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Seller#: 0UHZRBI9ZJL2WXA83

Pro Therapy Supplies Seller Profile 800-883-0368 Email This SellerEmail This Seller  See all products from Pro Therapy Supplies See all products from Pro Therapy Supplies

Pro Therapy Supplies

Pro Therapy Supplies core mission is to become the internet leader in medical, therapy and fitness supplies. We strive to push the limits of innovation, customer service, and competitive pricing around the globe. Our research and development team keep us on the leading edge of every aspect of our business. Therefore, providing our customers with an unmatched experience from acquisition to delivery.

Pro Therapy Supplies is a causal environment where our team members are passionate about customer service and ensuring every experience is a great one. Pro Therapy Supplies is truly an environment where we embrace technology and deliver a superior secure shopping experience that protects our customers from prying eyes. Our core motto is to under promise and over deliver while, forming strong relationships with our customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
56%
Good Rating + 4 1 Reviews
newegg
11%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/16/2014

Rating + 5 No problems

Got my product without any hiccups, what I expect from a seller

Did you find this review helpful? Yes No

Dissatisfied
Order Date : 2/22/2014

Rating + 1 Fraudulant Company

Don't buy from this company! Charged my card, issued a tracking number, never shipped product. Tracking number was invalid when I checked with shipper. Called Pro Therapy Supplies and they said it would ship by today. When I called Pro Therapy Supplies phone number today, it was disconnected. Actually the rating is zero star for Pro Therapy.

Did you find this review helpful? Yes No

Unbelievable!
Order Date : 2/7/2014

Rating + 1 Misleading Shipping Time!

Stated shipping time when ordered was 5-7 days. Stated shipping time when I had to inquire was 18 days!!! This is the second time this has happened!

Did you find this review helpful? Yes No

chris
Order Date : 12/12/2013

Rating + 1 Bad seller

Item status is "shipped" since 12/12 but it's not received and tracking number still not provided!

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

RMA Policy
    All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item.

    Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.
RMA instructions
    1. Request an RMA number via e-mail (customerservice@protherapysupplies.com) or call 1.800.883.0368. Once you have been assigned an RMA number, it will be valid for 14 days only.
    2. Please write the RMA number clearly on your return shipping label (if you do not have a shipping label, you can purchase one at your nearest office supply or shipping store). Affix the shipping label to the outside of the package. ** Please Note: Do not write the RMA number on any other part of the package **
    3. We recommend sending the package via UPS, or other shipping service which will provide you a tracking number and/or delivery signature. We are not responsible for refunding or replacing a lost item without proof of delivery. We also recommend obtaining insurance for high value items for your protection.
    4. All packages received without a pre-assigned RMA number shown on the label will be refused.
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