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Seller#: 0UH8ISD1ALHZXW081

PSSL Pro Sound and Stage Lighting Seller Profile 888-220-3159 Email This SellerEmail This Seller  See all products from PSSL Pro Sound and Stage Lighting See all products from PSSL Pro Sound and Stage Lighting

For over 35 years, ProSound And Stage Lighting (or PSSL as we have become to be known as) has grown to one of the largest and most respected sources of professional audio and lighting equipment in the United States. We are located in Cypress, California - right down the road from Disneyland! Our goal at PSSL is to exceed our customer's expectations at every point of contact. To meet this goal we must provide excellent products and outstanding customer service, all at guaranteed low prices. Total customer satisfaction will always be our bottom line.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (34 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 24 Reviews
newegg
70%
Good Rating + 4 4 Reviews
newegg
12%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 4 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
kenn6miw
Order Date : 3/4/2014

Rating + 5 Super Fast, Packed Well

I received my order within 36 hours, amazing. They threw in a nice color catalog of what they carry. S/H was reasonable and worth it. The order was packed nice and tight and I am thrilled with the Behringer mixer I ordered. This outfit is a class act.

Did you find this review helpful? Yes No

teester
Order Date : 2/12/2014

Rating + 1 Passing used goods off as new

Crooks. I trade with newegg SO I DON'T HAVE TO DEAL WITH JERKS LIKE THIS!

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teester
Order Date : 2/12/2014

Rating + 1 Sent me a used/display item

This item clearly is a used product. It may have been a display model, I don't know but it LOOKED like the box had been opened and taped closed again. After I opened it up, I noticed the mounting bracket holes had marks on them indicating it had been used. The bottom of the brackets had scuff marks, again indicating it had been used.

I buy from Newegg BECAUSE OF THEIR ETHICS AND GREAT CUSTOMER SERVICE and return policy. Finding someone had tried to "get over" on me angered me as it should you.

So here I am with a used piece of equipment. How long was it used? How long will it last?

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teester
Order Date : 2/12/2014

Rating + 2 Sent me a used/display item

This item clearly is a used product. It may have been a display model, I don't know but it LOOKED like the box had been opened and taped closed again. After I opened it up, I noticed the mounting bracket holes had marks on them indicating it had been used. The bottom of the brackets had scuff marks, again indicating it had been used.

I buy from Newegg BECAUSE OF THEIR ETHICS AND GREAT CUSTOMER SERVICE and return policy. Finding someone had tried to "get over" on me angered me as it should you.

So here I am with a used piece of equipment. How long was it used? How long will it last? I'm sure it will be corrected but that doesn't fix the fact that I've had to take time to contact customer service, have to repackage and ship it back and a delay in the project.

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Les
Order Date : 11/23/2013

Rating + 5 Fender Jaguar

Fast shipment and delivery. Definitely would order again from them.

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troyolds
Order Date : 4/30/2013

Rating + 1 PSSL Pro Sound and Stage Lighting

product arrived on time. very excited to get my new mic. realized I'd ordered the wrong one. called to exchange and found that they do not exchange mics.

the mic I needed was $50 more than the one I purchased. But, rather than give them any more of my business I'd rather purchase elsewhere.

I market online and could have referred them a lot of business as my clients and students need audio equipment.

I believe Pssl should be a little more flexible especially with new clients.

1 out of 4 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/1/2013

Rating + 1 POOR SERVICE

no one returns call and shipping is unreliable.

2 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If you are not completely satisfied with your purchase from PSSL.com, simply return it to us within 30 days of the invoice date for a refund or exchange*.

    *Return And Exchange Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds: On bubble, haze or fog machines or lighting equipment. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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