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Seller#: 0UHGOPGKC3BQ92224

OutletPC Seller Profile 702-262-7968 Email This SellerEmail This Seller  See all products from OutletPC See all products from OutletPC

Outlet PC was built on the idea that everyone should have access to the best prices on computer products and have a great selection of parts to choose from - regardless of what state or city they lived in. Our goal from the beginning was to deliver the same great OUTLET prices on PC parts you'd find if you were a distributor or reseller - direct to everyone! First we partnered with all the major shipping companies to broaden our delivery network to every home, office, and building in the country - meaning that everyone in the US could shop our store.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,306 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 987 Reviews
newegg
75%
Good Rating + 4 183 Reviews
newegg
14%
Average Rating + 3 40 Reviews
newegg
3%
Poor Rating + 2 20 Reviews
newegg
2%
Very Poor Rating + 1 76 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Keith F.
Order Date : 12/26/2016

Rating + 1 Out to lunch

I ordered a motherboard from OutletPC and the title of the item said it was a revision 3.0. What I got was revision 1.0 which is listed as a separate product on the website at $35 cheaper. I tried to contact the seller and they did not respond. Still trying to figure out how to resolve this issue.

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Jerry J.
Order Date : 12/25/2016

Rating + 1 DO NOT ORDER!!!!

I got a 4-pin din type connector instead of a projector along with sever of my friends who order this as well. DO NOT ORDER from this seller!

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Anonymous
Order Date : 12/15/2016

Rating + 5 Got my product.

I've always been scared to order from a non newegg sold/shipped place, but OutletPC really reassured me. I got my product the same time as when I got my newegg products.

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donald k.
Order Date : 12/26/2016

Rating + 1 sent different item than what was purchased

item sent was not what was advertized

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james c.
Order Date : 11/27/2016

Rating + 1 Beware

12/28/16 - The installation manual states the AMD components are available FREE OF CHARGE from the "EK Webshop and Partner Reseller Network". OutletPc is listed as belonging to this group. See for yourself.
https://www.ekwb.com/where-to-buy/#north-america
Wow. OutletPc failed to mention that.

(Update: After reaching out to the manufacturer, I discovered this item does not come with AMD components without specifically asking for them. On their site you have to check a box indicating you desire AMD mounts. So there was nothing wrong with the packaging. The problem was the item description clearly states universal mounting and the pictures clearly show AMD components along with Intel components. Nothing in the description states no AMD components. This led me to believe it came with both mounts. After several emails back and forth, this vendor has stated they will change the listing to reflect what is actually offered.)

I've never had a problem with Newegg, but this product was not sold by Newegg. This buying experience turned out to be a fiasco. I bought a EK Waterblock, which is supposed to come with adapters to mount to either AMD or Intel motherboards. My particular purchase was shipped with only Intel brackets. This was not the sellers fault. It obviously won't work like that so I needed a RMA. What could be simpler, right? My initial email explained the problem and requested an RMA. Instead of the reply expressing condolences and offering a RMA, the reply asked me which socket I was planning to use this waterblock on?? What? What difference would that make, since I had very clearly stated the problem? The next email said they had looked themselves and basically insulted my intelligence by insinuating I didn't know how to look in a box. After another email that basically said "we can't find your email", I've had enough. This has been going on for five days now. My patience has run out. Now I'm at the point to where even if I somehow get a RMA, I'm not sending it back. I'm afraid it'll disappear and that will be it. I will continue to purchase from Newegg, but no more third party purchases. Zero eggs.

2 out of 2 people found this review helpful. Did you? Yes No

Victor H.
Order Date : 12/17/2016

Rating + 5 Great Packaging/Fast Shipping!

They shipped the AMD Athlon 5150 in a secure and very well packaged box. I received it within 3 business days.

1 out of 1 people found this review helpful. Did you? Yes No

Richard R.
Order Date : 12/16/2016

Rating + 1 Avoid this seller or you will be sorry

I ordered a power supply that was supposed to have the necessary power cable included. I got the power supply but no cable. I informed the seller and they sent a 3-prong 120 volt cable not the 12 pin ribbon cable that was supposed to come with the item. I informed the seller that once again they had their heads up their posterior. I got an email from them telling me to send them a photo of the cable I needed. If I had the cable to photograph I would not need them to send me one. They obviously do not know anything about the products they sell. Do whatever you have to do to avoid these people.

1 out of 1 people found this review helpful. Did you? Yes No

Matthew S.
Order Date : 11/27/2016

Rating + 1 Problems with the Part

They sent this part out USPS First Class in a sealed envelope. Unshockingly, it was crushed upon arrival. Sent it back to them and waiting to see what they say. 9202 0901 1043 4800 0242 29 is the tracking information. It was delivered today, so waiting to see what they say.

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Stephanie S.
Order Date : 11/30/2016

Rating + 1 Not very helpful

Created shipping label and was not sent for over 3 days

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Darius S.
Order Date : 11/25/2016

Rating + 1 terrible shipping

2 days late already.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Please contact us for an RMA number before return. RMA number required for all returns. Non-Defective returns subject to 15% restocking fee.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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