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Newfrog Seller Profile 800-3901119 Email This SellerEmail This Seller  See all products from Newfrog See all products from Newfrog

International seller. Newegg will be responsible for all RMA and general customer service.

Newfrog was founded in 2009, specializing in computer software research and development, and foreign trade e-commerce. The Newfrog company headquarters lie in Shenzhen We have more than 200 employees committed to providing low price, high quality products and professional services to global customers, Newfrog team really appreciates your business and patience,we can be contacted at the gmail email :

Delivery Time

Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster & Custom passing.

How to Track Your Package
We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

Normally, your tracking number is "LN........", please visit the website below to track the information (this is EUB tracking number,we ship by this) or

We always ship out packages as soon as possible, but please note there may be delays due to international customs and local postal offices. Banggood apologizes for any inconvience this may have caused but we are doing our best to provide you factory direct prices as soon as possible

If you are satisfied with our products and service, please kindly leave us a good review. Your positive feedback will encourage us to have more confident to do better in the future. We are looking forward to improving our service and making you have a wonderful shopping experiences from us, Thanks.

If you have any questions, please feel free to contact us at anytime, we will respond to you in 48hours

Also, if you have any items want to order, just send us the link, we will try out best to find the product for you!

we will give you a good deal if you buy lots of item from us,just send to us before purchase, thanks

thanks for watching and shopping from us,the more you buy, the more you save!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (12 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/10/2014

Rating + 2 New Frog:2 in 1 Bluetooth A2DP Transmitter 3.5mm Jack Audio Music Stereo Receiver

Customer service leaves a lot to be desired in dealing with this seller. The order I placed has now aged 30 days. At first New Frog thought the order was "lost" as no shipping information was available to them. How strange. Then that was quickly followed by an apology indicating my order was in transit. That was 20 days ago. I have yet to receive the product and I may have additional review comments after receipt (if that ever happens). So far, the customer service department, although sending cordial and polite emails, leaves a lot to be desired.

Did you find this review helpful? Yes No

That Guy
Order Date : 9/13/2014

Rating + 1 Never received the item purchased

I bought a mother board tester 'PC 4-digit Code Mainboard Motherboard Diagnostic Analyzer Tester PCI Card' from NewFrog and never received. Waited an extra week and still nothing! I didn't get a phone call, Email, or a letter saying why so I went back to Newegg and requested a refund

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/29/2014

Rating + 1 Battery

Was not good at all never received item and shipping process was extremely long and then not ever get.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 6/26/2014

Rating + 3 I got what I expected

Product works great, properly packaged, no issues there. shipping time was a bit too long. 5-10 business days was pretty far beyond that. I actually forgot I ordered it. The part I needed wasnt anything important but if I needed something sooner for my computer I would probably look elsewhere.

but it was cheep and simple which was nice.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 6/19/2014

Rating + 3 usb adapter

Ordered on 6. 19.14 Got it on 7.10.14

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 6/11/2014

Rating + 1 Poor Quality Service

I ordered a part from this seller on June 11, 2014 and didn't receive it until July 8, 2014. The company shipped one single unit from China to my home address by China Post. Talk about a slow boat to China, in this case it was from China. 27 days is not acceptable for delivery time.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/26/2014

Rating + 1 worst ever experience

sold me a part which actually took five weeks (literally on the slow boat from China) and then fried the first IDE hard drive I was trying to examine!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/31/2014

Rating + 1 Haven't received the item

Never received the item

Did you find this review helpful? Yes No

Order Date : 3/22/2014


Received my Arduino Ethernet shield with both bent headers and pins. Why would you mail something like that in a poorly padded envelope. Shipping time was not o bad.

1 out of 1 people found this review helpful. Did you? Yes No

dont have one
Order Date : 2/28/2014

Rating + 1 2.5 weeks to get wrong part

Would have given NEWFROG a zero if it were available. 4.20 for part, 5.00 for shipping - very reasonable. 10.44 to return wrong part -- no way - just going to throw it in the junk drawer
Seller Response:Hello dear friend,
I am very sorry for this kind trouble. Most probably my colleague in wearhosue made a misrake about the shipment. Many apologies for the inconvenience we have made you. If possible, how about full refund you or resending you a new one, the right product?
Would you kindly do me a favor to help me revise the rating?
Looking forward to your reply.
Have a nice day, thank you.
Best regards

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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