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Pettit Online Stores
Pettit Online Stores Seller Profile 888-372-4120 Email This Seller See all products from Pettit Online Stores
Pettit Online Stores is a one stop shop for all of your shopping needs. We currently carry Lawn and Garden Products, Christmas Trees and Decorations, Pet Supplies, and Sports and Ourdoor Products. Pettit Online Stores is a family owned business here to serve you our customer and provide you the best customer service possible. We strive to work with the best Manufacturers and Suppliers and try to achieve 1-2 day shipping times on all products.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Your refund will be calculated based on the purchase price along with a 15% restocking fee which is incurred by the supplier/ manufacturer. If you item included free shipping, our cost of shipping will be deducted from the refund along with the restocking fee.
To Obtain a Return Authorization Number (RA#) and shipping instructions to the correct shipping address, please email us at firstname.lastname@example.org. Packages that are returned without an RA # will incur additional fees.
Return shipping costs are the buyer’s responsibility, unless the item being returned is a result of our error. We recommend you send your prepaid return with a tracking number. We are not responsible for return packages that are lost or damaged by the return shipping company.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.