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Seller#: 0UHZRBI9OPJNXW34F

PlatinumMicro.com Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from PlatinumMicro.com See all products from PlatinumMicro.com

Platinummicro.com, established in 2000 and located in the heart of the San Fernando Valley, is a dedicated and reliable computer systems, components retailer and network consulting and Installation serving the needs of corporate professionals and home users alike. With a combined field experience of over 25 years, Platinummicro.com strives to provide its customers with the best selection in parts and services available to the computer consumer market. As a wholesale and computer show retailer, Platinummicro.com serves a wide array of customers from your typical home user to corporate professionals.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (256 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 117 Reviews
newegg
45%
Good Rating + 4 48 Reviews
newegg
19%
Average Rating + 3 19 Reviews
newegg
7%
Poor Rating + 2 22 Reviews
newegg
9%
Very Poor Rating + 1 50 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dom
Order Date : 4/23/2015

Rating + 5 Ordering experience

Although I received a USB2 compatible device instead of the USB2/3 compatible DVD writer I ordered, every opportunity was quickly given to me with a RMA for a refund. I decided to keep and use the USB2 writer since it is working fine. 5 Star ordering experience with PlatinumMicro.

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N/A
Order Date : 4/30/2015

Rating + 1 Avoid PlatinumMicro

Despite Newegg requesting cancellation of an order, and having over 24 hours to process the cancellation, this vendor proceeded to claim shipment and charge my credit card. No shipment or tracking information was ever provided by PlatinumMicro at the time the charge was posted to my CC. Terrible service...

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N/A
Order Date : 4/22/2015

Rating + 1 Shipping

ordered product 4/22 recv'd product 4/30.
No paperwork, open bag, no protective packaging, a blue-ray drive, also had a nice layer of dust on drive. Drive is very slow.

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Dakota
Order Date : 4/22/2015

Rating + 3 shipping

very slow shipping. not what i am used to from NewEgg. What a let down.

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frustrated customer
Order Date : 4/14/2015

Rating + 1

Ordered an ssd and received the wrong one late. Then I contacted customer service for a correction and the new ssd was not set to arrive as soon as possible since it is critical to my work. CUSTOMER SERVICE REP "NAT CHUN" was incredibly rude and disrespectful. I WILL NEVER ORDER FROM THEM AGAIN!!!

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ShoppingCarSlammer
Order Date : 4/10/2015

Rating + 1 Payment Processing.

Terrible. Took 5 days to process a single order.

1 out of 1 people found this review helpful. Did you? Yes No

Jeff B
Order Date : 4/2/2015

Rating + 4 Arrived in time

Correct item arrived in good condition and on time. Could have used more communication (no tracking ID until requested via email).

1 out of 1 people found this review helpful. Did you? Yes No

Gehn
Order Date : 4/7/2015

Rating + 3 Decent but not great.

Ok to start with. I did research some of the comments before deciding whether or not to use this company through Newegg. Here are my thoughts so far. A number of comments indicated that they did not receive their tracking numbers. This is true. The tracking number does not [always] show up on Newegg. I had to call the company to get mine. However to be fair, the company picked up right away and minutes later I had my tracking number. The item did take a few days to process but again to be fair, to pay for the item I was using Paypal credit and sometimes items take awhile to process. As soon as it cleared it seemed it was on its way. This leads me to the only big issue I do have with you guys. If you ship it with one company, pick a shipping plan that allows you to stay with that one company the whole way. Id pay extra for this little bit. The problem is if the shipping starts with UPS and ends with USPS, the minute that hand off occurs the tracking number is no longer valid and you can

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/7/2015

Rating + 1 Terrible Experience

Platinum Micro not only shipped the wrong item but refused to respond to my request for a RMA. Newegg then submitted a RMA on my behalf and I waited over a week for a response and still nothing. Newegg decided to issue me a refund based on the information they had, while I certainly appreciate Newegg's response, I'm disappointed they continue to host shady companies like this on their website. Fighting for two weeks to get back $35 is not the way I want to spend my free time.

1 out of 1 people found this review helpful. Did you? Yes No

Terry
Order Date : 3/24/2015

Rating + 1 Apology not accepted

PlatinumMicro placed an add to include Nero12 and Sata cables with purchase of a LG BD-Rom. I called them after I received my shipment which included a Trial Version for Nero12 and an old style 4-pin power Y, Not Sata. I was told that they made a mistake on the listing and refused to make good on it for the Nero12 disk. As far as the power cable, they said that the Sata ones were out of stock and they MIGHT come in in about 4 to 6 weeks. Completely unacceptable. Buyer Beware.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:



    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342



    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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