Skip to: | | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home > 
Review Center > 
Seller#: 0UH8ISD1U0FN5700C

PROLITEX Seller Profile 203-787-9941 Email This SellerEmail This Seller  See all products from PROLITEX See all products from PROLITEX

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 10 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 12/1/2011

Rating + 1 worst seller

worst seller replace three lamps in three months returned last one for replacement no lamps yet call several time for refund every time different answer waiting for refund !!!

Did you find this review helpful? Yes No

Order Date : 9/17/2011

Rating + 1 LAMP WITH HOUSING FOR Mitsubishi TVs - by PROLITEX

Well it was bright for about a week, then, started getting dim. Purchased Sep 19, 2011, by Jan 2012, so dark cannot see the screen unless at night. Today Doesn't work.

Did you find this review helpful? Yes No

Order Date : 4/12/2012

Rating + 1 Lamp Delivery

Verypoor service, lamp took almost two weeks to get delivered when it was supoosed to get here in at least 5 days.

Did you find this review helpful? Yes No

Order Date : 8/3/2011


Do NOT buy a DLP lamp made by PROLITEX. You are buying complete garbage, and from reading other reviews you might even damage your TV set.

I had two Philips-brand DLP bulbs in my TV which each lasted 5,000+ hours (2-3 years of heavy use). For the third bulb I saved a few bucks (not many) and ordered from PROLITEX via Newegg. This bulb lasted MAYBE 200-250 hours tops. Dead. Done. Gone.

Imagine if you bought a 6,000-10,000 hour DLP bulb and it only lasted 200 hours.

You don't have to imagine! This is EXACTLY what you get by giving your money to PROLITEX.

Customer support? Nope. Refund? Nope. Replacement? You couldn't pay me to put another PROLITEX-made part into my expensive TV!

DO NOT BUY. And if you do then all I can say is "you were warned"- look at all of these one-star reviews!

Did you find this review helpful? Yes No

Order Date : 3/11/2012

Rating + 5 Fast

Shipping is faster than advertised.

Did you find this review helpful? Yes No

Order Date : 12/2/2011

Rating + 1 Newegg not included in this response

owners manual for TV states instructional paperwork for resetting timer is included in lamp box (was not there) and when contacting prolitex I felt I was interupting some young lady sitting in her living room watching kids and TV and only response for tech support was "we can refund money". Now mind you the lamp is in and my TV picture is flashing off every 30 seconds (cause timer needs resetting) 3 days later a human at panasonic picked up and helped but will not be ordering another Prolitex product
And Newegg still rocks !!

Did you find this review helpful? Yes No

newegg fan
Order Date : 12/2/2011

Rating + 1

do not order anything from Prolitex it's a fly by night worthless vendor who's customer service and support are we'll give you a refund in Iraqui slang 1 star is pushing it

Did you find this review helpful? Yes No

Order Date : 11/8/2011

Rating + 5 XL-5100 Replacement Lamp for projection TV

This lamp was easy to replace with the original, It arrived within a week from placing order, and was packeged properly for shipment (it was shipped FedEx). I was extremely pleased with this purchase. I researched the product at numerous sights and could purchase this item at a wide range of prices, but with mixed reviews. the price was competative, but not the cheapest. I am hoping to get atleast half the hours from this lamp, and I will be happy. I would recommend this purchase for your Sony KDS-R50XBR1 rear Projection HDTV.

Did you find this review helpful? Yes No

Order Date : 10/17/2011

Rating + 5 Had it in my hands and watching TV

I first thought what a price and then ordered it thinking it would be a week or so before I could fire my HDTV back up, but in 3 days I was back to watch my favs. Prolitex and Newegg!!

Did you find this review helpful? Yes No

Order Date : 8/24/2011

Rating + 1 Bad Deal

Product worked for 7 days the burned out. I have made several attempts to contact Prolitex with no response. NEWEGG will not get involved. I ordered from NEWEGG.COM, so why doesn't NEWEGG act as the intermediary to have this product replaced. Shame on you NEWEGG!

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: No


    We stick to the principle of Customers the Highest, Quality the vital, and we promise excellent prompt service to satisfy our customers. If any error in the information or damage after you purchase has been shipped, we all accept return or exchange.

    Refund Policy:
    Ordered by mistake, no longer requires the lamp or no satisfaction with the product due to the product condition, PROLITEX accepts merchandise return within 30 days from date on invoice for a full refund of the original product price. Customers will be given a refund within 3 business days of receiving your returned item. ALL PRODUCTS MUST BE RETURNED WITH ORIGINAL MANUFACTURERS' PACKAGING, INOICE AND ALL ACCESSORIES! Items returned not in manufacturers’ saleable condition will be charged a minimum 15% restocking fee.
    Note: If you have order the wrong item by your mistake or you no longer need the product by your own reason, all shipping and handing charges are not refundable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.