PlayMusic123 Seller Profile
888-285-5308
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Review Summary
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| Excellent |
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24 Reviews |
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| Good |
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3 Reviews |
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| Average |
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0 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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13 Reviews |
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| Reviewer | Seller Review |
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1/1/2013 8:48:37 AM
Avoid this company at all costs, I ordered on Dec. 7th and after several emails was informed my package was lost. On Dec, 18th I was offered a replacement or refund. After asking for a replacement I did not receive a reply. I sent several more emails that went unanswered and finally on December 29th I was told that they had already issued a refund. Strange thing is that I'm still waiting on my refund. I've read several other reviews that seem to indicate the same type problem. BUYER BEWARE.
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12/17/2012 5:12:32 AM
Ordered my 5 year old's first electric guitar, which was to be a special gift from Santa this year! He has been asking for one and I couldn't wait for him to be surprised.
Well, imagine my surprise when we come back from the supermarket one day and there on our front porch is the electric guitar! It had been shipped to us with NO OUTER CARTON. It was the regular manufacturer box, with the artwork and pictures of the guitar all over it. My son was happy to see a guitar sitting in front of our house, but I was mortified because it could not be a Christmas present now! This was a very irresponsible way to ship the item for a number of reasons. 1. Items should be shipped with some sort of outer carton for protection. 2. Everyone in the world can see what it is. Since it was left on my doorstep while I was not home, it is just screaming to be stolen! 3. Somebody at this company should have realized that at Christmas time, they were potentially ruining a surprise for a child.
Seller Response:All items we sell are shipped inside a corrugated box for protection. Fedex damaged the item you received and they removed the outer box upon delivery. None of the contents were damage but the driver discarded the packaging. We have filed a claim with FedEx for such incident.
0 out of 1 people found this review helpful.
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12/14/2012 12:34:22 AM
I was suggested AT2020 microphone by a friend which I promptly bought at this store. Unfortunately the product page was improperly labeled and offered almost nothing in the way of technical specs, so there was no way to tell whether it was the XML or USB model before actually receiving the item. When it arrived I discovered that it was the wrong connection type. When I tried to get a refund however they refused to take any responsibility responsibility even when I pointed out that they didn't label the item properly. After a few days without success I was feeling pretty ripped off but to top it all off they wouldn't even send the microphone back.
I lost over $100 and I don't even have a microphone that I could have given to someone who would have actually used it. As said in the title, it was a very unsatisfying experience
Seller Response:We are very sorry for any inconvenience. This Microphone is available in 2 versions, USB and XML, the listing is not label incorrectly you simply ordered the wrong item and avoid responsibility. We have issued a full refund including shipping costs.
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4/13/2012 7:19:43 PM
Great item and fast shipping
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4/12/2012 8:49:08 PM
PlayMusic123 feedback response: "Seller Response:Dear Customer, We apologize for any misunderstanding. All our 3/4 cellos cases did not have wheels as pictured, they were placed as OUT OF STOCK and that is the reason you were informed they were out of stock. Your order has been canceled and refunded. We apologize for any inconvenience."
I have been told twice that my refund was issued and I still have not gotten my money back!! Tired of the run around!
2 out of 2 people found this review helpful.
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4/2/2012 5:43:30 PM
The quality was bigger than the price, & the picture as seen with the case showed the item I received...I love it
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4/2/2012 5:42:04 PM
All OK. Thanks
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3/28/2012 7:10:02 PM
Emailed to see where the case was after days of waiting for the tracking info to update after no response I called, was told by Manuel they were out of stock and my money would be refunded and should be back in my account in 2-3 days. That was 7 days ago, still no refund. Got an email the day after I called in response to the one I sent saying that the cases didn't have wheels as pictured so they were inspecting them and would ship them within 24-48 hours. I found it rather shady that I got two different stories and an email saying the case would ship the day after I was told I'd get a refund. No case, no refund. I'm one very, very unhappy customer.
Seller Response:Dear Customer, We apologize for any misunderstanding. All our 3/4 cellos cases did not have wheels as pictured, they were placed as OUT OF STOCK and that is the reason you were informed they were out of stock. Your order has been canceled and refunded. We apologize for any inconvenience.
1 out of 1 people found this review helpful.
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3/12/2012 7:07:44 PM
The refund process was completed, at the end it was good, seller kept in contact by mail during all refund process. I still consider to buy at playmusic123.com in my future orders.
The refund process was fast after they know really what happened, the shipping status added more confuse to my order. But I'm satisfied now. Honest seller. Thanks, Julio S.
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3/8/2012 6:53:10 PM
Be carefully about buying at playmusic123, my item never was shipped to me and I had called, and called and cannot have my money back.
it's a pain getting your money back. I'm still waiting for.
Seller Response:We apologize for any inconvenience. The special color you requested was out of stock. We issued the cancellation immediately, keep in mind that CC transactions are not handle by our company and we are sorry for any delays. We have sent you an email with the confirmation of your refund by NewEgg.
2 out of 2 people found this review helpful.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- We guarantee that all our items are as described and 100% customer satisfaction guaranteed.
Refund: If a refund is desired, please contact us at sales@PlayMusic123.com to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses.
Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. All returns that are eligible for credit are subject to a 20% restocking fee. PlayMusic123.com will issue credit upon approval of returned merchandise excluding restocking fee. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund.
Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used". If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing.
Shipping Damage: PlayMusic123.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email at Sales@PlayMusic123.com. Include order number and your purchase order number as well as a description of the damage.
3) PlayMusic123.com will replace the shipment at no additional cost after PlayMusic123.com has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
Note: PlayMusic123.com will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.
- Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit.
If you need to return an item: Please contact us at 1-888-285-5308 or email us at sales@playmusic123.com to receive a Return Authorization Number (RAN), after arrival and inspection your corresponding refund will be process, please allow 10-15 business days for the refund appear in your bank statement, this time can very depending your bank policies.
