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Seller#: 0UHZRBI991QP6828D

Orthotic Shop Seller Profile 800-309-0412 Email This SellerEmail This Seller  See all products from Orthotic Shop See all products from Orthotic Shop

The Orthotic Shop is dedicated to providing your body with a solid foundation. Quality comfort footwear for all activities! Have questions, call us at: 1-800-309-0412!

The Orthotic Shop is a leader in selling custom orthotics, shoes that accommodate orthotics, sandals with arch support, braces, and more.

FREE RETURN SHIPPING on all Orthaheel, Dr. Weil, Vionic, OluKai, Spira, Moszkito footwear! FAST 2-3 Day Priority Shipping on almost all Orthaheel and Vionic Sandals!

What shipping method do you use?

Depends on the item, but usually USPS. Orthaheel, Crocs, Moszkito Sandals, Orthotics, and some braces ship via USPS Priority. Other & braces shoes ship via UPS or FedEx ground.

How do I return something?

Please use the return system at Orthotic Shop's Website. Login with your Orthotic Shop order id or Newegg order number. We provide return labels and have FREE Return shipping on all Orthaheel, Vionic, Olukai, Dr. Weil, Moszkito items. If you got another brand we have Free Return shipping on all EXCHANGES as long as you order the exchanged item from us!

Additionally, you can use the Amazon return system or call us at 800-309-0412 and we can email you a return form and FedEx label.

What's your return policy?

Send unworn items back to us for a credit or an exchange.
Shoes with a guarantee (Vionic / Orthaheel / Dr. Weil) can be sent back worn within 30 days for a refund.
Defects can be sent back within 30 days, but contact us ahead of time.
Do NOT send worn shoes or other items back to us as we cannot resell it. We will dispose of the item and you will not get a refund.
Use a shipping box, don't paste a shipping label to a shoe box.

What if I have another question?

Please email us through New Egg, or our helpdesk. You can get to our online helpdesk by googling 'orthotic shop helpdesk' - we have live chat there or call 800-309-0412!

Note: phones and live chat are staffed mon-fri 9am-5pm est. - We answer all emails within 12 hours.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (0 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 0 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy
    What's your return policy?

    Similar to New Eggs's, send unworn items back to us for a credit or an exchange.
    Returns must be sent back within 50 days of receipt.

    Shoes with a guarantee (Orthaheel / Dr. Weil) can be sent back worn within 30 days for a refund.
    Defects can be sent back within 30 days, but contact us ahead of time.
    Do NOT send worn shoes or other items back to us as we cannot resell it. We will dispose of the item and you will not get a refund.
    Use a shipping box, don't paste a shipping label to a shoe box.
RMA instructions
    Please visit www.OrthoticShop.com/returns to print a return form and return shipping label.

    You can email, do a live chat or call us to request the return info as well.
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