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NovaBox Seller Profile 516-6650383 Email This SellerEmail This Seller  See all products from NovaBox See all products from NovaBox

We founded in May-11-1998 and we continues to excel in the electronic distribution business following its goal to be the electronic component distributor of choice.
We specializes in Laptop Battery, Tablet, Games accessory, Office Supplies, Home & Garden and related electronic products with competitive price and reliable quality.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/7/2014

Rating + 1 Never received items

It's been 22 days since I placed my order. Items have not arrived. Tracking says they've been stuck in Amsterdam for 14 days...

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Order Date : 8/11/2014

Rating + 1 Product worked...service not so great.

I ordered a Minix mini pc, and was advised that it will take 5 to 15 days for shipping. Well, it shipped on the 08/12/14, and I received it on the09/02/14 (My place of business is closed on the weekend, so I would have received it on 08/30/14.) The product worked great for 2 weeks, but then stopped working. Paid for RMA UPS shipping label. They were to send a replacement, but instead sent a refund of the product only. I'm out the UPS shipping cost. Not very pleased, but they were kind about their service.

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Order Date : 9/11/2014

Rating + 1 Never again

So far its been 11 days since they took my payment for my order, I can wait the 15 days to receive it but they give you a bogus tracking number that doesn't work and when you message them about your order they don't say anything help just "thank you for your patience".

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The Analog Kid
Order Date : 4/19/2014

Rating + 5 DVI-I to Display

It Took Forever To Arrive, But When It Finally Did, A Very Nice Little Piece Of Hardware. I Needed To Connect A 20" Acer LCD Monitor [DVI-I] To My Lenovo Business Laptop [Display]. A Very Nice Feature Of The Adapter Is The Lock/Release On The Display End.

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N/A Man
Order Date : 4/1/2014

Rating + 4 it's a little bit late. But Almost OK !

Fair Seller ! I hope the next time it will be OK !
Seller Response:Glad to know that you received item within normal time period (5-15 working days), hope you enjoy it & pls contact us if you have any question or problem next time before any NF. We will help! thanks!

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Order Date : 4/1/2014

Rating + 1 Bad Seller !

I have waited for more than 2 week, very poor comunication, NO RESPONSE. I have give this seller 1 egg because I did NOT see the NAGATIVE option.
Seller Response:Sorry that had you received our email on Apir.13 that " Item was shipped out on April 9, 2014 with tracking No. RS112154191NL. & it will take around 5-15 working days to reach buyer's destination as stated in our listing". Pls note & contact us if you have any other problem. Thanks for your kindly understand.

0 out of 1 people found this review helpful. Did you? Yes No

Westley Johnston
Order Date : 3/17/2014

Rating + 1 came in exactly 15 days, then didn't work.

I received this item on precisely the 15th day after I ordered it. I ordered a controller from another company in China and it came in 5 days. Meh. But once it arrived, I forgot all about how I felt the shipping was ridiculously slow. Now, I've attempted to use it and I find that it does not operate. Unfortunate, I WAS really excited. :(
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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Order Date : 3/17/2014

Rating + 5 Just great!

I received my order in about a week- pretty darn good considering they are on the other side of the globe from me! I am in Western Washington.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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