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Seller#: 0UHOPTYVOTBD57D43

MyStore365 Seller Profile 505-715-6651 Email This SellerEmail This Seller  See all products from MyStore365 See all products from MyStore365

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Mystore365 is committed to providing each customer with the best products and highest standard of customer service.

We value every single customer, and trying our best to provide exceptional service. If you have any questions in the deal, please do not hesitate to contact us at the first time. We will reply in 24 hours (48 hours in holiday) and try our best to solve the problem for you.

If you are satisfied with our products and service, please kindly leave a positive feedback for us. Your positive feedback would be the best encouragement to make us more confident to develop business and serve you better. We look forward to improving our service and making you have a wonderful purchase experiences from us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,348 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 989 Reviews
newegg
73%
Good Rating + 4 170 Reviews
newegg
13%
Average Rating + 3 38 Reviews
newegg
3%
Poor Rating + 2 26 Reviews
newegg
2%
Very Poor Rating + 1 125 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/21/2014

Rating + 3 Slow Shipping

Placed order on Monday morning and paid for 2-day shipping. Item was not shipped until Wednesday so i didn't get my order until Friday afternoon.
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


Did you find this review helpful? Yes No

riiko
Order Date : 3/22/2014

Rating + 1 tech number disconnected, nuff said

the disk with the product had 8 programs, non which worked and 2 had virues.
tech support number listed has been disconnected
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


Did you find this review helpful? Yes No

Lou
Order Date : 11/20/2014

Rating + 5 Good Product

Very fast shipping, would buy from them again
Seller Response:Dear Friend,

It's our pleasure to serve you. Any more questions please feel free to contact us. We are here to help you. Hope we have more chance to offer the best service for you.


- Mystore365


Did you find this review helpful? Yes No

N/A
Order Date : 11/9/2014

Rating + 5 Great value

Works - don't know what else to say. Used for temporary disk transfer, but have used for another month to access old drive - no issues.
Seller Response:Dear Friend,

It's our pleasure to serve you. Any more questions please feel free to contact us. We are here to help you. Hope we have more chance to offer the best service for you.


- Mystore365


Did you find this review helpful? Yes No

CME
Order Date : 11/24/2014

Rating + 1 Poor Customer service & very slow to respond

The product i purchased was dead on arrival. Seller requires you to pay return shipping. Seller responses are slow and usually arrive in the middle of the night with up to a week in between responses.
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


Did you find this review helpful? Yes No

N/A
Order Date : 11/20/2014

Rating + 5 Great Product

Super fast shipping
Seller Response:Dear Friend,

It's our pleasure to serve you. Any more questions please feel free to contact us. We are here to help you. Hope we have more chance to offer the best service for you.


- Mystore365


Did you find this review helpful? Yes No

N/A
Order Date : 10/9/2014

Rating + 1 Buyer beware, do not order from them

Read the company's review on Google search. There all true and you will end up paying for it. I think they ship broken products to see what they get away with.

I purchased a product from this company and the item came damaged. I contacted them back and they wanted me to pay for the damaged product to get sent back and then they would ship another one. I told them it was unacceptable for me to pay the shipping back. After waiting for the response for a few days they came back with a smart "A" response by saying we can't ship you another one, so were fully going to refund your money, but you need to pay the shipping back for the product and then well refund you.

After everything was done with; it took 2.5 weeks for this process, -$6.99 for shipping it back and NO product. So I ended up with nothing and -6.99 for shipping the broken piece back to them.

This company has horrible customer service and I would recommend that NO one buys from them.
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/5/2014

Rating + 1

the disk that comes with it messed up my laptop
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


Did you find this review helpful? Yes No

N/A
Order Date : 10/21/2014

Rating + 1 Slow Shipping

Placed order on Monday morning and paid for 2-day shipping. Item was not shipped until Wednesday so i didn't get my order until Friday afternoon.
Seller Response:Dear friend,

Thanks for your order. We are so sorry for the inconveniences brought to you. Our customer service representative have contacted you, please kindly respond our message, and we will try our best to resolve for you.

Apology again for the inconveniences.

Best regards.
Mystore365


Did you find this review helpful? Yes No

N/A
Order Date : 10/23/2013

Rating + 5 Good experience

Item arrived quickly, in good condition and worked perfectly.
Seller Response:Dear Friend,

It's our pleasure to serve you. Any more questions please feel free to contact us. We are here to help you. Hope we have more chance to offer the best service for you.


- Mystore365


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Buyer will be responsible for shipping the products back to mystore365.
    You may contact us directly through email or phone and we will help to resolve the issue to your satisfaction.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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