed up order

Ordered 3 of the same projector lamps, and received 3 different ones. Received an email stating a return shipping label was attached, there was no attachment. Replied letting them know this, haven't received a response since...that was 2 days ago..

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underwhelmed
Order Date : 2/3/2015

Rating + 2 Lacking in customer service.

Waited 10 days to receive wrong product. Promised 2 day shipping on right product as soon as UPS confirmed that I had shipped the wrong product back. Dropped wrong product off a UPS next day. Waited 10 more days before right product showed up. Never received any tracking information. Customer service could have saved the day, but they didn't seem to care about my future business, so I have no choice but to give it to someone else.

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Shroomer
Order Date : 11/27/2014

Rating + 5 Met expectations

Shipped fast and arrived on time before Xmas... Would do business again.

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Dead TV
Order Date : 9/24/2014

Rating + 1 Bulb quit after 3 weeks

I bought a replacement bulb for a Mitsubishi DLP TV. After 3 weeks of use, it burned out.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/6/2014

Rating + 1 Sent wrong part

They sent the wrong item which was fine, it happens. What they sent was BL-FP180B lamp for projector, what i ordered was WD-60C9 lamp for T.V.. They refused to admit they messed up telling me i would have to pay to send it back, though it was their mistake not mine. After wasting a hour on the phone with them they finally said they would send me a shipping label to send it back. They never did, still waiting for them to care about their customers. DON'T BUY FROM THEM.

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sf
Order Date : 10/23/2013

Rating + 1 Avoid this company at all costs.

Comments: Bought a replacement lamp for our Mitsubishi projector. Thing died 1 week outside of the 150 day warranty. No where near the 1500 hours one would expect the bulb to run. Died with no warning. Got nothing but a big blow off from the seller.

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We are sorry to hear you are having issues with your item. *However this item only comes with a 5 month warranty from the initial purchase date. Unfortunately we would not be able to assist you with any returns.* Sincerely, Customer Service (1448)

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Mwave.com Refund and Replacement Warranty - Mwave.com offers our customers a 30-day (30 days from the original invoice date) satisfaction replacement or refund guarantee on all purchases, with the following exceptions noted below. After 30 days, each product carries their own individual manufacturer warranties, as offered by the manufacturer.

    CPU / Memory / Refurbished Products
    All OEM Processors, Memory, and refurbished computer products carry a 7 day refund policy. 1.
    Non-Returnable Items
    Due to manufacturer's policies, Mwave.com can not accept refunds or returns on All Software, Cell Phones, Game Titles, Retail Boxed Processors, Notebooks, Blank Media and Blank Cartridges, Camcorders, Printer Cartridges, Notebook Batteries, Liquid Cooling Products, , Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. Defective merchandise can be returned to the manufacturer directly.
    Bulk Items
    We are unable to accept Bulk Items for return or replacement (including but not limited to such items as Air Conditioners, Televisions and LCD Displays 24 inches and larger). Items may be returned direct to the manufacturer for defective replacements. We urge you to examine your product upon arrival to ensure appropriate condition, before signing for the package.
    Computer Cases (Chassis)
    Due to manufacturer's policies, Mwave.com can not accept refunds on Computer Chassis'(cases) and Supermicro products. Defective Computer Chassis'(cases) and Supermicro products are however eligible for replacements during the applicable warranty period.
    Computer Systems built by Mwave
    Computer Systems assembled by mwave, carry their own individual manufacturer warranties after 30 days.

    LCD Monitor Dead Pixel Policy
    There must be a minimum of 7 dead pixels to classify an LCD display as defective and be eligible for return.
    However, to take advantage of Mwave.com's return guarantee policy, Customer agrees to comply with Mwave.com's Product Return Procedure a set forth below. Any breach of Mwave.com's Return Policy Procedure will result in the loss of Mwave.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

    Product Return Procedure:

    To return a product based upon Mwave.com's replacement/return guarantee, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Mwave.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Mwave.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
    Customer is solely responsible for shipping any returned product to Mwave.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, un-altered (unworn, if applicable) and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or altered, Mwave.com's Return Procedure will be breached and Mwave.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
    Mwave.com will not refund to Customer the original shipping charges. In addition, Mwave.com will assess a 15% restocking fee against the Customer's account on all non-defective returns for refund.
    Products being returned for a refund, must be received by Mwave.com prior to 30 days from the original invoice

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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