Skip to: | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Home > 
Review Center > 
Seller#: 0UHOPTYV38ENEQ591 Seller Profile 800-910-3575 Email This SellerEmail This Seller  See all products from See all products from

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.

How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.

Affordable Performance. Guaranteed.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (304 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 200 Reviews
Good Rating + 4 59 Reviews
Average Rating + 3 17 Reviews
Poor Rating + 2 8 Reviews
Very Poor Rating + 1 20 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 8/21/2015

Rating + 5 Shipping

Ordered late on a Friday and received following Friday. Setup easy. Plays well but volume a little low. Not for audiophiles but does well with computer mp3s and video. Added 2.1 system by splitting output to increase volume.

Did you find this review helpful? Yes No

Order Date : 7/15/2015

Rating + 1 Terrible

I was unhappy with my purchase of these speakers

Did you find this review helpful? Yes No

Ranger Bob
Order Date : 7/17/2015

Rating + 5 Exceptional Customer Service!

Initial unit I received had no output... Called OnlyFactoryDirect Customer Service, and was told that they would get a replacement unit out the following business day! 2nd unit arrived, and works perfectly! They didn't even want the defective unit returned! Can't be any better than that!

Did you find this review helpful? Yes No

Kevin Ritchey
Order Date : 7/1/2015

Rating + 3 Bass bombed.

Got this for my daughter's room to enhance a soundbar's performance. Sound levels are adequate but provides a "hollow" sound. May also have a misaligned voice coil. Will continue using to see if problem fixes itself with break-in.

Did you find this review helpful? Yes No

Kevin C
Order Date : 7/6/2015

Rating + 5 Top Notch Customer Service!!!

I received a brand new Audio Acoustics AAM10UB from New Egg Flash 2 weeks ago and it worked great until Saturday night. From one show when it worked perfectly to the next when it was dead in the water an hour later when powered up, I was frustrated, to say the least. One 5 minute call to OFD customer service was all it took to resolve my problem. They immediately emailed a return UPS label and shipped out a replacement unit the same day!! In this world where so many seem to care so little these days, it's a breath of fresh air to deal with honorable and honest companies like this one (as well as Newegg!) who do right by their customers and stand by the products they sell. I'll definitely be a customer from here on out! And if you need portable system, the Acoustic Audio AAM10UB cranks out some SERIOUS sound!!

Did you find this review helpful? Yes No

Order Date : 3/1/2015

Rating + 1 Very weak subwoofer

The included subwoofer is very weak, and not at all worth the price I paid. I'm very unsatisfied as NewEgg would not allow me to return this product.


Did you find this review helpful? Yes No

Order Date : 3/4/2015

Rating + 5 Works great!

Fast shipping and works great! Thanks

Did you find this review helpful? Yes No

Order Date : 3/1/2015

Rating + 5

I rate excellent.

I rate newegg poor, because I had ordered 3-surround systems and they only had 2 delivered. It was a clerical error on their part, but they would not honor the sale price on a reorder. I'm done with them.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/28/2015

Rating + 5 A Responsive Responible Seller

Seller promptly handled an order mix up from online purchase, promptly shipped item, and responds promptly to email inquiries. Stands behind products it sells from manufacturers. Had to replace a defective item part of shipment, did so promptly, professionally and without delay.

Highly recommend this seller.

Did you find this review helpful? Yes No

Tom B.
Order Date : 3/1/2015

Rating + 5 Good service

Shipped fast and good product

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, and SychoSound products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CA Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.