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Octave Systems Seller Profile 408-866-8424EXT1973 Email This Seller See all products from Octave Systems
Octave has been a California corporation since 1984. Octave Systems, Inc. is a staff of industry professionals here to help you choose a 3D Printer or Filament, CD/DVD or Blu-Ray recording or duplicating product that best meets your needs. Octave Systems sells the highest quality, top-rated 3D Printing equipment provided by Afinia and our own branded 3D Printer Filaments and accessories, as well as highest quality, top-rated CD/DVD/BD duplication equipment provided by manufacturers such as Copy Master, Epson, MF Digital, Primera, Vinpower Digital and All Pro Solutions. Octave Systems Incorporated is located in Campbell, California USA. We are in the heart of Silicon Valley. We also have offices in Washington and Europe.
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Standard Return Policy
1) All returns are subject to a 15% restocking fee on non-defective items.
2) Shipping & C.O.D. fees & credit card charges are non-refundable.
3) Damaged or incomplete returns will be refused.
4) NO credit or refund authorized after 30 days of receiving goods.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.