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New York Dermatology Group Seller Profile 212-533-8888 Email This Seller See all products from New York Dermatology Group
New York Dermatology Group in Manhattan is a unique practice incorporating state-of-the-art dermatology with other key medical disciplines in a platform that offers patients the most advanced skin and general health care anywhere. Headed by leading dermatologist David Colbert, M.D., the team of physicians and specialists include board certified dermatologists, doctors of internal medicine, a plastic surgeon, a nutritionist, a doctor of acupuncture and skilled laser technicians. Patients have access to the complete range of procedures and products in both medical and cosmetic dermatology. The advanced facility in a landmark building in the Flatiron District features the latest laser technology and a fully accredited* surgery suite. And our dedicated and highly trained team is fully committed to each patient's total well-being and ageless beauty.
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Standard Return Policy
All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Customer Service Department. Customer Service Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.
Returns without an approved RMA number or without freight prepaid will be refused and shipped back at customer's own cost.
All merchandise purchased from New York Dermatology Group must be returned unopened/unused and in original condition, for a refund (this excludes shipping charges, even when the order qualified for free shipping) or replacement. If your product has been opened/used, or if your product has been returned different than in its original condition, we cannot issue a refund or send a replacement.
Upon receipt of RMA Returns, New York Dermatology Group will verify with the customer the RMA products received are those as specified on the RMA form.
All returns are processed the Friday the week the package was received. Refunds will appear on your credit card statement 5-7 days from the date the return is processed. Shipping cost is not refundable
All returned items must be packaged properly. Please box all returns using an outer packing carton equal to or better than the outer shipping carton it was shipped to you in. Failure to do so may result in damage to the item being returned including the container the item is packaged in. Failure to ship in an outer shipping carton equal to or better than the one used in the original shipment to you, may disqualify or reduce the amount refunded or may disqualify an item for replacement if it incurs shipping damage due to improper packaging.
The RMA Returns must be returned to New York Dermatology Group within ten (10) days after the RMA number has been issued. Returns made after this period will be subject to a twenty five percent (15%) restocking fee.