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Seller#: 0UHOPTYVYWMAGQ35D

PC Rush Seller Profile 888-205-7777EXT2 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from PC Rush See all products from PC Rush

pcRUSH.com was established in 1998 as an online retailer to provide a full spectrum of products to corporate and consumer users. pcRUSH.com is owned by ATMAN Inc. pcRUSH.com carries over 300,000 products from manufacturers such as HP, Cisco, Lenovo, Canon, Microsoft and hundreds more. We offer a complete selection of business and consumer products: Printers, Laptops, Tablets, All-in-Ones and Desktop computers, Switches and Routers, Scanners, Projectors, LCD TV & Monitors and so much more. pcRUSH.com maintains a 5 star customer service and satisfaction rating. The company's web site has been ranked among the Internet retailer's "Top 30 Online Retailers."

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2,038 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,499 Reviews
newegg
73%
Good Rating + 4 306 Reviews
newegg
15%
Average Rating + 3 75 Reviews
newegg
4%
Poor Rating + 2 34 Reviews
newegg
2%
Very Poor Rating + 1 124 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Gary D.
Order Date : 9/1/2016

Rating + 5 really pleased with the service

i ordered this scanner, and it did not meet my needs. i contacted the seller and received a prompt response and return authorization. i have confidence in new egg and pc rush

gary davis

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Marshall M.
Order Date : 9/20/2016

Rating + 1

Would not ever recommend this seller. package was sent out then when was to be delivered they recalled the package for some reason they will not disclose then ounce they have it back they say it take 3-5 business days to refund my money. Funny only took them one day to take the money when they shipped. Very shady , makes you wonder why they recalled package to begin with maybe empty box.
.

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WILLIAM G.
Order Date : 8/26/2016

Rating + 3 Shady shipping

I bought a power supply from them, which got to me quickly, however, I had decided I wanted to buy from a different merchant, as the reviews made me feel worried. Newegg told me they had not shipped and would contact the seller. The same day I had talked with the Newegg service rep, I figured out on my own that they had already shipped the product the day before and charged my card. If you buy from this seller, BE SURE YOU ABSOLUTELY WANT WHAT YOU'RE BUYING. They give you no grace period to change your mind, unlike other vendors. I will also add that they packaged my power supply using a thin layer of brown paper—the kind you'd see for bags, and the power supply definitely had been moving around the box during shipping. Power supply was basically DOA, but I suppose that's probably not the company's fault.

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Michael J.
Order Date : 8/28/2016

Rating + 1 Incompetent

Item was never received. It may or may not have been shipped. Would not recommend this seller.

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 8/18/2016

Rating + 2 Laughably Poor Customer Service

Purchasing and shipping went as expected, so I'll definitely give them that. Sadly, I have no idea whether the product itself was as advertised because I was unable to retrieve the package. Apparently some scumbag decided to take it unto themselves to steal it from my property, in the absolute pinnacle of human decency, so I never received what I paid for. That's certainly not the seller or shipper's fault, it's not like they have control over people who can't even manage basic personal accountability, but that's not why I'm writing this review.

The rating I've given is based on the laughably terrible customer service support provided to rectify the issue. After waiting on the support staff to take the actions I already did before even making contact with them (contacting the shipper), their conclusion was to inform me that I should pick the package up from the resident at my own address. That's right, they suggested that I should check in with myself at my own address to see if I received the package, so that I could pick it up from myself at my own address. Now, if only the real world actually worked that way. It was a great laugh at the lack of basic reasoning skills and observation employed to assist me, even though I paid for insurance, but I'm afraid the comedy of it was short lived. I almost wish they'd just said "Too bad, your loss." instead of pretending to provide support.

Don't buy from this seller if you even suspect you'll need customer service, I'm not sure if that wouldn't extend to their warranty services, either. I will end up buying from this seller again, not because I want to, but because I have to replace what was stolen from me. I suggest others use my experience as a word of caution: I don't even believe anyone looked at the issue I had beyond contacting the shipper, I think it was all either automated or outsourced to someone who didn't have any information about the problem.

1 out of 1 people found this review helpful. Did you? Yes No

Eric T.
Order Date : 8/26/2016

Rating + 1 PC Rush? More like PC "eventually get there"

Company did well in packaging the product, but did not do well with protecting it, i.e., did not include any cooling option. This is a reckless practice as someone with less experience would put the chip on the motherboard, fire up the computer and fry the chip. Also, the company took the maximum time to send the product, and used FedEx Ground, which does not work on the weekend. Furthermore, no customer service number on the invoice. I wish I could give this negative eggs, but they at least got the packing right.

1 out of 1 people found this review helpful. Did you? Yes No

Terry H.
Order Date : 8/30/2016

Rating + 5 Great experience, excellent product and fast shipping.

Product arrived quickly and exactly as expected, I would definitely buy from them again.

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Taliesin ..
Order Date : 8/4/2016

Rating + 4 Mostly Great -- However....

The single comment I have concerning this retailer is the poor tracking information provided. I received notification about the product being shipped and no other information available until AFTER I received it. Otherwise I would have rated this retailer with five stars.
Otherwise the product was precisely as described and has cleared the work-space for five computers of five additional plugs.

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Anonymous
Order Date : 8/12/2016

Rating + 1 Buy from anyone else but this seller!!

First I will say he is the slowest seller to ship items. Took 10 days that is 10 days to ship my item which was an AMD 5370.
Next the package he shipped the item in did not have any protective packing materiel at all inside the shipping box to protect the CPU Box from damage.He just tossed the CPU box loose into another bigger box,so the CPU box slid and banged all around inside the shipping box. Next he didn't even tape the box completely closed. When the package finally did come, it arrived partially opened so you could see what was inside and on top of all this the shipping box was just completely smashed like some one sat on it and then played a bit of soccer with it.Needless to say the CPU box inside was all damaged as well and was also crushed.
Luckily and I do mean Luck here,the CPU was not damaged. This is not the first report like this one that I have read either.All the bad horrid rumors and reports listed are all true.Stay away from this seller. He and his service are scum.Newegg you guys need to kick this seller from your site asap.Complete and utter nonsense and I completely regret doing business through newegg with this seller.

3 out of 3 people found this review helpful. Did you? Yes No

charles p.
Order Date : 8/14/2016

Rating + 1 Bad Seller

nightmare business with seller

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.

    Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.
    Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.
    Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH.com and are entirely beyond our control. The pcRUSH.com Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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