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Seller#: 0UH8ISD1RZ5WWG1EF

Pro Music Seller Profile 800-478-1994 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Pro Music See all products from Pro Music

Monday – Saturday (10:00 AM – 6:00 PM AKST) / Closed Sunday

The Pro Music webstore is not your average online music and mining store. Every guitar is inspected and adjusted to play properly, before it leaves our store. Our retail location is located on the Chena River in beautiful Fairbanks, Alaska. We are an authorized dealer for Fender®, Martin Guitars, Ovation, Guild®, Gretsch®, JBL, TASCAM, Minelab, Proline, Keene, Garrett, Fisher, Mackie, AKG, Shure, Yamaha... and many more industry standard manufactures.

General Product Range: P.A. systems, power amplifiers, instrument amplifiers, metal detectors, gold prospecting equipment, speakers, monitors, mixers, digital effects, signal processors, equipment racks, microphones, wirelesses, pro CD players, digital recorders, multi-track recorders, computer interfaces, tuners, drums, guitars, electronic pianos, synthesizers, mic stands, accessories, installation packages, and sound system design.

Our knowledgeable staff is ready to help. Customer service is our top priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 19 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/5/2014

Rating + 5 Awesome Seller, fast shipping!

Great shipping and fast processing from this seller. Will definitely do business again! Thanks for the cool bumper stick too, straight from Alaska! :)

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Order Date : 1/8/2013

Rating + 5 Fast Fast Fast!

Had some trouble with the order, called these guys and they got it squared away ASAP! Even got my order in the mail the same day I placed it! My package went from Fairbanks, AK to Podunk Tennessee in less than five days (with free shipping). These guys rock! Their customer service is bar none.

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Order Date : 9/10/2012

Rating + 5 Quick Turnaround

Item arrived sooner than I expected--thanks!

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Order Date : 5/4/2012

Rating + 5 Fast

Very fast shipping. Product arrived just as described, and in perfect condition.

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Order Date : 3/15/2012

Rating + 5 Great service

Fast ship, packaged well, Great product.

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Order Date : 1/26/2012

Rating + 5 Fast shipping

Got it so quick it must have already been on the way. Amazing.

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Order Date : 9/25/2011

Rating + 4 headphone extension cable

Product is what was expected, customer service and shipping were excellent. I would recomment this company.

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Order Date : 9/2/2011

Rating + 5 Great Seller!

I ordered a headphone extenstion cable on a holiday weekend, (shipping said 5 to 7 business days), and received it on the next business day! Great Job!

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Order Date : 8/17/2011

Rating + 5 Awesome

Exactly what I ordered and arrived before the estimated date. Can't ask for more

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We want to make sure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return your unused article of merchandise within thirty (30) days from the date of delivery. Pro Music offers no exchange before sending your article of merchandise back to us. Please make sure that all of the following conditions have been satisfied correctly.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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