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ProTrend Seller Profile 408-4091519 Email This SellerEmail This Seller  See all products from ProTrend See all products from ProTrend

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As an experienced seller on internet, we are completely committed to excellence in both product quality and customer service. We provide full 12 months warranty for most products. In the meantime, our professional customer service representatives are here to help you with any questions you might have.

You can send product inquiries, RMA requests, or any question to, which is the preferred contact method. We will respond to your email within 24 hours. Also you can reach us at 1-408-980-9655, the service hours of which are 8:00am-5:00pm (PT), Monday through Friday.

As ProTrend's valued customer, you can confidently place your order in the knowledge that it will be delivered on time and completely. Normally your items will be shipped out Next Business Day!

We will continue on our quest for perfection, to make ProTrend to be your first choice for superior products, at the lowest prices and provided with the finest customer service.

- E-mail: (preferred)
- Telphone: 1-408-409-1519
- Phone Hours: 8:00am - 5:00pm (PT), Monday through Friday

Thanks and welcome to ProTrend!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (464 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 323 Reviews
Good Rating + 4 90 Reviews
Average Rating + 3 20 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 26 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/24/2015

Rating + 5 Fast Communications...will buy again

Responded quickly to my inquiry. Resolved to satisfaction. I will trust and buy again from this seller

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Order Date : 10/8/2013

Rating + 2 Some ports are not working!

Bought this HooToo® HT-UH008 USB 3.0 HUB 7-Port in August, 2013.

Only 1, 2, and 3 port are working, The rest 4 ports are not !!!

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Order Date : 1/21/2015

Rating + 5 Excellent To Work Woth

I had received the wrong item at first but I contacted ProTrend and they promptly replied and got everything corrected. I would definitely do business with them again.

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Order Date : 12/24/2014

Rating + 4 Fast, arrived as expected

Received within a week, even over Christmas. A little slow communicating order status back to me, could be I'm spoiled by newegg's regular order status/shipping updates. No problems, would order from them again. Just sometimes get a little nervous with 3rd party transactions.

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Order Date : 9/23/2014

Rating + 5 awesome

this device comes in very handy when aal youhave are 2 usb 3.0 ports and a lot of devices

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Cory Loughran
Order Date : 9/18/2014

Rating + 1 They sent me the wrong adapter

I ordered and paid for a 3.42A replacement AC adapter for my grandmother's Toshiba Satellite laptop. Instead they sent a 2.1A adapter that does not even fit, regardless of wrong current. I do not think that I will order anything else from newegg in the future.

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Order Date : 9/2/2014

Rating + 1 DON'T buy from ProTrend!

Still have no received any contact back from them for RMA.

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Order Date : 4/13/2014

Rating + 5 Fast Shipping!

Good Seller. I would recommend them. They even sent me an email asking if I liked the product and if there was anything else they could do for me.

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Order Date : 4/10/2014

Rating + 5 First Transaction

While the RAVPower RP-UC07(W) BOLT 30W/6A 4-Port Rapid Charging Station/USB Travel Wall Charger was as described and shipped well within the stated time frame, it has only been used once prior to this post. This was my first transaction with ProTrend and my experience with this product and transaction was good so far. One transaction, though, is not enough to fully evaluate ProTrend. An email from them indicates that they are willing to clear up any problems one may have with their product or service. I would buy from them again, based on this transaction, and hope for another good experience.

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Order Date : 4/10/2014

Rating + 1 Slower than 2.0 USB

I bought this to plug in my 3.0 usb capable wifi USB adapter and I got much slower readings than using the 2.0 USB that's directly above where this was installed.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    1) Obtain an RMA # within 30 days from the invoice date by contacting us via email: or via phone: 1-408-980-9655, 8:00am-5:00pm, pacific time, Monday through Friday.
    2) Please provide the following information when requesting RMA #: Original order number, name of product, quantity being returned, reason for return, your name, and daytime telephone number;
    3) Verify that all merchandise is in the original packaging with the UPC or bar code intact (generic products excluded), and that all the components, manuals, cables, and accessories are included.
    4) Please include RMA# on your package and send to:
    RMA# xxxxxxx
    RMA Process Center - ProTrend
    2228 Junction Ave
    San Jose, CA 95131
    5) Return the merchandise within 15 days of the RMA# is issued. Write the RMA # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED BACK TO THE SENDER.

    Credit Issued
    After receiving your RMA request, our customer representatives will decide whether a product needs to be shipped back or not. Therefore, credit could be issued before OR after our RMA team receives, inspects, and processes your return, really depending on different types of products. (ProTrend in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.)

    You should be able to receive your refund within three weeks (maximum) after you shipping the package back; in many cases you will receive a refund more quickly than that. However, please note that it’s really up to your credit card company to determine which statement the issued credit will be reflected in.

    Restocking Fee may apply
    Unless defective or damaged during shipping, a 10% restocking fee will be charged by ProTrend for most products returned.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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