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Seller#: 0UH8ISD11U4UV1EC0

PlayMusic123 Seller Profile 888-285-5308 Email This SellerEmail This Seller  See all products from PlayMusic123 See all products from PlayMusic123

Monday to Friday from 9:00 AM to 7:00 PM PST Saturday and Sunday we are closed.

Thank you for visiting PlayMusic123!

Our company was founded on September of the 2003 in Los Angeles, CA. Since then, we have successfully shipped more than 350,000 orders. Whether you are looking for guitars, basses, violins, cellos, wind instruments, band instruments, microphones, accordions, speakers or any other musical instrument, we have exactly what you are looking for. Our Mission is to offer the best prices and selection on musical instruments along with an excellent customer service.

For PlayMusic123 Excellence is not a quality is an obligation, we pride ourselves in bringing you these quality products at great low prices and service.

What makes us different from the rest?

We are music lovers, but customer listeners as well. We share the customer first mentality which has allowed for the success we’ve had. Our commitment of providing the best customer experience makes us who we are.

Unlike many other companies, we stock our own inventory and are able to provide accurate and prompt service.

Our broad knowledge in the music business, for over 20 years now, has allowed us to accommodate customers all over the globe. PlayMusic123 ships internationally.

When you purchase from PlayMusic123, you are getting exclusively Brand New products for pennies on the dollar. We never sell seconds nor do we sell defective or used products.

Why shop at PlayMusic123?

Two simple words. LOW PRICES! Let's face it, everybody wants a bargain and our purpose is to give it to you. Our ability to source products allows us the opportunity to pass huge savings to our customers. We sell musical instruments found in retail stores for up to 70% off.

In addition to our low prices, we have built a stellar reputation for speed, quality, and superb customer service. PlayMusic123 is now privileged to have a great customer base and an AMAZING inventory of Musical instruments.

Everyday Low Price Guarantee
100% Satisfaction Guarantee
45 Days Satisfaction Guarantee

All of our products are available for a limited time and sell out quickly. So come visit us often to check out our latest specials and price reductions.

If you aren't sure what you need, or cannot find what you're looking for, please contact customer support and we'll be happy to answer any of your questions.

We thank you for visiting these pages and we expect that your visit in our store can be the best possible experience.

For any questions or queries, please email us at Sales@PlayMusic123.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (43 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 26 Reviews
newegg
61%
Good Rating + 4 3 Reviews
newegg
7%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 13 Reviews
newegg
30%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Spearol
Order Date : 9/27/2013

Rating + 5 Love this company!

I sent these guys a note from the Newegg website and they called me on the phone immediately. I had made a mistake, but the guy was super nice. I just can't believe he called me when he knew that it was my mistake. Wow! I will make a point to use this company from now on.

Did you find this review helpful? Yes No

JRW
Order Date : 12/7/2012

Rating + 1 PlayMusic 123 Review

Avoid this company at all costs, I ordered on Dec. 7th and after several emails was informed my package was lost. On Dec, 18th I was offered a replacement or refund. After asking for a replacement I did not receive a reply. I sent several more emails that went unanswered and finally on December 29th I was told that they had already issued a refund. Strange thing is that I'm still waiting on my refund. I've read several other reviews that seem to indicate the same type problem. BUYER BEWARE.

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Disappointed Shopper
Order Date : 11/26/2012

Rating + 1 Worst Shipping Ever!

Ordered my 5 year old's first electric guitar, which was to be a special gift from Santa this year! He has been asking for one and I couldn't wait for him to be surprised.

Well, imagine my surprise when we come back from the supermarket one day and there on our front porch is the electric guitar! It had been shipped to us with NO OUTER CARTON. It was the regular manufacturer box, with the artwork and pictures of the guitar all over it.

My son was happy to see a guitar sitting in front of our house, but I was mortified because it could not be a Christmas present now!

This was a very irresponsible way to ship the item for a number of reasons.

1. Items should be shipped with some sort of outer carton for protection.

2. Everyone in the world can see what it is. Since it was left on my doorstep while I was not home, it is just screaming to be stolen!

