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Seller#: 0UHOPTYVC3BQ1083A

Parts Highway Seller Profile 888-533-9119 Email This SellerEmail This Seller  See all products from Parts Highway See all products from Parts Highway

In the auto parts business since 1988 and selling online since 2003, our mission is to provide undoubtedly exceptional customer service through an employee culture that is fully conscious and responsive to customer needs, with a fundamental commitment to quality and value.

Our e-based customer support is available to answer questions, as well as alert customers with technical information that is crucial to their needs. With over 500,000 parts readily in stock, we can instantaneously ship and deliver parts with prompt and precise online service. This is along with our guarantee to selling only the highest quality parts that we would be confident enough to install in our own vehicles.

Through upholding a steadfast pledge to providing real support in any situation, we look forward to making our relationship with our customers a long and prosperous one. We know that customer needs rapidly change, so we have developed strategies that have enabled us to reorganize our services to adapt to those changing needs.

We have on-site customer service representatives that listen and offer suggestions as well as actionable information to satisfy the needs of those looking for parts, or those who may have concerns with existing parts. By being truly customer focused, our organization measures its success by overall customer approval.

We are excited to be selling on, and will be happy to respond quickly and professionally to any and all comments or questions from newegg customers. To contact us, please email or call us toll free at 888-533-9119 to speak to a live representative Monday-Friday, 9am through 5pm EST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (35 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 32 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/1/2014

Rating + 5 Excellent product

Easy to install and works better than the ones that came with the vehicle.

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Disillusioned buuyer
Order Date : 6/11/2013

Rating + 1 I need to find the correct part for you??

The seller shipped a part that was 4" too short. Once I pointed this out they requested me to search and supply a OEM part number.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 6/10/2013

Rating + 5 Superb service

The parts were in my hand very fast. They were more then 50% less (for the same parts) than any other place I could find. The struts are very high quality.

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Order Date : 2/22/2013

Rating + 5 2006 Saturn Vue Tailgate Struts

Structs were arrived very quickly and worked perfectly.

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Tony G
Order Date : 1/17/2013

Rating + 5 Dodge Ram Hood Supports

Awesome product, quick shipping !

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We accept returns for any reason within 30 days of purchase. Shipping charges are non-refundable. We reserve the right to charge a 10% restocking fee. When return occurs as a result of error in item description, or if customer contacted staff to confirm fitment information prior to buying, free return or exchange is provided. Return policy is voided if item is altered, painted, or changed in any way; we cannot accept returns of altered items. In addition to 30 day return allowance and any applicable manufacturer warranties, all sales are subject to replacement due to shipping damage, as well as a 1-year warranty against manufacturer's defects, fulfilled by Parts Highway.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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