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Seller#: 0UH8ISD1HCCVVD974

Playground Music Seller Profile 888-720-6874EXT1 Email This SellerEmail This Seller  See all products from Playground Music See all products from Playground Music

Monday – Thursday (10:00 AM – 8:00 PM CST) / Friday (10:00 AM – 7:00 PM CST) / Saturday (9:00 AM – 6:00 PM CST)

Playground Music has been in business since 1961. We sell guitars, amplifiers, drums, keyboards and pianos, audio and sound gear and all types of musical accessories. Our mission is to provide quality musical instruments and accessories with top notch service to musicians of all levels. We have product experts on staff to advise you and dedicated account reps to insure that your purchase is handles in a professional and timely manner. You can reach us toll free by phone: 888 720 6874 ext. 1

We are authorized dealers of hundreds of manufacturer's products including: Taylor Guitars, Yamaha, Ibanez, and Fender Guitars, Basses and Amps; Casio, Tama, Ludwig, and Pearl drums; We also carry all types of band instruments from the major quality brands.

For complete company information and history please visit http://www.PlaygroundMusicCenter.com
Facebook: www.facebook.com/PlaygroundPC

You can contact our corporate offices at:
800-578-4641 or 888-720-6874 ext. 1 for Internet Sales

Our main warehouse and showroom is located at:
99 Eglin Parkway NE #1B
Fort Walton Beach, FL 32548

Our Panama City Store is located at:
27 Harrison Ave
Panama City, FL 32401

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 17 Reviews
newegg
80%
Good Rating + 4 1 Reviews
newegg
5%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
10%
Very Poor Rating + 1 1 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
bob
Order Date : 10/21/2014

Rating + 5 guitarman

I Purchased an American standard Stratocaster and spoke with Scott Leonard from Playground Music and he assured me of the product and after I placed the order Scott called me to confirm. I received the guitar on a Saturday after only five days from order and the instrument came in a brand new sealed fender box and the guitar which has a great Fender case is a thing of beauty. I also placed an order for an amp that they do not stock and Scott special ordered it for me. If any one is looking to purchase from these guys you can rest assured you are dealing with an outstanding company and I will not hesitate to buy from them again. Thanks Scott and Playground Music. It was a pleasure.!!

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Whipman
Order Date : 1/14/2013

Rating + 5 Another Smooth Deal!

My second purchase with Playgroud Music and it went smooth. Phoned and spoke again with Scott for re-assurance. Good dude! Got another Fender amp on my doorstep in an eyeblink! It's all good.. Got my business!

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Whipman
Order Date : 1/12/2013

Rating + 5 No Problem Here!

I was a little concerned shopping outside of newegg with a marketplace vendor but Playground Music were pro's all the way. Spoke with Scott on the phone and was reassured it was all good! My Fender amp arrived quickly and in great shape! I'd definitely buy from them again!

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JL
Order Date : 11/20/2012

Rating + 1 Bad Service

Bought a Fender Amp for my daughter for Christmas. It did not work when opened. Emailed and called this company left multiple voice messages and got no response. Had to go to the manufacturer to get it fixed. Will never buy from this company again.

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N/A
Order Date : 12/18/2012

Rating + 5 Good qualitiy item

Received the guitar very fast in time for the holidays. Contaced Playground Music and they were very professional and fast. Would recommend them to all.

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Trevor
Order Date : 8/27/2012

Rating + 5 Many Happy Strings

Ordered from Newegg with store credit. Newegg however did not have the Arctic White Fender Squire on their site. I called Playground Music and spoke with Scott Leonard the eCommerce Sales Manager. Told him my daughter wanted the white guitar and he made sure that was what she got. Needless to say she was extremely excited when she opened the box thinking she was getting the black guitar. The Box arrived via FedEx and was in perfect condition. All items were new in the box. Now the hard part... keeping a 7 year old girl from swinging the guitar around the house like a rock star and destroying my furniture.

Many Thanks to
Scott Leonard
Playground Music
eCommerce Sales Manager

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Eli
Order Date : 3/6/2012

Rating + 2 Order was lost before shipping

Received an "order shipped" notification on the first day, with the tracking number "pending". After two weeks of no updates, I called and they said they had made a mistake and it hadn't actually shipped. They shipped it that day (thus the two stars) but it will still take another week to get here - it wasn't even expedited. That makes three weeks to arrive from the order date, and only because I called.

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N/A
Order Date : 2/28/2012

Rating + 5 excellent marketplace experience

Got an excellent deal on a new yamaha guitar. Item arrived on time, easily tracked via fedex ground and in great shape. Can't ask for more.

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N/A
Order Date : 2/21/2012

Rating + 4 Time

Pro - Great product and price.

Con - The only problem i had is that it took almost two weeks to arrive with no tracking number.

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Colleen
Order Date : 10/17/2011

Rating + 5 Great buying experience

no problems ordering- product was shipped quickly and was as described

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We Provide a 100% Customer Satisfaction Guarantee! If your not happy with your item and you are within 30 days of purchase, you can return your item at your expense for a full refund. If the item shows wear and tear or is missing any accessory items the return may be subject to a restocking fee of 15%.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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