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PartsAway Seller Profile 818-891-7571 Email This Seller See all products from PartsAway
PartsAway provides the do-it-yourself consumers with replacement parts needed to fix their major home appliances, KitchenAid small appliances, BOSCH Coffee Machine, Air Conditioner Systems, Heaters and other hardware. We have distribution centers that stocks more than two million parts available for Fas and Free Shipping. We also offer Expedited and 2nd Day Shipping options for customers who prefer faster than 3-5 Days estimated delivery Standard Free Shipping. With over 20 years parts distribution experience will do our best to help you to find the right part needed to fix your appliance. Our 15 years experience in appliance repair field is one of the many reasons to purchase from PartsAway
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If you are not satisfied with your purchase you may return it in the original packaging within 30 days of placing your order. All refunds are subject to evaluation and restocking fee.
No refunds or warranty claims will be issued for items without original factory packaging, missing components, used, installed, mishandled or tampered with in any way. Exceptions will be made only if the mistake occurred on our end.
Opened Electrical Parts including, but not limited to (Controls, Timers, and Switches), and Gas parts cannot be returned and do not qualify for refund. Exceptions will be made only if the mistake occurred on our end. We only sell new factory sealed parts for wholesale price and do not offer warranties. We do not resell installed electrical parts and previously used parts are disposable for us.
Partsaway has a strict duty to you, the consumer, to not sell you any Electrical or Gas Parts that has been used and or installed.
All defective items must be reported within 30 days of purchase date and sent back under the buyers expense for direct exchange only.
PartsAway will not ship two parts for single payment. However customer can expedite exchange process by purchasing same item from PartsAway and return defective one for 100% refund.
All defective item claims are subject to evaluation. Item will be examined by a specialist to determine and conclude its originality and usage. Factory numbers will be matched and compared. Items damaged due to improper installation will not be refunded.
Restocking and item value recovery fee.
All refund are subject to evaluation and a minimum 15% restocking. Restocking and recovery fee consist of packaging (label, box, padded envelope, packing slip), labor involved in processing refund, item resale value loss, and other costs associated with preparing your order for shipment and restocking.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.