3. Somebody at this company should have realized that at Christmas time, they were potentially ruining a surprise for a child.
Seller Response:All items we sell are shipped inside a corrugated box for protection. Fedex damaged the item you received and they removed the outer box upon delivery. None of the contents were damage but the driver discarded the packaging. We have filed a claim with FedEx for such incident.

0 out of 1 people found this review helpful. Did you? Yes No

Seth
Order Date : 3/20/2012

Rating + 1 Unsatisfying Experience

I was suggested AT2020 microphone by a friend which I promptly bought at this store. Unfortunately the product page was improperly labeled and offered almost nothing in the way of technical specs, so there was no way to tell whether it was the XML or USB model before actually receiving the item. When it arrived I discovered that it was the wrong connection type. When I tried to get a refund however they refused to take any responsibility responsibility even when I pointed out that they didn't label the item properly. After a few days without success I was feeling pretty ripped off but to top it all off they wouldn't even send the microphone back.

I lost over $100 and I don't even have a microphone that I could have given to someone who would have actually used it. As said in the title, it was a very unsatisfying experience
Seller Response:We are very sorry for any inconvenience. This Microphone is available in 2 versions, USB and XML, the listing is not label incorrectly you simply ordered the wrong item and avoid responsibility. We have issued a full refund including shipping costs.

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ovil
Order Date : 3/30/2012

Rating + 5 Thanks

Great item and fast shipping

Did you find this review helpful? Yes No

Lisa Greaves
Order Date : 3/14/2012

Rating + 1 PlayMusic123 UPDATE

PlayMusic123 feedback response: "Seller Response:Dear Customer, We apologize for any misunderstanding. All our 3/4 cellos cases did not have wheels as pictured, they were placed as OUT OF STOCK and that is the reason you were informed they were out of stock. Your order has been canceled and refunded. We apologize for any inconvenience."

I have been told twice that my refund was issued and I still have not gotten my money back!! Tired of the run around!

2 out of 2 people found this review helpful. Did you? Yes No

lldumm
Order Date : 3/30/2012

Rating + 5 Excellent Product and service

The quality was bigger than the price, & the picture as seen with the case showed the item I received...I love it

Did you find this review helpful? Yes No

Paul
Order Date : 3/30/2012

Rating + 5 Great Service

All OK. Thanks

Did you find this review helpful? Yes No

Lisa Greaves
Order Date : 3/14/2012

Rating + 1 PlayMusic123

Emailed to see where the case was after days of waiting for the tracking info to update after no response I called, was told by Manuel they were out of stock and my money would be refunded and should be back in my account in 2-3 days. That was 7 days ago, still no refund. Got an email the day after I called in response to the one I sent saying that the cases didn't have wheels as pictured so they were inspecting them and would ship them within 24-48 hours. I found it rather shady that I got two different stories and an email saying the case would ship the day after I was told I'd get a refund. No case, no refund. I'm one very, very unhappy customer.
Seller Response:Dear Customer, We apologize for any misunderstanding. All our 3/4 cellos cases did not have wheels as pictured, they were placed as OUT OF STOCK and that is the reason you were informed they were out of stock. Your order has been canceled and refunded. We apologize for any inconvenience.

1 out of 1 people found this review helpful. Did you? Yes No

July
Order Date : 2/21/2012

Rating + 5 Selling items don't have to ship (UPDATE)

The refund process was completed, at the end it was good, seller kept in contact by mail during all refund process. I still consider to buy at playmusic123.com in my future orders.

The refund process was fast after they know really what happened, the shipping status added more confuse to my order. But I'm satisfied now.

Honest seller.

Thanks,
Julio S.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We guarantee that all our items are as described and 100% customer satisfaction guaranteed.

    Refund: If a refund is desired, please contact us at sales@PlayMusic123.com to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses.

    Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. All returns that are eligible for credit are subject to a 20% restocking fee. PlayMusic123.com will issue credit upon approval of returned merchandise excluding restocking fee. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund.

    Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used". If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing.

    Shipping Damage: PlayMusic123.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:

    1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.

    2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email at Sales@PlayMusic123.com. Include order number and your purchase order number as well as a description of the damage.

    3) PlayMusic123.com will replace the shipment at no additional cost after PlayMusic123.com has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.

    Note: PlayMusic123.com will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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