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Pro Therapy Supplies Seller Profile 800-883-0368 Email This Seller See all products from Pro Therapy Supplies
Pro Therapy Supplies
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Used Item Return Policy
Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.
Refunds should appear on your next credit card billing statement.
Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.
Custom made products to customer specified details, such as treatment tables
Products inserted into any body orifice (ear, nose, mouth, etc.)
Buckwheat filled products
Bedding or bed wedges/cushions
Water pillows of any kind
Used or worn braces and supports
Si-Loc - Support Ring for the SI-Joint and Pelvic Ring
Hot/Cold therapy products - heated or frozen/refrigerated, including hot and cold packs
Supplements, Topicals, or Analgesics (opened or unopened - to protect customers from contamination and tampering)
Examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
Worn or washed clothing or other wearable merchandise
Assembled Furniture and DVD/VHS media
Other items, such as Theraputty, which can be contaminated with dust, skin, or hair
All heating pads, pillows, and low back cushions may be returned ONLY if the items have not been opened or removed from the sealed plastic bags.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.