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Seller#: 0UHZRBI9OPJNXW34F Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from See all products from, established in 2000 and located in the heart of the San Fernando Valley, is a dedicated and reliable computer systems, components retailer and network consulting and Installation serving the needs of corporate professionals and home users alike. With a combined field experience of over 25 years, strives to provide its customers with the best selection in parts and services available to the computer consumer market. As a wholesale and computer show retailer, serves a wide array of customers from your typical home user to corporate professionals.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (521 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 304 Reviews
Good Rating + 4 86 Reviews
Average Rating + 3 29 Reviews
Poor Rating + 2 30 Reviews
Very Poor Rating + 1 72 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/17/2015

Rating + 3 Not bad

Package was sent USPS which I'm not a big fan of but it was within 5 business days.

Did you find this review helpful? Yes No

Order Date : 9/13/2015

Rating + 5 Thank you

I had misread the tracking details and it appeared the product hadn't shipped after 3 days. I emailed the seller and they quickly responded. I was able to track. Product received timely. Seller responded timely. Product carefully packed and in working order. Very satisfied with the transaction.

Did you find this review helpful? Yes No

Order Date : 8/7/2015

Rating + 5 No worries.

Seller was great! I was a little worried when I read some of the other reviews, but I didn't have any problems at all. I found the product cheaper and the seller did the return without any problems. Very professional. Maybe there were issues with customer service, but they seem fixed. Would definitely do business with again!
Seller Response:Thank you for your purchase and your feedback. Yes, we are definitely striving to make improvements. Please shop with us again. Thank you.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/9/2015

Rating + 1 Pay Attention

mailing a package thru UPS and have it deliver said item is much different then mailing UPS to have USPS deliver item. Let me help you Platinum MIcro, I will never do business with you ever, which means Newegg loses as well! If you cant get facts straight I don't want anything to do with you. As I stated in my email to you " using USPS to deliver packages is like me going to a daycare to find a management team " to run my business. It's your business you're ruining not mine. Newegg you would be wise to not work thru, since they are not willing to listen to it's customer. I don't know how the rest of your customers feel about USPS but I for one wouldn't tell my customers I'm sending your package via UPS then turn later to tell them the final courier will be USPS. Here is the issue...Tracking with UPS works, Tracking thru UPS to USPS isn't possible..and therefore loss of my product is very possible.
Seller Response:Ordered on a Monday and delivered on Saturday, Customer selected standard shipping service. 4-6 business days from CA to TN. tracking number: 92748926998177513030917832 Track here:

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 8/11/2015

Rating + 1 Nope Nope Nope, slow shipping

SLOOOW shipping and shipping from all the way across the country in California. If you live anywhere other than West Cost expect 1.5 weeks for delivery. Made this order Tuesday, it says it hasn't shipped out until today (Thursday). Hopefully they sent the right items and it isn't all busted up. Prices aren't even cheaper than neweggs. Definitely not worth it.
Seller Response:5 business days from CA to NC, tracking number: 1ZY349494271318871 Track here:

1 out of 2 people found this review helpful. Did you? Yes No

Brian Weinhold
Order Date : 7/12/2015

Rating + 1 Terrible customer service

So sour about this transaction. I received horrible customer service from this marketplace seller (Platinum Micro) AND Newegg. I reached out to Newegg and the marketplace seller but neither cared. The marketplace seller wouldn't even respond. Newegg only responded with a "canned email." No real follow up. This was a joke. I would give this ZERO eggs but it won't let me. I will never do biz with Platinum Micro again and I have already avoided Newegg when they would have been the best option.

3 out of 3 people found this review helpful. Did you? Yes No

Bill W.
Order Date : 7/26/2015

Rating + 1 Slow getting it shipped - guess it wasn't in stock.

I ordered an SSD from these guys on 7/26 (with free shipping) and still don't have a tracking number on 7/30. In that same window of time, I ordered 2 SSD's from Newegg directly on 7/28 (also free shipping) and it arrived yesterday on 7/29. Don't deal with these 3rd party companies. Newegg: you need to go back to the model where YOU sell everything. This just sucks. Tried to rate it ZERO eggs but I am forced to give them a 1-egg minimum. They don't deserve it.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 7/5/2015

Rating + 5 Good 3rd Party Seller

Took a couple days to process the order but shipping was fast and the product was exactly what I expected it to be.

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Order Date : 6/27/2015

Rating + 1 Not happy with 3rd party vendor model

In the past I ordered thing from Newegg and they were shipped by Newegg and the warranty was covered by newegg. Recently I ordered the evo 850 ssd from newegg and the just pass the order on to another vendor and after the fact tell me that if I need to return the drive for any warranty related issue I have to deal with some 3rd party vendor. It is unfortunate because I will not deal with newegg any longer if this is their new model. I buy from newegg because in the past I knew if anything broke I had the security of knowing I could return it to newegg, the newegg would still be around, that my purcahse records were in one place. I will not order anything else from newegg if they are simply going to broker a deal and pass me on to some other vendor.

5 out of 5 people found this review helpful. Did you? Yes No

Order Date : 7/13/2015

Rating + 5 evo850 500GB

great service

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:

    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342

    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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