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OJ Commerce Seller Profile 954-519-2555 Email This Seller See all products from OJ Commerce
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
OJCommerce started with the vision of providing a winning shopping experience along with delivering exceptional value, quality, and outstanding customer service. Our management and front line customer service team has over 40 years of combined experience in serving the needs of online customers.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
RESTOCKING FEES All returns are subject to a 30% restocking fee which will be deducted from your refund.
Custom or special request orders are not be returnable. Additionally, certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return.
- Assembled &/or modified items. Inspect all parts & confirm the condition of the parts are acceptable & that all parts are present in the shipment prior to assembly.
- Assembled or Partially Assembled Bicycles, Furniture
- Opened, unsealed or tampered medical supplies
- Hygienic Items
- Opened bedding materials
- Items that are out of their original packaging, shipping boxes, or cartons
- Custom made items: leather couches, chairs, carpets & fabric changes
- Used carpets - Certain Fan Memorabilia
- Personalized items
NOTE - Non Delivery orders are returns subject to restocking fee.
DAMAGED ITEMS In the instance the item arrives damaged or missing parts, contact our Customer Service within 3 business days of receipt of the item for replacement parts or a full replacement. Damaged replacements or damage replacement parts are provided with no additional cost to our customers. Requests for full or partial credits are not available.
WHITE GLOVE OR TRUCK FREIGHT: Orders shipped through white glove or freight service, it is the customer's responsibility to note any damages or problems at the time of delivery. If in fact your order arrives damaged, please write PACKAGE DAMAGED when you sign for the delivery. This is VERY important & required for OJCommerce to dispute your claim.
If your order arrives significantly damaged, we recommend refusing delivery of the package & we will send you out a new order. Please notify us if you do refuse delivery due to a damaged order, so we can expect the returned item(s).
The customers name on the order must inspect the item(s) upon delivery as well as sign the delivery document. - While the driver is present, inspect the package(s) thoroughly & note any issues or damages on the provided delivery documents. Do not discard the item's boxes, as they are needed to properly return your item.
- Further inspect the item & report any issues to Customer Service immediately.
If we cannot replace the missing or damaged parts, we will have the carrier pick up your item(s), & a new order will be shipped upon arrival of the return to our warehouse. Any order offered with with special shipping charges is subject to a deduction of our actual outbound shipping costs.
CANCELLATION POLICY You can cancel your order at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly & after it is processed we cannot cancel it.
TYPOGRAPHICAL ERRORS In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, OJCommerce reserves the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price. OJCommerce shall have the right to refuse or cancel any such orders whether or not the order has been confirmed & your credit card charged. If your credit card or PayPal account has already been charged for the purchase & your order is canceled, OJCommerce shall issue a credit to your account on file in the amount of the incorrect price within 2-3 business days.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.