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OJ Commerce Seller Profile 954-990-5693 Email This Seller See all products from OJ Commerce
OJCommerce started with the vision of providing a winning shopping experience along with delivering exceptional value, quality, and outstanding customer service. Our management and front line customer service team has over 40 years of combined experience in serving the needs of online customers.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
RESTOCKING FEES All returns are subject to a 30% restocking fee which will be deducted from your refund.
Custom or special request orders are not be returnable. Additionally, certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return.
- Assembled &/or modified items. Inspect all parts & confirm the condition of the parts are acceptable & that all parts are present in the shipment prior to assembly.
- Assembled or Partially Assembled Bicycles, Furniture
- Opened, unsealed or tampered medical supplies
- Hygienic Items
- Opened bedding materials
- Items that are out of their original packaging, shipping boxes, or cartons
- Custom made items: leather couches, chairs, carpets & fabric changes
- Used carpets - Certain Fan Memorabilia
- Personalized items
NOTE - Non Delivery orders are returns subject to restocking fee.
DAMAGED ITEMS In the instance the item arrives damaged or missing parts, contact our Customer Service within 3 business days of receipt of the item for replacement parts or a full replacement. Damaged replacements or damage replacement parts are provided with no additional cost to our customers. Requests for full or partial credits are not available.
WHITE GLOVE OR TRUCK FREIGHT: Orders shipped through white glove or freight service, it is the customer's responsibility to note any damages or problems at the time of delivery. If in fact your order arrives damaged, please write PACKAGE DAMAGED when you sign for the delivery. This is VERY important & required for OJCommerce to dispute your claim.
If your order arrives significantly damaged, we recommend refusing delivery of the package & we will send you out a new order. Please notify us if you do refuse delivery due to a damaged order, so we can expect the returned item(s).
The customers name on the order must inspect the item(s) upon delivery as well as sign the delivery document. - While the driver is present, inspect the package(s) thoroughly & note any issues or damages on the provided delivery documents. Do not discard the item's boxes, as they are needed to properly return your item.
- Further inspect the item & report any issues to Customer Service immediately.
If we cannot replace the missing or damaged parts, we will have the carrier pick up your item(s), & a new order will be shipped upon arrival of the return to our warehouse. Any order offered with with special shipping charges is subject to a deduction of our actual outbound shipping costs.
CANCELLATION POLICY You can cancel your order at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly & after it is processed we cannot cancel it.
TYPOGRAPHICAL ERRORS In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, OJCommerce reserves the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price. OJCommerce shall have the right to refuse or cancel any such orders whether or not the order has been confirmed & your credit card charged. If your credit card or PayPal account has already been charged for the purchase & your order is canceled, OJCommerce shall issue a credit to your account on file in the amount of the incorrect price within 2-3 business days.
- In estimated 3 business days you will receive an email with a Return Authorization (RA) Number, return address, return instructions, all other relevant information needed to complete your return.
- Wrap the item(s) carefully in its original condition. All return products MUST be undamaged & in their original packaging. - Email the return tracking number
DAMAGED - We require you to take digital images (photos) of damages. It is not recommended to refuse an order that has been shipped via UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, & the product inside could still be in proper condition. When signing for the package, please indicate if your item is damaged by writing Package Damaged on any acceptance forms.