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Seller#: 0UH8ISD1ALHZH6D9C

OnlineCarStereo Seller Profile 323-319-9113 Email This SellerEmail This Seller  See all products from OnlineCarStereo See all products from OnlineCarStereo

Founded in 1999, the Onlinecarstereo.com team has worked to put together one of the largest selections of car audio/stereo and accessories in this country. With over 8000 products in stock daily, our commitment to excellence has shone through to our millions of on-line customers. We understand that pricing is a huge concern to all. We have pledged to take the responsibility of pricing our products appropriately.

Service is, and will continue to be, the key to Onlinecarstereo.com success. Our dedication and support will make Onlinecarstereo.com your only on-line store for car audio/stereo and accessories.

Our mission statement, "Buy with Confidence", means you get the privacy, security, and customer care you need when purchasing online. Not only do we offer fast, easy, and hassle-free online shopping, but we also have a dedicated team of real customer service people to lend a helping hand.

Onlinecarstereo.com continues to speed along at an almost dizzying rate as we continue to grow and branch out, while always improving our quality of service.

What makes us unique:
Over 8000 name brand car audio/stereo products and accessories in stock.
Competitive prices.
Free shipping over $99.
Helpful customer service representatives.
Secure (Extended Validation SSL Certificate) and private online transactions.
95% of our orders are shipped within 1 business day.
No surprises at checkout.
24 hours a day, 7 days a week online ordering.
Powerful, flexible search capabilities.
Acceptance of most major credit cards.
Proud member of the Better Business Bureau.
Support international customers.
Support online banking bill pay services.
Extensive vehicle fit guide.
No sales tax outside CA.
Onlinecarstereo.com is a privately held company.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (24 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
newegg
46%
Good Rating + 4 2 Reviews
newegg
8%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 9 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Loethar78
Order Date : 4/13/2015

Rating + 1 Online Stereo Disaster

I bought the Kenwood DDX371 but was sent the DDX382BT. Told I would be receiving a refund which has yet to happen. Talked to several people at Online Car Stereo and each appears to have the same attitude. Poor company .... Poor attitudes .... no customer service.... I have bought from them for years ... I will no longer. I recommend paying extra to do business anywhere else besides Online Car Stereo.

Did you find this review helpful? Yes No

cchvy
Order Date : 4/21/2015

Rating + 1 BAD

If i could give less than 1 egg I would. I ordered an alpine swr-10D2, and received a swr-10-d4. Called them, finally got through after 2 days of trying, and they told me, "well you know the dual 4 ohm can be wired to 2 ohm".... No duh, but i want the dual 2 ohm to be wired to 1 ohm.... Then they suggested i find a store near me and try to return it that way. shady shady seller. And they would not email me a ups return label, they said I could only return in through newegg.

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bradfish3
Order Date : 4/15/2015

Rating + 1 shipping sucks

I purchased the sub on the 15th of April and was shipped, then 5 days later tracking # was cancelled, then I get an email with new tracking # but no explanation why 5-7 business days for delivery becomes 9-12 business days, need better communication with customers

1 out of 1 people found this review helpful. Did you? Yes No

Brandon Duncan
Order Date : 4/17/2015

Rating + 1 Joke of a Company

DO NOT BUY FROM THEM. They created a UPS label the day I ordered the item and then NEVER shipped it out. Ignored all calls or forwarded me to a voice mail. Tried asking for a manager and they refused. The only reason why I got my money back was because I talked to NewEgg. After that OnlineCarStereo blamed it on UPS and continued to ignore my messages and calls. I will never buy from them again and advise you not to.

TL;DR: Sketchy business, spend a little bit more for something more reliable.

1 out of 1 people found this review helpful. Did you? Yes No

ScudDawg
Order Date : 4/15/2015

Rating + 1 Defective JL Audio Xd600/6v2

They sent me a used, scratched, missing screw amplifier, I purchased the amplifier new, and I received a very damaged unit, do not trust this seller

1 out of 1 people found this review helpful. Did you? Yes No

Biggz
Order Date : 1/14/2015

Rating + 5 Awesome and Easy

This seller went out of their way to make a the sale and they were easily contacted. New in the box JL 600/4 Amp. I haven't connected it yet, but it looks exactly the same as the one I ordered directly from JL Audio.

People were nice on the phone and very helpful.

Shipped out same day!! What else can you ask for?

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Sam
Order Date : 11/5/2014

Rating + 1 Don't buy from them.

OnlineCarStereo didn't ship what was ordered, and did not answer inquiries for six weeks. Part of an order shipped, multiple emails to OnlineCarStereo without resolution (I just wanted what I ordered and paid for). NewEgg finally contacted them, and OnlineCarStereo essentially said that they weren't going to send what was ordered and invoiced. Said they didn't have the part and would credit me 1/4 of the purchase price. NewEgg made it right - no thanks to OnlineCarStereo. Don't risk ordering from them!

1 out of 1 people found this review helpful. Did you? Yes No

Daniel
Order Date : 11/4/2014

Rating + 5 Smooth sale process

It is difficult to contact this seller however, they do ship promptly and the item is as advertised. The product I purchased is NOT a factory second and it works as advertised.

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N/A
Order Date : 11/7/2014

Rating + 1 jip/ripoff/possible scam?

hmm where do I start customer service was poor, was hard to get in touch with who I needed to talk to, had to call seller and get transferred to their new egg department I told them I wanted to cancel my order, i was told that it has been pulled and taken care of I later found out that there was an error and it never got voided like I was told it was. I never received the item and I was charged for it I emailed them to ask them about it probably about 2 to 3 weeks ago and still have not gotten a reply from Newegg. Will never order again

1 out of 1 people found this review helpful. Did you? Yes No

Ron E
Order Date : 8/12/2014

Rating + 4 Cobalt 6in

Orion Cobalt Cobalt Series 6 in. 100-Watt Coaxial Speakers - Super Service, Fast delivery!! My wife has some ORION's in the truck now!!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Products are sold with a manufacturer's warranty (usually 1 year) as described by the manufacturer's warranty card included with all new products. If these items are found to be defective, they may be returned to OnlineCarstereo.com for replacement within 30 days from the original date of purchase with proper return authorization provided by an OnlineCarStereo.com representative. After the 30 day time period, products must be returned to their original manufacturer for the remainder of the manufacturer's warranty period. Warranty details for each product are included on the warranty card provided by their respective manufacturers.

    What's not covered:

    Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
    Video and multimedia equipment with damaged or cracked screens.
    Subwoofers and speakers are not warranted against being blown, burned or abused.
    Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.

    Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.

    Onlinecarstereo.com shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.

    Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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