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ProForm Seller Profile 866-896-9777 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ProForm See all products from ProForm

Elite athletes train for the top percentile. They work day in and day out to beat yesterday's time, yesterday's mistakes, and yesterday's score. They are committed. They are determined. And they are champions.

ProForm® is more than a brand. ProForm is a trainer, a competitor, an engineer, a fan, and a teammate. With a serious commitment to that top percentile, we work to produce equipment and technology that can take you across the finish line, place you on the podium, and push you beyond yesterday's ideal.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (112 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 59 Reviews
Good Rating + 4 11 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 29 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Claud Y.
Order Date : 12/30/2016

Rating + 1 Horrible customer service

Ordered a treadmill. They shipped it via commercial freight (large,heavy item). The shipper won't come to my house to deliver it. ProForm refuses to help make any arrangements to get this here. I expected to have it delivered to my house (Not installed/setup, just delivered to my house). Since the shipper won't deliver it due to not being able to use their normal trucks (42-50ft trailers towed by a normal Semi-Truck), it's now up to me to find a way to get to the warehouse (30 miles away) and get this into a vehicle (mini-van) that it won't fit in and get it home. I am unable to do that. That is now what was agreed upon at time of purchase.

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bobby m.
Order Date : 11/20/2016

Rating + 1 Good price

It was a good price however the seller took a very long time to deliver the unit

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Order Date : 11/4/2016

Rating + 1 Never got it.

I purchased an item on November 4th. Today is December 2nd. I never received the product. I have requested a refund and haven't received that as well.

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Cathy M.
Order Date : 11/8/2016

Rating + 1

Have yet to receive Item. Ordered on November 8th and no information about when I will receive yet. I have contacted customer service 3 times and not much help.

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Order Date : 7/5/2016

Rating + 2 Seller tries, but shipping is problematic...

Ordered an "in-stock" treadmill on 7/5, with a 7 - 14 business day delivery window. As of 8/2, treadmill still has not been received. ProForm has been responsive, but they do not go any further than to provide basic tracking information when contacted. There does not seem to be any understanding that consumers expect to receive their items within the window specified while ordering.

In contrast to the information I was provided by Newegg, ProForm provided a different tracking number for a different shipper (MXD Group in my case). Unfortunately, this shipper also provides very vague information ("you should get a call in a 'couple of days") when contacted. This information has also proven to be inaccurate, as it has been a week since I was told I would be called "within 48 hours". As far as I can tell from the shipper's tracking site, (which uses logistics terminology that is not very informative to an average consumer) it looks like the treadmill has been being transferred between warehouses in the same city where the item is to be delivered for about two weeks now. This may not be the case, but it is my best guess. I have not yet been able to get through to the shipper this week for any update.

I'm sure I will probably receive the treadmill within the next few weeks, but this is not what was promised when the item was ordered. I would be hesitant to order from here again, as it seems that the 7 - 14 business day delivery window is grossly inaccurate and without a good process for accurate tracking of the shipment. This is a big concern for me when I am spending a good chunk of money on a large item.

I have never had a problem with Newegg, so I expected better from those they allow to sell in their marketplace. However, I am now left with nothing to do other than hope that I receive my treadmill sometime soon.

I was surprised to receive an email from Newegg asking me to rate my experience before the item I ordered was received. It seems that they are surprised that the item has not yet arrived as well! Someone at Newegg should be monitoring what goes on with the marketplace sellers, as it does reflect on Newegg as well.

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thomas P.
Order Date : 7/4/2016

Rating + 1 New egg great. Pro Form extremely poor.

Ordered Pro Form 2000 treadmill and Pro Form was the seller.
There was no communication about the item being shipped. Received a call from Tucking line that it was to be delivered and someone had to be home. Received it no problem. Box only said pro form. Unpacked the treadmill which was about 325 pounds and found out that it was not the one I ordered. Sat on hold for ever with Pro Form and got nowhere with them. Called New Egg and someone immediately contacted me from Pro Form. Said they would pickup the wrong one and deliver the correct one. Checked their website about a week later and found they were sending me the wrong one again, Almost a month later and I am supposedly getting the correct one tomorrow.
Not sure how they stay in business if this is typical.

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Order Date : 3/20/2016

Rating + 1 Proform treadmill

Still have not received my treadmill your shipping company has got to be the worst, very rude. Will never order from you again and your cut rate shipping company. Get the treadmill to me or give me my $949.00 back. Wish I could give negative star's.

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Order Date : 11/30/2015

Rating + 5 Great service

I ordered a treadmill from ProForm and was pleasantly surprised by how quickly it showed up. It worked as advertised and overall I had a great experience with the vendor.

I was initially concerned by some of the reviews, but I didn't have any issues!
Seller Response:Thank you for the great review and the business. Please let us know if there is anything else we can do for you.

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Order Date : 10/4/2015

Rating + 1 has not shipped yet

i'ts been over 60 days and has not shipped yet and this is all proform not new egg. i have check proform s web site they have all the info and is in stock but just have not sent it yet
Seller Response:We are very sorry about your experience. This is the first time I have been contacted by the customer to claim that there has been a problem with the shipment. We have offered customer discount for the wait time and will try everything to make this situation right.

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Order Date : 9/20/2015

Rating + 1 Poor service

It has been over a month now since I placed my order and I have yet to received my item or a refund! In all of this time I received one email from ProForm telling me "The shipping company has been trying to get a hold of you for a week or so because the machine you ordered was damaged during shipment. " I never received a phone call, voice mail, email or message through Newegg from the shipping company or ProForm about this matter until I contacted them! The Pro in ProForm dose not stand for professional.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

    We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. A 10% restocking fee is also charged on all returned merchandise (unless the merchandise is defective). Returns must be arranged within 30 days of receiving the product. You must receive a Return Authorization number from us in order to return the product.
    The following information is required to obtain a Return Authorization:
    A. Model number
    B. Serial number
    C. Accurate reason for the products being returned
    Products being returned must be disassembled and packaged in the original box or comparable package. If you do not have a box, we can provide one for you.
    Icon is not responsible for the disassembly of the product. Once the product is packaged, take it to your curb and we will send a freight carrier to pick up your machine. Upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and return freight fees. All products must be returned in good condition and with all paperwork, parts and accessories or an additional 10% charge may be added.
    You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid. If we are doing an exchange of your product, the unit being returned must be received back to Icon within 30 days from the delivery date of the new machine or you agree to pay Icon the full retail cost of the machine.
    What if I want to cancel my order after it has shipped?
    We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply.
    Do you deliver on weekends?
    Deliveries are not made after 6:00 pm or on the weekends. If you have any questions about this, please call 1-866-896-9777.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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