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Petstruly.com Seller Profile 800-675-9963 Email This Seller See all products from Petstruly.com
Welcome to PetsTruly.com, online discount seller of animal health care products and supplies for dogs, cats, birds, ferrets, horses, and cattle at wholesale prices and boutique service.
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Standard Return Policy
• All returns must have a RMA number. No returns will be excepted without receiving prior return authorization. Please write your RMA number on the outside of the return box and on a note with your name and phone number inside the box. No returns will be accepted without an RMA number.
• Vaccines and other iced items are non-returnable.
• Returns are subject to a 20% restocking fee.
• Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. All returns will be inspected by our return specialist. Partial and/or damaged returns will not receive a full credit. Items damaged during return shipping will receive Partial or No Credit at the discretion of Petstruly.com.
• Shipping costs are refunded only when the return is the result of our error and the entire order is returned.
• Returned orders that were shipped free will be charged actual shipping costs.
• We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box. Petstruly.com cannot be responsible for lost or damaged packages.
• Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.