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Seller#: 0UHG6RKMALHZ68A59

POWERLAND Seller Profile 909-673-1777 Email This SellerEmail This Seller  See all products from POWERLAND See all products from POWERLAND

Welcome to PowerLand, the online factory outlet of Powerland Equipment Factory. PowerLand is the trusted name in engineering and power equipment, providing high quality electric generators at very reasonable prices. At PowerLand, we respect our customers and focus on building relationships based on trust and reliability. We are pleased to offer an affordable line of factory-direct products that are built tough to withstand the rigors of small and large construction sites. Our products, and our prices, are guaranteed to satisfy.

PRODUCTS AT A GLANCE

Our line of generators use gasoline, propane, natural gas, or diesel as a fuel source. PowerLand generators are a top choice to keep your home up and running for up to several days during power outages. We offer a wide range of generators that are suitable for both residential and commercial use.

Gasoline Generators

We offer a range of gas generators for jobs of every size. Our PowerLand Portable Gas Generator featuring 4400 Watt 7.5 HP electric start is perfect for basic backup needs. Our most powerful 10,000 Watt Portable Gas Generator with a whopping 16HP provides enough power to run several appliances, including central heating and cooling systems.

Diesel Generator

Our Silent Diesel Generator features 6500 Watts and electric start. It’s perfect as both a backup generator, and is rugged and durable enough for use at industrial sites.

PowerLand Tri Fuel Generator

Developed by PowerLand with specialized technology, our Tri Fuel Generators come with a certificate from the EPA and feature patent pending technology with benefits that include:

Cleaner emissions
More reliable carburetor
Larger and more choice fuel supplies
Longer run times
Safer fuel options
Lower maintenance
Power Tools

In addition to PowerLand generators, we manufacture power tools for construction site work. All PowerLand tools are built to be durable and long lasting. Some of the power tools and accessories we offer are:

Power Welders & Generators - Ideal for general construction sites, farms, and emergency power applications.
Gas Power Concrete Cutter with enough power for tough jobs.
Gas Power Concrete Vibrator - Power and reliable, with enough maneuverability to get the job done.
Gas Power Vibratory Plate Compactor - Powerful engine that is perfect for compacting confined areas, suitable for finishing soil, sand, asphalt, and more.
Electric Start Snow Blowers in a choice of sizes for every job.
Gas Power Water Pump Powerland - Drain your pool, empty a flooded basement, irrigate a field, or move other large volumes of water with this long lasting and powerful pump.
We also carry a selection of accessories for your PowerLand tools and generators.
CUSTOMER GUARANTEES

For your peace of mind, PowerLand offers solid shipping, warranty, and return policies. We offer shipping in the continental US by a freight trucking company, with quick 5-10 delivery in most areas. If for any reason you aren’t satisfied with your order, you can take advantage of our 30-day return policy.

Our products are built to last and carry a 1-year warranty for issues related to faulty materials or workmanship on our part. Visit our Warranty page for more information.

When it comes to generators and power tools, the PowerLand name means quality and durability. Please feel free to contact us with questions or for more information.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (121 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 98 Reviews
newegg
82%
Good Rating + 4 12 Reviews
newegg
10%
Average Rating + 3 3 Reviews
newegg
2%
Poor Rating + 2 4 Reviews
newegg
3%
Very Poor Rating + 1 4 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 3/20/2016

Rating + 1 Terrible customer service - ignores emails and doesn't answer the phone.

This reseller has the worst customer service I have ever encountered - I don't understand why Newegg allows them to sell on the site.

On Sun, Mar 20, I ordered a generator through the Newegg marketplace from this seller. Very shortly thereafter (within the hour), I realized I had ordered the wrong one and called Newegg to cancel the order prior to re-ordering the correct unit (from the same seller). The Newegg customer service agent told me he would send an email to the seller to cancel the order prior to shipment. He did so, and copied me on the email.

On Monday the 21st, over 24 hours later, I get a 'payment charged' notification, immediately followed by an 'order shipped' notification in email. I immediately reply-all to the cancellation email, asking Powerland why they continued with the transaction after receiving the cancellation email from Newegg. No response. I try the telephone number listed on their reseller page and get an automated system, which send me straight to voicemail with a message "leave a message and we will get back to you the next business day". I tried 6 more times over the next few days to get a live person on the phone from Powerland customer service and was never able to do it.

I sent several emails to try to resolve the problem and never received a response from powerland or Newegg. Newegg customer service finally advised me to refuse the shipment and then seek a refund from the seller - but if I can't get ahold of the seller and the seller won't respond to emails, how can I request a refund?

To top it off, I was told that the seller would most-likely change me a 'restocking fee' which Newegg would 'try to get back for me'.

I did end up refusing the shipment and I also filed an invalid transaction report with Paypal, stating that the seller completed the transaction after I cancelled it - which caused Newegg to lock my account for most of a week.

So here we are 8 days later, the generator is still on it's way back to powerland, I am still out the price or the unit, and I have yet to hear from the company.

Buy at your own risk

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GLENN D.
Order Date : 1/21/2016

Rating + 2 POWERLAND PD3G10000E Portable Tri-Fuel Gasoline Propane Natural Gas Generator 10000 Watt 16 HP

The Powerland unit arrived in good condition, packing and packaging in tact.
I am very disappointed though in the pricing of the unit.
10 days after I purchased the generator, Powerland had it on sale for $200.00 cheaper.
I didn't know whether to return it and eat the 15% restocking fee, which would have been $150.00, or just keep it and eat my pride.
New Egg price $999.00 , Powerland price 10 days later $700.00, I should have waited.
Make it right for the next guy. If something goes on sale in a reasonable amount of time after the initial purchase, send a notification or something to compensate.
Thanks for listening,
Disappointed.

0 out of 1 people found this review helpful. Did you? Yes No

rought
Order Date : 11/27/2015

Rating + 5 good service

got it fast and undamaged

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/21/2015

Rating + 5 Great seller!

Product arrived quickly and was well packaged. Item functions great and I am looking forward to getting a lot of use out of it.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused, and in the original packaging as received or defective.

    We will only pay the return shipping if the return is a direct result of our error (you received an incorrect item, defective item or shipping damaged product) and re-ship the correct item at no charge.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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