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Plutus Brands Seller Profile 888-523-1112 Email This Seller See all products from Plutus Brands
Plutus Brands has been a leader and pioneer in offering products to organize and furnish homes, offices, and gardens. For over a decade we have searched for, and then tested products to find the best quality at the best prices. We now offer thousand of items on our site, with over 36,000 of them shipping for free. Over these many years we have established an excellent reputation with our Customers as well as the over 1000 vendors we deal with. Our vast experience has enabled us to find the most reliable manufacturers and products, which certainly has contributed to our success.
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Standard Return Policy
Please call 1-888-523-1112 for return instructions. Customer service can be reached @ 888-523-1112 Business hours: Monday - Friday 7:30am-4:30pm PST.
Plutus Brands will accept returns within 30 days from the date that the order was received.
All returns must be:
-In its original packaging
-With all hardware and parts, including any assembly or instruction manuals.
Please note: altering an item in any way negates the possibility of a return
The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for ??Free Shipping? the original actual cost of shipping for your item(s) will be deducted from your refund.
Plutus Brands does not provide return shipping boxes.
Plutus Brands recommends FedEx (Federal Express) and/or UPS (United Parcel Services)
For your protection all packages should be insured
Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.
Some manufacturers charge restocking fees.
Return Merchandise Authorization (RMA) may be required
Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order
Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
Cancelation requests should be made by calling us at 1-888-523-1112 Monday to Friday 7:30AM to 4:30PM PST. Plutus Brands will send an email informing you of whether the order was cancelled or not. If Plutus Brands cannot cancel the order you may refuse delivery or return it under the terms of our standard 30 day Return Policy.
We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.
Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.
White Glove delivery returns:
-Plutus Brands customer service department will need to be notified before the return of any White Glove delivery item(s).
-Customers wishing to return merchandise weighing 100 lbs or more are required to sign and return an authorization document confirming personal choice returns (Form will be provided by Plutus Brands customer service), all inquiries must be received within 30 days of receipt.
-Items weighing over 100 lbs will need to be returned via freight (Freight carrier of your choice).
Additional return information:
Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Plutus Brands will be unable to provide a credit for damaged or lost merchandise
After 30 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.
-Customized items such as Address plaques, mailboxes, door mats etc.
-Custom made products, such as Outdoor Furniture Cushions, etc.
-All Bedding materials (Mattress, Pillows etc.).
-Any item that poses a health risk due to possible use (toilet brushes, plungers, slippers, etc.).
Plutus Brands will not be able to honor previous sale prices or promotions if these promotions have expired when you place your new order.
Damaged or defective items:
Please Note: If your merchandise arrives damaged, please notify Plutus Brands customer service team for resolution. Once resolved a full refund will be issued.
Be sure to open and inspect all packages immediately upon receipt! Plutus Brands must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.