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Neobits Seller Profile 408-530-0063 Email This Seller See all products from Neobits
Neobits, Inc. is a privately held company established in 2002, with headquarters in Sunnyvale, CA. Neobits is a business-to-business supplier of technology products, software, audio-visual systems, materials and supplies.
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Standard Return Policy
Any order that has not shipped (or, in case of licenses or services, not yet issued) may be cancelled without penalty, except that orders for special order products, licenses or services may not be cancelled for any reason.
Neobits offers a 15-day money-back guarantee if your item does not perform as advertised*. The guarantee applies to the item purchase price and any sales tax paid. If items are returned for any reason other than performance, a minimum 20% restocking fee may apply. Any shipping/handling fees paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are non-refundable for any reason, nor are installation materials. To qualify for refund, items must be returned in mint condition with all original packaging, components, CDs, manuals, cables, etc. For items where we paid for shipping, our cost of shipping will be deducted from the refund amount. All sales are final after 15 days and no returns are accepted after that period. All manufacturer warranties stay in full effect.
*We do not accept open box returns, i.e. if it's been opened, it cannot be returned.
*Acer notebooks are not returnable for any reason. This is due to strict manufacturer policies. Neobits sells Acer products brand new, without modification, and in the original manufacturer box. The Acer Total Protection plan, which can be purchased at the time of an Acer notebook or tablet purchase, offers replacement at Acer's discretion if the item cannot be fully repaired.
*Products manufactured by ClearOne, Bizfon, Zultys, Atlas and Key Systems US and several other manufacturers are not returnable for any reason. This is due to strict manufacturer policies. Please discuss your application with a salesperson prior to purchase to ensure the system will fit your requirements.
*VoIP system, phones, adapters, cards and other components and accessories are not returnable for any reason. We recognize that due to the newness of the technology, you may be purchasing these items hoping that they will work in your network or PBX environment. However Neobits makes no representations, express or implied, with respect to the compatibility of a VoIP component with your system or environment, or its suitability for any particular purpose.
*Other items not expressly listed above may also be subject to the no-returns policy. For example, Airway wireless devices are not returnable. Please check with your salesperson prior to purchase.
In all cases, if an item is defective, you are entitled to warranty repair within the warranty period.