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Standard Return Policy
We stick to the principle of Customers the Highest, Quality the vital, and we promise excellent prompt service to satisfy our customers. If any error in the information or damage after you purchase has been shipped, we all accept return or exchange.
Ordered by mistake, no longer requires the lamp or no satisfaction with the product due to the product condition, PROLITEX accepts merchandise return within 30 days from date on invoice for a full refund of the original product price. Customers will be given a refund within 3 business days of receiving your returned item. ALL PRODUCTS MUST BE RETURNED WITH ORIGINAL MANUFACTURERS' PACKAGING, INOICE AND ALL ACCESSORIES! Items returned not in manufacturers’ saleable condition will be charged a minimum 15% restocking fee.
Note: If you have order the wrong item by your mistake or you no longer need the product by your own reason, all shipping and handing charges are not refundable.
Requesting a refund, replace or exchange must obtain a Return Maintain Authorization (RMA) number before you return any product to us. Please send your request to the Customer Service Department at firstname.lastname@example.org and the RMA No. will be sent back to you via email from the returns department. The RMA number should be printed on the original invoice only. All return products should be received within 10 business days from the day your RMA is issued. If the return lamps are not received in that time, the RMA will be closed and a new one must be requested. The shipper should be responsible for making sure the package is shipped safely to the recipient. We must receive all of the original packaging, invoices and all accessories! All boxes must be returned in the manner in which they were received.
Customer Service Department at email@example.com or call us @718-326-5363. We will respond within 24/5.
Office hour: Mon- Fri, 9AM to 5PM, US EST