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Seller#: 0UHOPTYVE6MM7X8FD

ProTrend Seller Profile 408-4091519 Email This SellerEmail This Seller  See all products from ProTrend See all products from ProTrend

As an experienced seller on internet, we are completely committed to excellence in both product quality and customer service. We provide full 12 months warranty for most products. In the meantime, our professional customer service representatives are here to help you with any questions you might have.

You can send product inquiries, RMA requests, or any question to ProTrend.Newegg@Gmail.com, which is the preferred contact method. We will respond to your email within 24 hours. Also you can reach us at 1-408-980-9655, the service hours of which are 8:00am-5:00pm (PT), Monday through Friday.

As ProTrend's valued customer, you can confidently place your order in the knowledge that it will be delivered on time and completely. Normally your items will be shipped out Next Business Day!

We will continue on our quest for perfection, to make ProTrend to be your first choice for superior products, at the lowest prices and provided with the finest customer service.

- E-mail: ProTrend.Newegg@Gmail.com (preferred)
- Telphone: 1-408-409-1519
- Phone Hours: 8:00am - 5:00pm (PT), Monday through Friday

Thanks and welcome to ProTrend!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (413 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 285 Reviews
newegg
69%
Good Rating + 4 80 Reviews
newegg
19%
Average Rating + 3 20 Reviews
newegg
5%
Poor Rating + 2 4 Reviews
newegg
1%
Very Poor Rating + 1 24 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Psyprian
Order Date : 4/13/2014

Rating + 5 Fast Shipping!

Good Seller. I would recommend them. They even sent me an email asking if I liked the product and if there was anything else they could do for me.

Did you find this review helpful? Yes No

MustBcrA-Z
Order Date : 4/10/2014

Rating + 5 First Transaction

While the RAVPower RP-UC07(W) BOLT 30W/6A 4-Port Rapid Charging Station/USB Travel Wall Charger was as described and shipped well within the stated time frame, it has only been used once prior to this post. This was my first transaction with ProTrend and my experience with this product and transaction was good so far. One transaction, though, is not enough to fully evaluate ProTrend. An email from them indicates that they are willing to clear up any problems one may have with their product or service. I would buy from them again, based on this transaction, and hope for another good experience.

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JK
Order Date : 4/10/2014

Rating + 1 Slower than 2.0 USB

I bought this to plug in my 3.0 usb capable wifi USB adapter and I got much slower readings than using the 2.0 USB that's directly above where this was installed.

Did you find this review helpful? Yes No

N/A
Order Date : 4/10/2014

Rating + 5 Great transaction

Received my two items exactly as specified. Items shipped out the same day and were received a day before *the earliest date* that they were promised.

Great transaction; also quite happy with the product.

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Xeryx
Order Date : 3/12/2014

Rating + 5 Very Nice People

I was asked if I could do a review, because a product was new. They were very honest and answered my questions.

Did you find this review helpful? Yes No

Warpid
Order Date : 4/10/2014

Rating + 5 ProTrend Shipping

The shipping came fast. ordered (3-5 day shipping) on Apr 11, 2014 got it 14th and over the week-end!
The product seems works as advertised so far.

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resortboarder
Order Date : 2/20/2014

Rating + 4 Seller will make it right

Initially purchased an item that was listed as a replacement for my item. What I recieved didn't fit, but they made it right and sent the correct model. Communication was slow, but I appreciate their business principles.

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Dan
Order Date : 3/4/2014

Rating + 5 Reliable Battery

Following the first use steps, the battery has performed extremely well. I can go a day or so with light usage without a charge... Great product, great price

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Happy Campet
Order Date : 2/7/2014

Rating + 5 Great Marketplace Seller

Purchased HooToo USB.30 10 port Hubs (3 total now) in two different orders). Both packages arrived within 4 days of order placement, in appropriately sized shipping boxes, well protected with airbag cushions.
Products arrived in excellent condition, as advertised and in a super-timely fashion. Well done ProTrend!

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jaqueline
Order Date : 2/8/2014

Rating + 5 A+++For ProTend being a reliable business

I got what I ordered, great communication, and great shipping. I asked a question and responded quickly. Best seller

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    1) Obtain an RMA # within 30 days from the invoice date by contacting us via email: ProTrend.Newegg@Gmail.com or via phone: 1-408-980-9655, 8:00am-5:00pm, pacific time, Monday through Friday.
    2) Please provide the following information when requesting RMA #: Original order number, name of product, quantity being returned, reason for return, your name, and daytime telephone number;
    3) Verify that all merchandise is in the original packaging with the UPC or bar code intact (generic products excluded), and that all the components, manuals, cables, and accessories are included.
    4) Please include RMA# on your package and send to:
    RMA# xxxxxxx
    RMA Process Center - ProTrend
    2228 Junction Ave
    San Jose, CA 95131
    5) Return the merchandise within 15 days of the RMA# is issued. Write the RMA # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED BACK TO THE SENDER.

    Credit Issued
    After receiving your RMA request, our customer representatives will decide whether a product needs to be shipped back or not. Therefore, credit could be issued before OR after our RMA team receives, inspects, and processes your return, really depending on different types of products. (ProTrend in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.)

    You should be able to receive your refund within three weeks (maximum) after you shipping the package back; in many cases you will receive a refund more quickly than that. However, please note that it’s really up to your credit card company to determine which statement the issued credit will be reflected in.

    Restocking Fee may apply
    Unless defective or damaged during shipping, a 10% restocking fee will be charged by ProTrend for most products returned.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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