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OKSTATION Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from OKSTATION See all products from OKSTATION

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Product Description

OKSTATION attempts to be as accurate as possible. However, OKSTATION does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by OKSTATION itself is not as described, your sole remedy is to return it in unused condition.

Returns, Refunds and Exchanges

If you are not satisfied with the product you can contact our customer service to apply for a replacement or refund within 7 days after you receive it. But if it is not due to quality problems,you are responsible for payment of shipping fees already incurred. The product should be sent back in the original packaging. If it is due to quality problems,we will then take responsibility for payment of the shipping fees. In this case you should firstly contact customer service and provide proof in the form of pictures or video. Upon request to report a defective product,you may either choose a replacement or refund.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/6/2013

Rating + 1 Never came

Its was two months ago when i purchased a mouse from here, and it has not arrived.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 12/8/2013

Rating + 1 Never received, no notifications

I ordered my product on Dec 8th. I received notification on Dec 12th that it had shipped. However, it is now Dec 31st and I have not received my product and the tracking number provided by the company is invalid.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 12/7/2013

Rating + 1 never received item

I order Item 12/07/2013 17 days before Christmas. no delivery date or shipping details, but they did charge my AmEx account.

2 out of 2 people found this review helpful. Did you? Yes No

Not Happy
Order Date : 12/8/2013

Rating + 1 Never receivced item

Never received item. Says it was shipped. Doesn't give a date, no info on tracking. So the company must not care weather I received my item or weather I can track it or not.

1 out of 1 people found this review helpful. Did you? Yes No

Billy Bones
Order Date : 11/23/2013

Rating + 2 Overpriced

I initially expected that the reason why I use newegg is the security and ability to resolve issues when dealing with Chinese sellers but after buying other product direct from China I have found that it is not worth the extra $50+ dollars in the cost.
Most Chinese dealers will treat you fair for the repeat business. If they ask for copies of your Credit Card or do suspicious things then don't deal with them.
Also the best way to deal with China is go through Paypal or better so you have a 3rd party to dispute charges.

As far as OKSTATION they sent me the two phones that I purchased which costs around $50 each over buying them direct.

I was expecting that paying that extra was going towards shipping then find out it's through regular mail.

I have no problem with OKSTATION but when you buy Tablets, Phones or other electronics from China and go through these companies that give you the idea that they are exclusive then you will be charged out the nose for last years models.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 11/15/2013

Rating + 1 Don't buy from OKSTATION...

I've never had a problem with Newegg before my recent purchase from OKSTATION. I purchased an iPad Air case/keyboard on Nov. 15th. As of today, Dec 1st, I still haven't received the product or any updates on shipment besides it has shipped and some random tracking number. The iPad came from China and it arrived already!!!! CHINA!!!!

Note to your best interest it would be best not to let OKSTATION sell any products through you site.

Dear OKSTATION....please give me my money back and keep your product. It would be best to only sell in Europe. Cheers, RudeYank

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 11/9/2013


Might not be the manufacturers fault but it has been 20+ days and i have not recieved my mouse yet

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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