Skip to: | | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home > 
Review Center > 
Seller#: 0UHZRBI9OPJNXW34F Seller Profile 818-505-6853 Email This SellerEmail This Seller  See all products from See all products from

Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2,226 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,519 Reviews
Good Rating + 4 320 Reviews
Average Rating + 3 119 Reviews
Poor Rating + 2 69 Reviews
Very Poor Rating + 1 199 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Order Date : 10/14/2016

Rating + 5 Wow, that was quick!

- Would you recommend this seller to other people? Yes.
- What should other customers know about this seller? They ship via USPS and have some kind of pickup service from their storage facility. May add on a day.
- Was the product shipped fast and packed properly? Very much so! Ordered on Friday, got it Monday (Store in CA as am I).
- Did you receive good service from this seller when you contact them? No need to contact them.

Item was low priced and showed up quickly.

Did you find this review helpful? Yes No

Order Date : 10/6/2016

Rating + 5 Recommended seller, with caveats

Items arrived when expected, securely packaged (inexpensive/unbreakable). I wasn't in a hurry to receive them, and thanks to earlier Newegg reviews, I knew a useful tracking number probably wouldn't be provided. If you want a high-value item shipped expeditiously, and would like to keep track of its location en route, I'd suggest going with a different seller; otherwise Platinum Micro gets the job done.

Did you find this review helpful? Yes No

John L.
Order Date : 9/29/2016

Rating + 5 TOSHIBA DT01ACA200 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

Had some issues with a slow delivery (at no fault of Took a few emails to get my concern across but the PlatinumMicro representative offered to refund the cost if the drive did not arrive at the 2 week mark. The drive arrived before then. scores the full "5 Eggs" because they provided as directed. Great work

Did you find this review helpful? Yes No

Order Date : 8/19/2016

Rating + 5 DOA

Great Recovery time once I sent the product back!

Did you find this review helpful? Yes No

Caleb H.
Order Date : 9/17/2016

Rating + 2 Messed up my shipping address

Package couldn't be delivered, was returned, and refunded.

When I called the seller, I was connected with a representative almost immediately and they quickly issued me a refund, which I did appreciate. No issues here at all.

I ordered a ARCTIC Freezer Xtreme Rev. 2 CPU Cooler along with components to build two systems, and upgrade two others. This seller took longer than any other seller to charge my credit card and to actually ship my order out. Then, I received everything else I ordered in the same purchase, except the CPU cooler from this seller. They shipped it UPS SurePost, and when it was handed over to the USPS for final delivery the USPS was unable to deliver the package as addressed. The USPS returned the shipment the moment there was an issue; as is the USPS way.

I ordered the CPU cooler as an upgrade to one of my systems, along with several other components. Because it was addressed poorly and returned, I ordered the cooler again (this time from a different E-commerce site). Unfortunately this has delayed me completing my build for more than a week. So for now I just get to look at the parts that will someday make an awesome system as they sit on a table unused. And that makes me a sad panda.

Did you find this review helpful? Yes No

Benjamin J.
Order Date : 8/14/2016

Rating + 1 Dissatisfied

No. I would not recommend. I ordered the product on Monday night. It was not shipped until a day after the other products were shipped and it did not arrive until the Monday after the other products I ordered. This caused my computer build to be delayed by a week.
Seller Response:Order date: 08/15/2016 12:21:18
Shipment date: 08-16-16

We are shipping from California to IL

it takes 4-5 business days for the package to be delivered

Thank you.

Did you find this review helpful? Yes No

Victor P.
Order Date : 8/1/2016

Rating + 2 Wrong connectors

It was not made clear to me that the product came in two forms with different connectors connecting to different controllers. As a consequence I accidentally ordered the wrong kind. They have allowed me to return them (at a 10% restocking charge) but have not facilitated getting replacements. So technically their behavior has been correct, but nevertheless it's been a very frustrating experience for me.
Seller Response:Exchanges can only be made for the exact same item ordered.

Did you find this review helpful? Yes No

Iskandar H.
Order Date : 8/21/2016

Rating + 1 No communications, a message from Newegg saying it was shipped, but NO TRACKING NUMBER. I use a mail forwarding service and must have a tracking number.

In in the future I must be more careful not to use 3rd part vendors through Newegg or stop using Newegg altogether. I've never not had a tracking number when an item's been shipped. Either the vendor saving money by not getting tracking (big mistake for orders in the hundreds of dollars) or then poorly managed. Either way won't do business with them again.
Seller Response:Tracking information is available for you to view in your order history.

2 out of 3 people found this review helpful. Did you? Yes No

Samuel J.
Order Date : 8/10/2016

Rating + 5 Excellent Service

Fast shipping, will buy again. Thanks!

Did you find this review helpful? Yes No

Order Date : 7/28/2016

Rating + 4

Ordered a hard drive from The moisture barrier bag for the hard drive had a small puncture in it, like somebody stabbed it. It wasn't damaged during shipping since the package was completely stuffed. Other that that, the order was just fine.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All products sold by Platinum Micro Inc. are brand new and carry the manufacturers full warranty.

    All products advertised as BULK or OEM are brand new and carry the manufacturers full warranty.

    "BULK" and "OEM" items do not come in a retail type of packaging, do not include hardware, accessories, cables, software, or literature. Unless otherwise noted.

    All products are shipped to the customer the exact same way that we receive them from the manufacturer.

    We do not accept returns on any item that have physical damage. The customer will have to file a warranty claim directly with the manufacturer.

    We do not accept returns on any Hard Drives, Solid State Drives, or Optical Drives that have damaged SATA connectors. The customer will have to file a warranty claim directly with the manufacturer.

    We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.

    Platinum Micro, Inc. offers a 30 day return/exchange policy, unless otherwise noted. The return/exchange policy begins on the customers purchase date.

    No returns or exchanges will be accepted after 30 days.

    Noted: Sales of Software, Thermal Compound, Thermal Paste, Thermal Grease, Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink, and items manufactured by Shuttle Computer Group are considered final. No returns, exchanges, or refunds. Please contact the manufacturer for warranty services.

    There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.

    Shipping costs is non-refundable.

    Product exchanges can be accepted for defective items, the same exact item only. Product returns can be accepted for defective items only. Product returns for non-defective items will incur a 15% re-stocking fee, deducted from the refund amount.

    Platinum Micro, Inc. does not offer "Advanced Replacement" for the exchange of defective merchandise.

    Platinum Micro, Inc. does not pay the return shipping costs for defective merchandise.

    We are not responsible for product defects, because we do not manufacture the products we sell. Platinum Micro, Inc. will pay for shipping "Back to the customer" for exchange of defective items.

    All returns and exchanges must be accompanied with a Return Merchandise Authorization number (RMA number). Please contact us for a RMA number prior to sending your package. Platinum Micro, Inc. will not accept packages without prior authorization and a RMA number.

    Send return / exchange packages to:

    Platinum Micro Inc.
    Attn: (RMA Number)
    15815 Monte St.
    Ste. #F103
    Sylmar, CA 91342

    RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after the RMA number has been issued. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled.

    All packages being shipped to Platinum Micro, Inc. must have a valid tracking number that is with a major courier such as UPS, FEDEX, or USPS.

    RMA processing time is 5-7 business days once the package has been received.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.