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Seller#: 0UHZRBI9OPJNXW34F

PlatinumMicro.com Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from PlatinumMicro.com See all products from PlatinumMicro.com

Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (902 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 554 Reviews
newegg
61%
Good Rating + 4 123 Reviews
newegg
14%
Average Rating + 3 52 Reviews
newegg
6%
Poor Rating + 2 48 Reviews
newegg
5%
Very Poor Rating + 1 125 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 2/5/2016

Rating + 1 Slow shipping

Takes at least a week to ship something as simple as a SSD drive.

1 out of 1 people found this review helpful. Did you? Yes No

Steven A.
Order Date : 2/5/2016

Rating + 1 Not impressed at all so far, ordered 5 days ago still has not shipped...

Thus far I have not been impressed with the seller. I ordered my hard drive on Feb 5th, I e-mailed the vendor on the 7th asking when my order would be shipped, they replied the next day saying that the order would be shipped that day. A UPS shipping label was created so I received a tracking number, but as of the 10th the item still has not been shipped.

5 days after placing the order and my item still has not shipped. Not impressed....

I'll update this review with progress.

2 out of 2 people found this review helpful. Did you? Yes No

Ben P.
Order Date : 1/28/2016

Rating + 5 good seller. newegg is who doesn't upload the tracking info... not platinum micro

exchanged a few emails with platinum micro this evening.... I noticed several reviews complaining about lack of tracking information being attached. as it turns out newegg always gets the tracking info, but fails to attach it to the order status, which is driving a lot of customers crazy, not to mention they are becoming paranoid to make repeat purchases from platinum micro.

I had a great experience from platinum micro, the product arrived on time and packaging was in excellent condition. i would buy from them again... BUT wish newegg would step up their game in attaching tracking info.

1 out of 2 people found this review helpful. Did you? Yes No

Douglas K.
Order Date : 1/28/2016

Rating + 5 Great seller. Fast shipping and NEW product was well packaged. Nothing more to say.

I have noted PlatinumMicro as as great seller for personal future reference.

0 out of 1 people found this review helpful. Did you? Yes No

Dana S.
Order Date : 1/28/2016

Rating + 1 Does not ship as advertised

Item should have arrived already and by tracking it has not even shipped have the post office number for 3 days but they have not given to them. Trying to cancel.

2 out of 2 people found this review helpful. Did you? Yes No

Jay K.
Order Date : 1/30/2016

Rating + 1 Five days later, item still hasn't shipped.

Don't bother ordering directly from this outfit, shouldn't even be listed with Newegg. Ordered and paid for my drive on 1/30/16. It's now 9 PM on 2/4/16 and my order hasn't even shipped.

2 out of 2 people found this review helpful. Did you? Yes No

Kevin S.
Order Date : 1/24/2016

Rating + 1 Terrible Customer Service

Drive sent with a faulty SATA connector (data and power) where only bare wires were visible. When seller was contacted I was told "We do not accept returns on any damage item. We shipped your item in a good condition. Please contact LG for manufacturer warranty." Which is totally not true as it came with the faulty connector. So now I have to go through LG for an item I got faulty. In addition the item did not come with any of the manuals, product inserts, or boxes that normally come with items. It came wrapped in a generic shipping sleeve in a box. Do not buy anything from this seller.

1 out of 1 people found this review helpful. Did you? Yes No

Shawn R.
Order Date : 1/23/2016

Rating + 5 Quick and easy

They responded quick requesting the tracking number, got the order fast, very good overall!

Did you find this review helpful? Yes No

Sara M.
Order Date : 1/18/2016

Rating + 5 Good delivery time and had tracking # quickly

I placed my order from Newegg and this my Samsun SSD went third party. I received a tracking number in short order and was able to see where the drive was anytime I wanted. I also received an email from PlatinumMicro giving confirmation of the order before I was charged.

Did you find this review helpful? Yes No

Matthew G.
Order Date : 1/22/2016

Rating + 1 EXTREMELY SLOW SHIPPING

Ordered SSD 01/22/16 didn't get processed until 01/25/16.
The order was then shipped at 1/25/16 5:58 PM!!
The shipping was via "UPS MI" , not normal UPS,Fedex, or USPS. 5 - 7 days.
UPS MI has the WORST package tracking, my package has been in my city for 3 days, and I still DON'T have it!!
I've never had such a bad shipping experience with NewEgg ever before.
I hope I get my package soon...

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:



    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342



    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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